English
Spanish
Portuguese
French
Armenian
ItalianAvailability
star star star Calle 7 Sur Entre 4 y Calle 2 Colonia La Veleta, 150, In Tulum (La Veleta), Tulum, Riviera Maya & Cozumel Island 77760, Mexico
We love it here! Cozy, quiet, and relaxing vibe. The entire staff, including the owner and his brother, were exceptional, and probably the highlight of our stay! Leo and Evelyn, at the front desk, were also very kind and accommodating! We would definitely stay here again and highly recommend it! Nós amamos isso aqui! Vibração aconchegante, tranquila e relaxante. Toda a equipe, incluindo o proprietário e seu irmão, foram excepcionais e provavelmente o destaque de nossa estadia! Leo e Evelyn, na recepção, também foram muito gentis e atenciosos! Nós com certeza ficaríamos aqui novamente e recomendo!
Tivemos um tempo incrível!!! O lugar é super agradável, relaxante para passar uns dias descontraídos, o ambiente é bem familiar e o Stephane é super simpático! As instalações são lindas!
Nós realmente gostamos de ficar na Casa Tulum, um lugar muito tranquilo e aconchegante. Além disso, eles nos trataram muito bem o tempo todo à procura de tudo o que precisávamos, os quartos muito confortáveis, limpos e com tudo o que você precisa para se divertir
La pasamos increíble !!! El lugar es súper bonito, relajante para pasar unos días relajados, el ambiente muy familiar y Stephane súper amable ! Las instalaciones están lindisimas !
Disfrutamos mucho la estancia en casa Tulum, un lugar muy tranquilo y acogedor. Además de que nos trataron muy bien todo el tiempo al pendiente de cualquier cosa que necesitáramos, las habitaciones muy cómodas, limpias y con todo lo indispensable para pasarla genial
Um oásis de tranquilidade em La Veleta. Muito sossegado, quartos com terraços virados para as árvores, o que transmite muita paz. Jardim tranquilo com piscina grande o suficiente para nadar e lugar para sair. Os apartamentos são super bem equipados e o espaço é pensado e distribuído.Stephan, o proprietário, é atencioso, simpático e sempre disposto a ajudar no que for preciso!
Un oasis de tranquilidad en la Veleta. mucho silencio, habitaciones con terrazas a los arboles, lo que transmite muchísima paz. Jardin tranquilo con piscina suficientemente grande para nadar y sitio pasar el tiempo. Los apartamentos están super bien equipados y el espacio esta diseñado y distribuido.Stephan, el dueño, es atento, amable y siempre está dispuesto a ayudar co lo que haga falta!
Best Place in Tulum!!! I don’t know what the other comments mean with dirty?! I spend 5 Weeks here & i love this place! The Apartment is super bright! I wake up with the sun & the birds & i watch all the birds on the balcony which goes to the back! The balcony is very big. The bed is super big (no problem for two people even if you don’t know the other person :) and has van & air con. The kitchen area is very nice & there is everything you need!! If not, they bring it to you! The pool is nice & cold, there is a roof top & the staff is super friendly! They did bring me food while i was sick, felt like a family! Location is perfect & it is very quiet, i don’t hear the streets so what else do you need? ;) Internet is also very good! Love it there! Melhor lugar em Tulum!!! Eu não sei o que os outros comentários significam com sujo?! Eu passo 5 semanas aqui e eu amo este lugar! O apartamento é super brilhante! Acordo com o sol e os pássaros e observo todos os pássaros na varanda que vai para os fundos! A varanda é muito grande. A cama é super grande (não há problema para duas pessoas, mesmo que você não conheça a outra pessoa :) e tem van e ar condicionado. A área da cozinha é muito agradável e há tudo o que você precisa! Se não, eles trazem para você! A piscina é agradável e fria, há uma cobertura e a equipe é super amigável! Eles me trouxeram comida enquanto eu estava doente, me senti como uma família! A localização é perfeita e é muito tranquila, não ouço as ruas, então o que mais você precisa? ;) A internet também é muito boa! Adoro lá!
