O aquecimento era ineficiente, o chuveiro borrifava. Eles poderiam pelo menos atualizar para telas inteligentes...Chegamos 1 hora antes do check out e descobrimos que já haviam tirado nosso acesso ao quarto; Até coincidimos com outro hóspede que estava prestes a sair no mesmo dia que nós e acontece que o acesso dele também foi retirado antecipadamente 🙁🙁
starstar GrəzZ RŤ (Kaorii)
La calefacción era ineficiente, la ducha salpicaba por fuera de la misma. Podrían al menos, actualizarse a pantallas smart...Llegamos 1 hora antes del checkout y nos encontramos con que ya nos habían quitado el acceso a la habitación; incluso coincidimos con otro huésped que estaba por irse el mismo día que nosotrosy resulta que a él tambiénse le retiró el acceso antes de tiempo 🙁🙁
starstar GrəzZ RŤ (Kaorii)
Excelente lugar precio accesible solo los empleados de seguridad y recepción nada amables.
starstarstarstarstar Fernando Gonzalez
Excelente lugar muy cerca del Centro Comercial, accesible, ubicado, muy atentos y siempre limpio, el desayuno bien.
starstarstarstar Claudio Maestro
Os quartos são muito grandes e muito bem equipados, só que é terrivelmente frio, há aquecimento, mas ainda é muito e mais em um andar superior. Os quartos duplos são quase apartamentos com sala e tem uma vista linda, muito bonita. Eles incluem café da manhã, talvez não seja o melhor, mas não é muito caro e, em geral, o quarto está bem conservado e em boas condições. A atenção é normal.
starstarstar Maria Fox
Las habitaciones muy grandes y muy bien equipadas, solo que se siente un frío terrible, hay calefacción pero igual es demasiado y más en un piso de arriba. Las habitaciones dobles son casi departamentos con sala y tienen una gran vista, muy bonitos. Incluyen desayuno, quizá no es el mejor pero no está muy caro y en general la habitación está cuidada y en buen estado. La atención es la normal.
starstarstar Maria Fox
O hotel é muito bom, mas o atendimento é ruim. No quarto o A/C (aquecimento) nunca foi consertado. A cafeteira surrada nunca foi substituída. Os quartos são confortáveis e limpos. café da manhã muito rico
starstarstar Norela Agudelo
Está muy bien el hotel pero la atención mala. En la habitación el A/C (calefacción) nunca la arreglaron. La cafetera en mal estado nunca la reemplazaron. Las habitaciones están cómodas y limpias. El desayuno muy rico
starstarstar Norela Agudelo
Very bad cleaning and does not offer comfort. The first day I had dirty blankets, the shower was clogged, the night stand lamps didn’t work and there were hairs all over the floor. Bad breakfast, constant cigarette smell and it’s 3 AM in the morning and haven’t been able to sleep since 2 AM because of heavy trucks passing down the street and make a very loud noise even though I am in the 14th floor. 😡😡😡
star Maria Camila Alban Paez
O local é muito confortável e bem localizado a um excelente preço. Só precisa melhorar a limpeza, quando chegamos a colcha e o banheiro tinha cabelo. Da mesma forma, o tratamento do jovem na recepção foi muito ruim. Se melhorarem o tratamento e a limpeza, são uma boa opção.
starstarstarstar Ts Pr
El lugar muy cómodo y bien ubicado a excelente precio. Solo le falta mejorar limpieza, cuando llegamos la colcha y el baño tenía cabellos. Igual el trato del joven de recepción muy mala. Si mejoran el trato y limpieza son buena opción
starstarstarstar Ts Pr
Llegué aquí sin ninguna referencia más que la calificación de plataformas de viajes. Pero qué buena elección hice! El concepto es de mini departamentos con su propia cocina, sala de estar y 2 habitaciones, la principal muy amplia, por cierto. Seguramente son departamentos convertidos en hotel, por alguna razón. Las instalaciones son sencillas, cómodas, modernas, aunque puedes ver algunos detallitos que acusan el paso del tiempo, nada grave. El área de desayunador es pequeña, pero limpia, funcional y la calidad de los platillos es muy buena, mucho mejor que los desayunos de otros hoteles business class. El estacionamiento es gratuito. Todo resultó muy bien y a un súper precio. En verdad, muy recomendables.
