I got bit by bedbugs, my baby was also with me. He did not get bit as it was only on my side of the bed thank god.When i walked in for the first time the room smelled and it was dusty.Toilet didnt work great either I had to keep using a plunger.The only pleasant thing was the reception staff other than that never again.My suggestion better cleaning practices and inspect mattress when people are checking out !!! Fui picada por percevejos, meu bebê também estava comigo. Ele não foi mordido porque estava apenas do meu lado da cama, graças a Deus.Quando entrei pela primeira vez, o quarto cheirava mal e estava empoeirado.O banheiro também não funcionou muito bem, tive que continuar usando um desentupidor.A única coisa agradável foi a equipe da recepção fora isso nunca mais.Minha sugestão é melhorar as práticas de limpeza e inspecionar o colchão quando as pessoas fizerem o check-out!
star Monique Brown
I got bit by bedbugs, my baby was also with me. He did not get bit as it was only on my side of the bed thank god.
When i walked in for the first time the room smelled and it was dusty.
Toilet didnt work great either I had to keep using a plunger.
The only pleasant thing was the reception staff other than that never again.
My suggestion better cleaning practices and inspect mattress when people are checking out !!!
star Monique Brown
Horrible. I somehow ended up with a smoking room. Smelled horrible. Told staff I should have gotten a non smokingand she said she was booked up and could not move me! My eyes are burning while I’m here in this room. Would never recommend this place. Horrível. De alguma forma acabei com um quarto para fumantes. Cheirava horrível. Disse à equipe que eu deveria ter conseguido um não fumante e ela disse que estava reservada e não podia me mudar! Meus olhos estão queimando enquanto estou aqui nesta sala. Nunca recomendaria este lugar.
star Sandra Ramirez
Ótimo custo-benefício! Centralmente localizado em Memorial City. O café está incluído durante todo o dia e também está disponível um ginásio. Tudo é limpo e a pequena cozinha tem tudo o que você precisa. A geladeira é barulhenta, sempre coloco em 0-1 antes de ir para a cama e depois funcionou.
starstarstarstarstar Djingiz
Horrible. I somehow ended up with a smoking room. Smelled horrible. Told staff I should have gotten a non smoking and she said she was booked up and could not move me! My eyes are burning while I’m here in this room. Would never recommend this place.
star Sandra Ramirez
We stayed here for 13 weeks. Had minor issues with the AC during the 1st week but they were prompt addressing it. Our overall stay was great. Our room was cleaned weekly with fresh supply of towels, linens and some cleaning supplies. Everyone was great. We felt safe all the time. Will definitely refer to my friends.. Ficamos aqui por 13 semanas. Teve pequenos problemas com o AC durante a 1ª semana, mas eles foram rápidos em resolver o problema. Nossa estadia geral foi ótima. O nosso quarto era limpo semanalmente com fornecimento fresco de toalhas, lençóis e alguns materiais de limpeza. Todo mundo foi ótimo. Nos sentimos seguros o tempo todo. Com certeza indicarei para meus amigos..
starstarstarstarstar Cath BD
I had the privilege of staying here for 10 weeks during my internship. The area is safe and lively and full of nice restaurants and people. Hotel has terrific staff who will do whatever it takes to make you comfortable and happy. There was a time when my room needed maintenance and they happily gave me a separate room to stay in for the night so that I could sleep comfortably. Maintenance and housekeeping are exceptional and do their work with 110% effort with zero complaints. The people who work here made the stay excellent. Simply Sonesta has set the bar high for high quality service and staff. 10/10 recommend this place for extended stay or even a few days! Tive o privilégio de ficar aqui por 10 semanas durante o meu estágio. A área é segura e animada e cheia de bons restaurantes e pessoas. Hotel tem uma equipe fantástica que fará o que for preciso para torná-lo confortável e feliz. Houve um tempo em que meu quarto precisava de manutenção e eles alegremente me deram um quarto separado para passar a noite para que eu pudesse dormir confortavelmente. A manutenção e a limpeza são excepcionais e fazem seu trabalho com 110% de esforço com zero reclamações. As pessoas que trabalham aqui tornaram a estadia excelente. O Simply Sonesta estabeleceu um alto padrão de serviço e equipe de alta qualidade. 10/10 recomendo este lugar para estadia prolongada ou até mesmo alguns dias!
starstarstarstarstar Vrishank Jannu
I had the privilege of staying here for 10 weeks during my internship. The area is safe and lively and full of nice restaurants and people. Hotel has terrific staff who will do whatever it takes to make you comfortable and happy. There was a time when my room needed maintenance and they happily gave me a separate room to stay in for the night so that I could sleep comfortably. Maintenance and housekeeping are exceptional and do their work with 110% effort with zero complaints. The people who work here made the stay excellent. Simply Sonesta has set the bar high for high quality service and staff. 10/10 recommend this place for extended stay or even a few days!
starstarstarstarstar Vrishank Jannu
We stayed here for 13 weeks. Had minor issues with the AC during the 1st week but they were prompt addressing it.