Best Place in Tulum!!! I don’t know what the other comments mean with dirty?! I spend 5 Weeks here & i love this place! The Apartment is super bright! I wake up with the sun & the birds & i watch all the birds on the balcony which goes to the back! The balcony is very big. The bed is super big (no problem for two people even if you don’t know the other person :) and has van & air con. The kitchen area is very nice & there is everything you need!! If not, they bring it to you! The pool is nice & cold, there is a roof top & the staff is super friendly! They did bring me food while i was sick, felt like a family! Location is perfect & it is very quiet, i don’t hear the streets so what else do you need? ;) Internet is also very good! Love it there!
AVOID THIS DIRTY PLACE !Dirty bathroom plus there was pee on the toilet and on the floor! The toilet seat was broken. Dirty pillow case (makeup on it). Dust on the kitchen shelf.Molde on the ceiling. Liking A/C in the bedroom. It looks like he's abandoned. No one is there apart from a cleaning lady, which is odd as it is an hotel. Abandoned lobby.Kitchen was missing a knife and a saucepan. We asked the cleaning lady to clean, she did, but it was still not really clean which is a shame considering it is covid time and the cleaning must be reinforced. She changed the entire sheets and pillow cases and gave us the missing kitchen knife and saucepan. We didn’t have any instructions for the checkout so we left the key to the cleaning lady. The walls are not well insulated, we could hear our neighbors. The water in the shower is not hot, it is barely lukewarm. EVITE ESTE LUGAR SUJO! Banheiro sujo e havia xixi no vaso sanitário e no chão! O assento do vaso sanitário estava quebrado. Capa de travesseiro suja (maquiagem nela). Poeira na prateleira da cozinha. Molde no teto. Gostar de ar condicionado no quarto. Parece que ele está abandonado. Ninguém está lá além de uma faxineira, o que é estranho, pois é um hotel. Lobby abandonado. Cozinha estava faltando uma faca e uma panela. Pedimos à faxineira para limpar, ela fez, mas ainda não estava realmente limpo, o que é uma pena, considerando que é tempo de covid e a limpeza deve ser reforçada. Ela trocou todos os lençóis e fronhas e nos deu a faca de cozinha e a panela que faltavam. Não tínhamos instruções para o check-out, então deixamos a chave para a faxineira. As paredes não são bem isoladas, podíamos ouvir nossos vizinhos. A água do chuveiro não é quente, apenas morna.
AVOID THIS DIRTY PLACE ! Dirty bathroom plus there was pee on the toilet and on the floor! The toilet seat was broken. Dirty pillow case (makeup on it). Dust on the kitchen shelf. Molde on the ceiling. Liking A/C in the bedroom. It looks like he's abandoned. No one is there apart from a cleaning lady, which is odd as it is an hotel. Abandoned lobby. Kitchen was missing a knife and a saucepan. We asked the cleaning lady to clean, she did, but it was still not really clean which is a shame considering it is covid time and the cleaning must be reinforced. She changed the entire sheets and pillow cases and gave us the missing kitchen knife and saucepan. We didn’t have any instructions for the checkout so we left the key to the cleaning lady. The walls are not well insulated, we could hear our neighbors. The water in the shower is not hot, it is barely lukewarm.
Se Hospedaram na nova Casa Tulum por 7 dias. Hotel de design bonito e bem administrado com serviço excelente e pequeno restaurante. Você pode usar bicicletas gratuitas, mas é altamente recomendável alugar um carro para explorar Tulum e as praias incríveis. O proprietário e a equipe nos deram ótimas dicas locais para visitar lugares. Vista espetacular da selva do topo do hotel.