starstarstarstarstar Rafael Carreño
Acabamos de regresar despues de 2 años, esta vez tuvimos una muy mala experiencia, nos encontramos con las sritas de servicio de limpieza con nuestras compras en sus manos afuera de nuestra habitacion, el gerente y el personal nunca tomaron en serio nuestra situacion, digeron que ahí nunca se habia perdido nada, aun cuando las encontramos con nuestras cosas en sus manos!!!! Tenis en sus cajas nuevas, perfumes, ropa etc.Sentimos mucha impotencia
star Alejandro Sanchez
Well planned rooms with good facilities. Location not easy to find. Staff helpful. Breakfast missed opportunity to be interesting - does not contribute to overall impression ?
starstarstar Bob G.
atendimento muito bom, porem café da manhã deixa muito a desejar. limpeza nas nas suites também são bem ruins, mas nada que seja impeditivo. Ponto forte é cordialidade dos funcionários, sempre dispostos a ajudar. Outra coisa que gostamos foi um mercadinho tipo 7elevem que tem aqui no prédio, sem falar do Shopping do outro lado da rodovia, facil ir a pé não leva nem 5 minutos andando.
starstarstarstar João Henrique Parralego
Localização e atendimento excelentes. As acomodações atenderam as expectativas, porem o café da manhã achei simples e a limpeza deixou a desejar. Informações referentes à hospedagem de abril/maio/junho de 2021.
starstarstarstar Aurora M.
Superou todas as expectativas
starstarstarstarstar Manoel Montalvao
Muito top.
starstarstarstarstar Duda Gambeta
There was a foul smell coming from the bathroom drain. Despite keeping the restroom door closed, the smell woke me up at 3:00 AM. This was room 1907. Luckily I called the front desk and they gave me a new room right away. Excellent breakfast.
starstarstarstar José Angel Villarreal González
I reserved a suite for up to four people for a seven day stay. On the date of check-in we had a fifth person join our party. The hotel promptly charged an additional fee of 350 pesos per night for the fifth person. No problem and understandable. The fee was paid wit a debit card. The fifth person checked out after five days. I requested a refund from the hotel for the two days. The hotel staff indicated the refund would take four to six months because it had been paid with a debit card. They were unable to offer a coherent explanation besides the fact that it is the "bank" who hold up the payment. When an explanation was requested from the manager he declined to speak with me or address the issue. On the date of check out the front desk staff informed the refund had been "authorized"; however, he was unable to provide a receipt or any type of verification. Most of the hotel staff displayed an attitude of indifference and were definitely not customer service oriented. The manager clearly lacks managerial and customer service skills. I will now have to file a dispute with my bank to try and recoup my refund. I do not recommend this hotel due to it's lack of transparency and customer service.
star Daniel Aguilera
The bedrooms are good but when we checked out they charged twice the price and didn't want to help when we called them. Saying that it's not their fault, we can't get our money back through them. We really don't appreciate this kind of fraud especially when they don't want to take responsibility for their mistakes!
star Joel Imbert
It's in Santa Fe, Mexico city..a prime location to the business centre. I was in a standard room, stayed for a month, spacious for one person, includes living area, kitchen and bedroom. Morning breakfast not all that great, repeat stuff and not much variation. House keeping, cleans every day and keeps the room tidy(includes washing the vessels). Having a washing machine in the room is a plus, gets noisy tho.Overall a good experience.
starstarstarstar Abhishek GR
Working at one of the offices in the upper floors. Security is OK, the elevators are not coordinated and can make you wait up to 5 minutes to get one. There's one bathroom for every 3 floors, which are pretty clean.
starstarstarstar Eric Bojorquez Guillermo
Good location, space and decoration. Breakfast too simple. Service not consistent: during three days we had problem with strong smoke smell on our apartment. The receptionist in the second night (Nayeli) did not want to solve the problem, she lied saying that there were no rooms cleaned to move us out. In the third night Egardo was in charge and all was solved in a few minutes with an incredible customer service mindset.
starstarstar Loreley zavattiero
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