Our overall stay was great. Our room was cleaned weekly with fresh supply of towels, linens and some cleaning supplies. Everyone was great. We felt safe all the time. Will definitely refer to my friends..
starstarstarstarstar Cath BD
PLEASE READ IF CONSIDERING A STAY: (specific examples below)This hotel is not a “surprise find” in a decent area of town. In spite of the surrounding area being full of decent establishments (Taste of Texas is one of Houston’s finest), this hotel is an absolute dump. Between the “hourly” rentals, the total lack of upkeep, and the non-existent accounting to know what room is occupied or not, there is nothing redeeming here except a low price. Even then, I can assure you you’ll receive less than the value you pay.We had 5 rooms for 2 nights during a work trip. When we checked in, there was a conversation happening with police and what appeared to be a newly former tenant, judging by the piles of possessions surrounding him. Check in was as expected. However, after receiving our keys and getting to our rooms, TWO of them were already occupied by “guests”. Fortunately, nothing beyond embarrassment and surprise were discovered on the other side of the door. After the initial shock of walking in on other people in what you assume will be a clean room, we went back downstairs to address the issue. The employee at the front desk apologized, but made the comment “that shouldn’t be the case”, inferring the rooms should not be occupied. MAJOR RED FLAG! At this point, two new keys were given. Upon opening the door to one of the room, the carpet in the room was wet. Not just a little damp like a recent water spill, but wet like a leak had gone undiscovered for awhile.At this point, we had already had enough to know this place, and the impossible to be true Google rating and hotels.com reviews, was beyond unacceptable.We walked down to the front desk, explained the water issue and simply asked if we could cancel our rooms entirely. The front desk agent certainly agreed/apologized and said he’d refund our payment for the rooms and cancel them immediately. We left and found a different hotel, thinking we’ve got 60 minutes of wasted time and a bizarre story to tell… Not the case.The hotel has still NOT refunded our payment and continued to refuse to do so, citing “cancellation rules”. Not only did they lie when they said they’d refund our payment upon cancellation, they will continue to take your money, send you through the ringer of a terrible experience, and have no issues claiming “it’s the rules”.STAY AT YOUR OWN RISK! BUT TRULY, DON’T. POR FAVOR, LEIA SE ESTÁ CONSIDERANDO UMA ESTADIA: (exemplos específicos abaixo)Este hotel não é um "achado surpresa" em uma área decente da cidade. Apesar da área circundante estar repleta de estabelecimentos decentes (o Taste of Texas é um dos melhores de Houston), este hotel é um lixo absoluto. Entre os aluguéis “por hora”, a total falta de manutenção e a inexistência de contabilidade para saber qual quarto está ocupado ou não, não há nada de bom aqui, exceto um preço baixo. Mesmo assim, posso garantir que você receberá menos do que o valor pago.Tivemos 5 quartos por 2 noites durante uma viagem de trabalho. Quando fizemos o check-in, havia uma conversa acontecendo com a polícia e o que parecia ser um recém-inquilino, a julgar pelas pilhas de bens ao seu redor. O check-in foi conforme o esperado. No entanto, após recebermos as chaves e chegarmos aos nossos quartos, DOIS deles já estavam ocupados por “hóspedes”. Felizmente, nada além de constrangimento e surpresa foi descoberto do outro lado da porta. Após o choque inicial de encontrar outras pessoas no que você supõe ser uma sala limpa, voltamos para baixo para resolver o problema. O funcionário da recepção pediu desculpas, mas fez o comentário “não deveria ser o caso”, inferindo que os quartos não deveriam estar ocupados. GRANDE BANDEIRA VERMELHA! Neste ponto, duas novas chaves foram dadas. Ao abrir a porta de um dos quartos, o tapete do quarto estava molhado. Não apenas um pouco úmido como um derramamento de água recente, mas molhado como um vazamento que não foi descoberto por um tempo.A essa altura, já tínhamos o suficiente para conhecer esse lugar, e o impossível de ser verdade na classificação do Google e nas avaliações do hotels.com, era mais do que inaceitável.Caminhamos até a recepção, explicamos a questão da água e simplesmente perguntamos se poderíamos cancelar nossos quartos inteiramente. O agente da recepção certamente concordou / pediu desculpas e disse que reembolsaria nosso pagamento pelos quartos e os cancelaria imediatamente. Saímos e encontramos um hotel diferente, pensando que temos 60 minutos de tempo perdido e uma história bizarra para contar… Não é o caso.O hotel ainda NÃO reembolsou nosso pagamento e continuou a se recusar a fazê-lo, citando “regras de cancelamento”. Eles não apenas mentiram quando disseram que reembolsariam nosso pagamento após o cancelamento, como continuarão a receber seu dinheiro, enviarão a você uma experiência terrível e não terão problemas em alegar “são as regras”.FIQUE POR SUA CONTA E RISCO! MAS DE VERDADE, NÃO.