Pontos positivos: amo o jardim verde e a pequena piscina charmosa, os quartos são agradáveis e espaçosos. Pessoal é amigável. Negativos: havia muitos pequenos detalhes que poderiam ser melhorados. Para começar, o quarto não estava bem limpo, tive que mover a mesinha de lado para conectar a lâmpada e o chão estava cheio de cabelo e poeira. Os lençóis e travesseiros cheiravam horrivelmente a umidade (como se não os lavassem há um tempo) e estavam manchados, o cobertor cheirava pior, não era um lugar onde alguém gostaria de dormir. A tampa do vaso sanitário estava quebrada. Finalmente, acho que algumas comodidades básicas realmente dariam ao lugar um extra: por exemplo, deixar um pouco de água de cortesia no quarto (mesmo que o hotel não queira usar garrafas de plástico, eles podem deixar uma jarra ou algo parecido) e um café ou chá de cortesia para se preparar de manhã seria ótimo. As três estrelas são principalmente por causa da roupa de cama.
Lugar muito bonito e aconchegante... Bem exótico e natural... Atendimento impecável
Cheguei no local no dia 24 de dezembro, não tinha ninguém pra te reanimar, liguei a manhã toda pra confirmar a reserva e ninguém me atendeu, é muito caro para o lugar que fica, a piscina é super pequena e fria o dial da jacuzzi é a mesma água suja a piscina a verdade é um lugar que não vale a pena hotéis no centro existem e melhor e em 900 por noite para 2 pessoas experiência terrível não há TV.
Llegue al lugar el 24 de Disiembre no había nadie para resivirte,llame toda la mañana para confirmar la reserva y nadie me contesto esta muy Caro para el lugar que es , la alberca está súper chiquita y fría el disque jacuzzi es la misma agua sucia que la alberca la verdad es un lugar que no vale la pena hoteles en el centro hay y mejores y en 900 la noche por 2 personasterrible experiencia no hay Televicion.
Beautiful hotel apart from the expensive hotel area. The property is small and really cozy. The areas are beautiful and the rooms are really spacious. Great option for a weekend getaway if you don't mind being far from the noise and town.
Uma péssima experiência fiquei com umas amigas numa despedida de solteira e os mesmos trabalhadores roubaram dinheiro e roupa dos quartos 1 e 2 que ficámos
Una experiencia muy mala me quede con unas amigas de despedida de solteras y nos robaron los mismo trabajadores dinero y ropa en la habitacion numero 1 y 2 que nos quedamos
Não há queixas e nada foi ruim --- mas a estadia foi um pouco estranha. Vou começar com o bom - e definitivamente foi bom:Nosso quarto era uma ótima configuração para a nossa família de três. O quarto tinha uma cama king-size e ar condicionado forte. Decoração agradável. A pequena cozinha / sala de jantar / sala de estar tinha uma cama de solteiro para nosso filho e ventilador. Todo o apartamento ficava fresco à noite. Estava muito limpo. Cozinha tinha o que precisávamos para cozinhar café da manhã e alguns almoços (sem microondas. O refrigerador é pequeno). O cenário do jardim é exuberante, e a piscina é ótima. Usávamos diariamente. É um pequeno paraíso adorável --- longe da vida noturna, mas ainda a um curto táxi do centro (35 pesos na cidade e 50 de volta) Há um pequeno estacionamento fechado para carros (uma noite havia muitos carros e nenhum quarto, mas o estacionamento na rua também é amplo). Ficamos uma semana e tivemos o que precisávamos. Estávamos em um andar térreo que dava para a piscina. De manhã, víamos tucanos nas árvores.E agora o estranho - não terrível - apenas estranho: Tenho a sensação de que este hotel era provavelmente fantástico há um ano. A tampa do assento do vaso sanitário estava completamente quebrada e o vaso sanitário tinha uma peculiaridade incrível de atirar seu conteúdo para cima a cada descarga (aprendemos a colocar a tampa quebrada no topo mais cedo), algumas dobradiças nos armários da cozinha estavam quebradas. O vidro estava lascado. Em torno do terreno, pedaços e pedaços quebrados se inclinavam aqui e ali. Havia apenas evidências gerais de uma época melhor. Há uma placa que diz "jardim no terraço", mas leva a um telhado vazio. Alguns comentários mencionam um pátio traseiro. Tínhamos uma pequena área na parte de trás de nossa unidade, mas a espreguiçadeira nela não podia ser usada (muito suja).Acabamos de pegar uma semana estranha? Nossa experiência parece genuinamente diferente do que outros comentários mencionam. A água da piscina era limpa diariamente, mas o mesmo copo sujo e a mesma garrafa de cerveja ficavam à beira da piscina por dias, as almofadas da piscina nunca eram limpas de detritos. Diariamente algo desaparecia do quarto após o serviço de limpeza - não o nosso (nos sentimos muito seguros) - do hotel. Um dia foi tudo cama do nosso filho. Outro dia, papel higiênico e lenços. Depois, os panos de prato. Todos os forros de lixo. As toalhas de piscina nunca ressurgiram após o primeiro dia (e sim, começamos a semana pedindo os itens de volta, mas depois de três dias fazendo isso começa a parecer um incômodo ... e a limpeza realmente foi ótima - apenas um pouco aleatória !) Outro convidado deu uma festa barulhenta até as 4h da manhã, e quando eu perguntei na manhã seguinte se alguém estava de serviço à noite, me disseram que não - a equipe sai por volta das 22h. (junto com, “Ah, sim, aquela hóspede vem todos os anos e ela gosta de festas.” Dito isso, felizmente, não houve festas depois disso.) Uma pessoa na recepção nos trazia táxis imediatamente. O outro nos disse que seria uma espera de 20 minutos, e seria melhor comprarmos o nosso. Sem queixas --- apenas parece que as coisas precisavam de um pouco de cuidado extra ao redor. Adicione a miríade de gatos vadios tentando se esgueirar em nosso quarto o tempo todo, e isso resultou em uma semana estranha - mas ótima.Mais uma vez - local bonito. Excelente pequeno apartamento. Mas nas palavras do meu filho: "Estamos em um hotel abandonado?"Para sua informação: trabalho online e não foi possível devido ao wi-fi fraco.
Nice room que comed com uma pequena cozinha (sem microondas embora). Tem uma piscina que é iluminada à noite. Muito relaxante, com certeza. Bônus adicionado é que há um mercado orgânico a uma curta distância chamado Gypsea Market.
No complaints and nothing was bad---but the stay was a little strange. I’ll start with the good--and there was definitely good:Our room was a great set up for our family of three. Bedroom had a king bed and strong aircon. Nice decor. Small kitchen/dining/living area had a single bed for our son and fan. The whole apartment stayed cool at night. Was very clean. Kitchen had what we needed to cook breakfasts and some lunches (no microwave. Fridge is small size). The garden setting is lush, and the pool is great. We used it daily. It’s a lovely little haven---away from nightlife but still a short taxi away to downtown (35 pesos into town and 50 back). There’s a small, locked parking lot for cars (one night there were too many cars and no room, but street parking is ample too). We stayed a week and had what we needed. We were on a ground floor that opened out to the pool. In the mornings, we saw toucans in the trees.And now the strange--not terrible--just strange: I get the feeling this hotel was probably fantastic a year ago. The toilet seat lid was completely broken off and the toilet had an awesome quirk of shooting its contents upward with each flush (we learned to rest the broken lid on top early), some hinges on kitchen cupboards were broken. Glassware was chipped. Around the grounds broken bits and pieces leaned here and there. There was just overall evidence of a better time. There’s a sign that says “rooftop garden”, but it led to an empty roof. Some reviews mention a back patio. We had a small area in the back of our unit, but the lounger on it could not be used (too dirty).Did we just catch a weird week? Our experience seems genuinely off from what other reviews mention. Pool water was cleaned daily, but the same dirty glass and beer bottle sat poolside for days, pool cushions were never cleaned of debris. Daily something disappeared from the room after housekeeping--not ours (we felt very safe and secure)--the hotel’s. One day it was all our son’s bedding. Another day toilet paper and tissues. Then the dish towels. All trash liners. Pool towels never resurfaced after day 1. (and yes, we started the week by asking for the items back, but after three days of doing that one starts to feel like a nuisance…and the cleaning really was great--just a bit haphazard!) Another guest held a loud party until 4am one night, and when I asked the next morning if anyone was on duty at night, I was told no--staff leaves around 10pm. (along with, “Oh yes, that guest comes every year, and she likes to party.” That said, thankfully, there were no parties after that.) One person at the front desk would get us taxis right away. The other one told us it would be a 20 minute wait, and we were better off getting our own. No complaints---just seems like things needed a little extra care all around. Add the myriad of stray cats trying to sneak into our room at all times, and it added up to a strange--yet fine--week.Again--pretty spot. Great little apartment. But in the words of my son, "Are we in an abandoned hotel?"Final FYI: I work online, and it wasn’t possible given the weak wifi.
