This was my review for the Holiday Inn Express at the airport in San Jose where We booked our layover room well in advance based on the fact this hotel had a 24 hour shuttle and we had limited time to depart and return to airport. We reached out to hotel and received confirmation that, indeed, the shuttle ran every 20 minutes. However, we were delayed by weather and I emailed twice to let hotel know we would require late arrival and I included our arrival time. We waited over 60 minutes for shuttle only to be told the shuttle bus was broken down. Finally a local taxi driver offered to take us there. The front desk then informed us that they had given away our room. But they would send us, at no charge for anything because of the mixup, to another property. The Izaru.
Strangely enough, it was the hotels shuttle bus that transferred us to the next hotel. We arrived at a dingy, dark hotel after midnight, was given a room, asked for a 330am wake up call. We also requested a taxi to be called to be at hotel at 3:50 am. We did not receive wake up call. There was no hot water to shower and only one single pkg of coffee in room for 2 people. The taxi had not been booked and we were left til after 4 am, so we boarded the shuttle bus hoping not to miss our flight....shortly after 4 am a taxi came for us so we went in it back to airport. There was no cost to us at the time. However, we were told at the initial hotel that "they would take care of all costs for everything" yet the next day our visa was billed almost $292.38 Cad. We are not people to ever give bad reviews but in this case, after being so proactive ( I can provide the email chain) we are heartily dismayed by our experience at San JOSÉ holiday Inn express.
star Jodi
The pool was nice and access to golds gym was good but my door wouldn’t lock (they did fix it but took 2 calls) and the shower didn’t have hot water.
starstarstar Erin Henn
THE POOL I 4 STAR. But. I disliked my experience. When I got there the room looked like a dressed up motel room not like a 4 star. There was no microwave or fridge or coffee maker. The had the soap and shampoo/conditioner/ lotion combo. When I got to the room it was a cheaper room and view than I paid for. King room pool view. I got a twin room with an alley way view.
Also, In the room the lock Box was broken, there was no welcome binders to know what to do what's going on. I thought this was closer to the city but everything I wanted to do I was going to need to take an Uber.
When I asked the hotel if I could get the room that they paid for they said they were full. It was only when I said I was going to change hotels that they said they could get me the room I paid for.
Beds and room was clean and comfortable. Staff seemed pretty nice. The restaurant was similar to a Chili's.
starstar Julie Adrianna Olsen
Decent hotel, the breakfast was very good and the staff were very helpful! The only thing that I would mention is that the hotel is kind of in a weird location having the entrance as the parking lot of golds gym. Besides that the pool looks nice and everything was clean :)
starstarstarstar Chris Porter
Nice place, but I think the hotel needs to be modernized a bit. Pool was always looking clean 👌 but it was raining all the time when I was there so I didn't get to enjoy it. Room I was in was spacious and had a great view of the pool, just needs to be revamped with new furniture and amenities. The elevator was very very small, and kept breaking down when I was there. Yup just needs to be updated otherwise it was a good stay for me.service staff was awesome though friendly and helpful!
starstarstarstar Paolo B (P.B.)
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