star Ryan Schick
PLEASE READ IF CONSIDERING A STAY:
(specific examples below)
This hotel is not a “surprise find” in a decent area of town. In spite of the surrounding area being full of decent establishments (Taste of Texas is one of Houston’s finest), this hotel is an absolute dump. Between the “hourly” rentals, the total lack of upkeep, and the non-existent accounting to know what room is occupied or not, there is nothing redeeming here except a low price. Even then, I can assure you you’ll receive less than the value you pay.
We had 5 rooms for 2 nights during a work trip. When we checked in, there was a conversation happening with police and what appeared to be a newly former tenant, judging by the piles of possessions surrounding him. Check in was as expected. However, after receiving our keys and getting to our rooms, TWO of them were already occupied by “guests”. Fortunately, nothing beyond embarrassment and surprise were discovered on the other side of the door. After the initial shock of walking in on other people in what you assume will be a clean room, we went back downstairs to address the issue. The employee at the front desk apologized, but made the comment “that shouldn’t be the case”, inferring the rooms should not be occupied. MAJOR RED FLAG! At this point, two new keys were given. Upon opening the door to one of the room, the carpet in the room was wet. Not just a little damp like a recent water spill, but wet like a leak had gone undiscovered for awhile.
At this point, we had already had enough to know this place, and the impossible to be true Google rating and hotels.com reviews, was beyond unacceptable.
We walked down to the front desk, explained the water issue and simply asked if we could cancel our rooms entirely. The front desk agent certainly agreed/apologized and said he’d refund our payment for the rooms and cancel them immediately. We left and found a different hotel, thinking we’ve got 60 minutes of wasted time and a bizarre story to tell… Not the case.
The hotel has still NOT refunded our payment and continued to refuse to do so, citing “cancellation rules”. Not only did they lie when they said they’d refund our payment upon cancellation, they will continue to take your money, send you through the ringer of a terrible experience, and have no issues claiming “it’s the rules”.
STAY AT YOUR OWN RISK! BUT TRULY, DON’T.
star Ryan Schick
Checked in on Friday night, checked out Monday morning. First thing, elevator down the entire time.Next not sure all pillow cases clean. Next we went to go in Sunday night, our keys did not work.Attendant said they had checked us out.Well pretty obvious, since all of our stuff still in room, no one verified that we had checked out.And lastly, roach in room.So disappointed, we had stayed here before, and it was great.
starstarstar Steve Guidry
Una mala experiencia.........el lugar me hizo doble cargo a mi cuenta y nunca me resolvieron el motivo ni el hotel y menos la app que utilize para reservar.........del hotel solo puedo decir ...normal
star Juan Antonio Preciado
Excelente relación costo beneficio.Muy buena atención, las habitaciones muy limpias y confortables.
starstarstarstarstar Armando Leñero Llaca
Muy bueno. Saca del apuro, a buen precio y otros servicios.
starstarstarstar Guillermo Chacón
Un lugar muy agradable muy limpio y muy económico los precios no dudó en recomendarlos
starstarstarstarstar Amado Garcia El Mariachi
¡¡Bastante comodo, excelente ubicacion, calida atencion!!
starstarstarstar Carol Carriel C
Muy amables todos, me encanta ese lugar
starstarstarstarstar G
Muy bonita experiencia
starstarstarstarstar Sergio Contreras
Fantastico.La gente muy buena y siempre disponible. Si volviese a Houston, no dudaría en ir allá.
starstarstarstarstar Filippo Cestari
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