Servio, calidad en alimentos, restaurantes de especialidades excelentes. Muuuuy recomendable.
Hermoso lugar alejado de la civilización . Ideal para descansar
No complaints and nothing was bad---but the stay was a little strange. I’ll start with the good--and there was definitely good:Our room was a great set up for our family of three. Bedroom had a king bed and strong aircon. Nice decor. Small kitchen/dining/living area had a single bed for our son and fan. The whole apartment stayed cool at night. Was very clean. Kitchen had what we needed to cook breakfasts and some lunches (no microwave. Fridge is small size). The garden setting is lush, and the pool is great. We used it daily. It’s a lovely little haven---away from nightlife but still a short taxi away to downtown (35 pesos into town and 50 back). There’s a small, locked parking lot for cars (one night there were too many cars and no room, but street parking is ample too). We stayed a week and had what we needed. We were on a ground floor that opened out to the pool. In the mornings, we saw toucans in the trees.And now the strange--not terrible--just strange: I get the feeling this hotel was probably fantastic a year ago. The toilet seat lid was completely broken off and the toilet had an awesome quirk of shooting its contents upward with each flush (we learned to rest the broken lid on top early), some hinges on kitchen cupboards were broken. Glassware was chipped. Around the grounds broken bits and pieces leaned here and there. There was just overall evidence of a better time. There’s a sign that says “rooftop garden”, but it led to an empty roof. Some reviews mention a back patio. We had a small area in the back of our unit, but the lounger on it could not be used (too dirty).Did we just catch a weird week? Our experience seems genuinely off from what other reviews mention. Pool water was cleaned daily, but the same dirty glass and beer bottle sat poolside for days, pool cushions were never cleaned of debris. Daily something disappeared from the room after housekeeping--not ours (we felt very safe and secure)--the hotel’s. One day it was all our son’s bedding. Another day toilet paper and tissues. Then the dish towels. All trash liners. Pool towels never resurfaced after day 1. (and yes, we started the week by asking for the items back, but after three days of doing that one starts to feel like a nuisance…and the cleaning really was great--just a bit haphazard!) Another guest held a loud party until 4am one night, and when I asked the next morning if anyone was on duty at night, I was told no--staff leaves around 10pm. (along with, “Oh yes, that guest comes every year, and she likes to party.” That said, thankfully, there were no parties after that.) One person at the front desk would get us taxis right away. The other one told us it would be a 20 minute wait, and we were better off getting our own. No complaints---just seems like things needed a little extra care all around. Add the myriad of stray cats trying to sneak into our room at all times, and it added up to a strange--yet fine--week.Again--pretty spot. Great little apartment. But in the words of my son, "Are we in an abandoned hotel?"Final FYI: I work online, and it wasn’t possible given the weak wifi.
Nice room that comed with a little kitchen (no microwave though). Has a pool that is lit up at night. Very relaxing for sure. Added bonus is that there is a organic market within walking distance called Gypsea Market.
Excelente lugar, instalaciones y atencion. gracias
Excelente lugar,que esperemos pronto tengaservicio de alimentos todo el día
Excelente estadía, estuvimos 4 noches el hotel es muy lindo en nuestra habitación había cocina equipada hicimos compras y cocinamos La atención delpersonal fue genial quiero destacar los chicos de recepción, y mucho la chica q hace la limpieza de la habitación una amorosa!! Volveríamos sin dudas Esta re cerca del centro, lugares para comer y de la playa un poco alejado conviene ir en auto o alquilar bici De todas maneras un diez!!
