Lovely little place. Good friendly service
starstarstarstarstar Rafik Bayat
Neet beautiful and peaceful. Friendly staff and the breakfast was amazing.
starstarstarstarstar Olwethu Matwele
The service is lacking here, and the rooms were not made up when guests check in.
Our rooms were dirty and not even the bedding was changed.
What a mess. Luckily we insisted on another room and we got it.
Out aircon did not work and we were not informed. We had to fit in a portable unit.
And this to we had to do it ourselves not letting us know that it was for our room.
*positive note*
They give you water everyday and clean well.
Also they helpful.
Overall good stay
But staff is inundated or slow. One of the two.
starstarstar We Are Designs
Not recommended place to stay! Unacceptable service, rooms booked and paid for in full over 1 entire month in advance. Rooms not as asked and paid for, am asthmatic so asked for room to be cleaned and aired or preferably non smoking room, asked for 2 rooms next to each other and even phoned a week in advance to check everything okay - arrival and nothing as asked for was not done. They did not even have the proof of payment!! Room sizes given were smaller than what was paid for. No manager on-site to address query. Donovan the manager couldn't even be bothered to come and resolve issue. He told night staff to get us a room at 19h10 at night in another hotel around area. He said he would only address the matter after 5 days. Not customer focused at all. Restaurant meals are not even included in price of rooms...not even breakfast. Not worth it.
star Yashmita Singh
Never again will I book into Avondale Boutique Hotel!
I called and made reservations on the 7th of Nov 2019, for 1 night stay for myself and my daughters for the 13 December 2019. We were traveling from Jhb for an event and I had made the booking for 2 superior king rooms (paid for them in full), non smoking, next to each other and for the rooms to be on the top floor. The payment, my requests and bookings were confirmed prior to our trip.
Upon our arrival at Avondale Boutique hotel at 19h00 due to delays at OR Tambo International (for which we called and informed the hotel as well), we are informed by the receptionist that we needed to pay for the rooms and the rooms that were assigned were 1 superior king and 1 standard room. The rooms were in separate buildings, one on the top floor of the main building and the other in the adjacent building. We insisted on speaking to the manager, whom had left for the evening and there was not a night manager available. Upon speaking with the very unhelpful General manager, Donovan, whom advised us that he will look into the matter only on Tuesday and the only solution he could offer was to get the receptionist to call other hotels in the area to look for rooms for the night, which we would have to pay for. Meaning that a family of 4 women should drive around in the dark and pay extra for the hotel's error!
As it was already dark and the weather bad, we decided we will stay at Avondale Boutique Hotel. Eventually, the receptionist gave us rooms next to each other in the outside building (1 superior and 1 standard). Although the rooms are suppose to be non smoking, the standard room reeked of cigarette smoke and the bed sheets, covers and pillows had stains all over them.
The stay was extremely disappointing and I will never book with this boutique hotel again. I expect a full refund from the hotel as the stay was unacceptable!
star Singh Singh
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