Positives: love the green garden and the charming little pool, the rooms are nice and spacious. Staff is friendly. Negatives: there were many little details that could be improved. For starters the room was not well cleaned, I had to move the side table to connect the lamp and the floor under was full of hair and dust. The linens and pillows smelled horribly like humidity (like they had not washed them in a while) and were stained, the blanket smelled worse, not at all a place someone would like to sleep in. The toilet seat cover was broken. Finally I think a couple of basic amenities would really give the place an extra: for example, leaving some courtesy water in the room (even if the hotel doesn’t want to use plastic bottles they could leave a pitcher or something like that) and some curtesy coffee or tea to prepare oneself in the morning would be great. The three stars are mainly because of the linens.
Fuí a desayunar con mi bebé. Me encantó el lugar. El staff super atento y el desayuno ríquisimo y muy completo. A parte te ofrecen de cortesía pan con mermeladas naturales. Un lugar fuera del centro tranquilo y muy bonito!
Positives: love the green garden and the charming little pool, the rooms are nice and spacious. Staff is friendly. Negatives: there were many little details that could be improved. For starters the room was not well cleaned, I had to move the side table to connect the lamp and the floor under was full of hair and dust. The linens and pillows smelled horribly like humidity (like they had not washed them in a while) and were stained, the blanket smelled worse, not at all a place someone would like to sleep in. The toilet seat cover was broken. Finally I think a couple of basic amenities would really give the place an extra: for example, leaving some courtesy water in the room (even if the hotel doesn’t want to use plastic bottles they could leave a pitcher or something like that) and some curtesy coffee or tea to prepare oneself in the morning would be great. The three stars are mainly because of the linens.
Nice apartments. We had an issue with the toilet (It stopped working) and they sorted us out straight away moving us to another apartment. Staff very kind and helpful. It's like 10 minutes away walking from the main road in Tulum.
Muy bonito hotel, privado y apartado del centro de tulum. Nos atendió personalmente el dueño y fue muy amable.
Stayed at the new Casa Tulum for 7 days. Beautiful design and well run hotel with excellent service and little restaurant. You can use free bikes but rental car is highly recommended to explore Tulum and the amazing beaches. Owner and staff gave us great local hints to visit places. Spectacular jungle view from the top of the hotel.
We love it here! Cozy, quiet, and relaxing vibe. The entire staff, including the owner and his brother, were exceptional, and probably the highlight of our stay! Leo and Evelyn, at the front desk, were also very kind and accommodating! We would definitely stay here again and highly recommend it!
We love it here. The service is friendly and very helpful. It is a private and secluded area that allows for a mix of romantic getaway and City Life. It is not that far from all the major tourist attractions and local spots. Casa Tulum was very affordable and we would certainly come back here in the future.
Stayed at the new Casa Tulum for 7 days. Beautiful design and well run hotel with excellent service and little restaurant. You can use free bikes but rental car is highly recommended to explore Tulum and the amazing beaches. Owner and staff gave us great local hints to visit places. Spectacular jungle view from the top of the hotel.
Calle 7 Sur Entre 4 y Calle 2 Colonia La Veleta, 150, In Tulum (La Veleta), Tulum, Riviera Maya & Cozumel Island 77760, Mexico
KLR Hotel Casa Tulum by Sercotel is located in a residential area of the town of Tulum, focused on decorative artistic details and nature. Located in the neighborhood of La Veleta 5 km from the archaeological sector of Tulum, KLR Hotel Casa Tulum by Sercotel has magnificent services including an outdoor swimming pool, a wonderful garden and restaurant. The rooms are equipped with a balcony overlooking the pool. All rooms are equipped with private bathroom with shower, some with terrace and others overlooking the garden. We offer guests continental breakfast. The Tulum bus station is 1. 8 km from the accommodation, while Tulum National Park is 4 km from the property. The nearest airport is Cozumel International Airport, 67 km from KLR Hotel Casa Tulum by Sercotel.
