Everything was perfect and couldn’t have been better. From the beautiful decor, delicious food and drinks, lovely spa, spacious cozy rooms, well equipped gym which has a Peloton bike and most importantly phenomenal customer service!! If you are dissatisfied in any type of way Hotel ZaZa will make it right. This is hands down our number one hotel when lodging in Houston. You will not be disappointed! Tudo foi perfeito e não poderia ter sido melhor. Desde a bela decoração, comidas e bebidas deliciosas, spa adorável, quartos espaçosos e aconchegantes, academia bem equipada com uma bicicleta Peloton e, o mais importante, atendimento ao cliente fenomenal! Se você estiver insatisfeito de alguma forma, o Hotel ZaZa resolverá o problema. Este é sem dúvida o nosso hotel número um ao se hospedar em Houston. Você não vai se decepcionar!
starstarstarstarstar Stacey Thomas
Everything was perfect and couldn’t have been better. From the beautiful decor, delicious food and drinks, lovely spa, spacious cozy rooms, well equipped gym which has a Peloton bike and most importantly phenomenal customer service!! If you are dissatisfied in any type of way Hotel ZaZa will make it right. This is hands down our number one hotel when lodging in Houston. You will not be disappointed!
starstarstarstarstar Stacey Thomas
My husband and I stayed at this hotel for our honeymoon after our wedding and it was such an amazing experience. The hotel is beautiful and the lobby smells so good! Room service was great and the food was delicious. Overall we truly had a wonderful time here. This hotel is on the top of our list to stay at again when we visit Houston. Meu marido e eu ficamos neste hotel para nossa lua de mel após nosso casamento e foi uma experiência incrível. O hotel é lindo e o lobby cheira tão bem! O serviço de quarto foi ótimo e a comida deliciosa. No geral, realmente tivemos um tempo maravilhoso aqui. Este hotel está no topo da nossa lista para ficar novamente quando visitarmos Houston.
starstarstarstarstar Jasmine Hawkins
The Hotel overall was nice. The room was updated and pleasant to stay in, however you do hear roadnoise from the highway so if you are a light sleeper be sure to bring ear plugs.As for parking....there is none. The valet is a mandatory $35 charge (+tax of 2.89) for each evening. So a two night stay would add $75 to the cost of a room. Be sure to factor that into the cost of the hotel in comparison to others of this price range. O Hotel em geral era bom. O quarto foi atualizado e agradável para ficar, no entanto, você ouve roadnoise da rodovia, portanto, se você tem sono leve, certifique-se de trazer tampões para os ouvidos.Como para estacionamento ... não há. O manobrista é uma taxa obrigatória de $ 35 (+ imposto de 2,89) para cada noite. Assim, uma estadia de duas noites adicionaria $ 75 ao custo de um quarto. Certifique-se de levar isso em consideração no custo do hotel em comparação com outros dessa faixa de preço.
starstarstarstar Dustin Johnson
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a hotel. This website will compare thousands of booking websites and usually will have rooms a lot cheaper compared to others! You're welcome :)! This place is one of the most well known in the area. I have been coming here for a long time. If you stay for a few days you definitely won't regret it.The only thing I could possibly complain about is that the pool closes way too early. Everything else was amazing. Alexxis, at the front desk, was amazing. She was helpful, patient, and friendly. The entire property is extremely fun and inviting, decor is perfect! Não se esqueça de usar ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm ao reservar um hotel. Este site irá comparar milhares de sites de reservas e geralmente terá quartos muito mais baratos em comparação com outros! De nada :)! Este lugar é um dos mais conhecidos da região. Venho aqui há muito tempo. Se você ficar por alguns dias você definitivamente não vai se arrepender.A única coisa que eu poderia reclamar é que a piscina fecha muito cedo. Todo o resto foi incrível. Alexxis, na recepção, foi incrível. Ela foi útil, paciente e amigável. Toda a propriedade é extremamente divertida e convidativa, a decoração é perfeita!
starstarstarstarstar Ruben M. Wells
I've been here as a guest and as a third party worker. My experience as both were great! I love the hotel. It's nice and classy and has pretty views from the rooms! Room service was great as well. I love how clean everything is. The bathrooms smell like bleach even! The beds were comfortable and the entire space is pretty open and spacious. The only complaint I have about this place is that I'm not a fan of the location and parking. But it's right next to plenty of other amusement and restaurants so it's great if you would like to park your car and walk to the others. As a third party worker, my experience also was great. The manager there Alexis was very kind and helpful. She seemed like a real sweetheart and she was kind of everywhere so a hard worker as well. She even opened the door for me upon me walking in.Very professional staff and great hotel all around! It means a lot when the staff is not only great to the guests but also other employees and workers! Good job yall! Estive aqui como convidado e como trabalhador terceirizado. Minha experiência como ambos foram ótimas! Eu amo o hotel. É agradável e elegante e tem belas vistas dos quartos! O serviço de quarto também foi ótimo. Eu amo como tudo é limpo. Os banheiros cheiram a alvejante mesmo! As camas eram confortáveis e todo o espaço é bastante aberto e espaçoso. A única reclamação que tenho sobre esse lugar é que não sou fã da localização e do estacionamento. Mas fica ao lado de muitas outras diversões e restaurantes, então é ótimo se você quiser estacionar o carro e caminhar até os outros. Como trabalhador terceirizado, minha experiência também foi ótima. O gerente Alexis foi muito gentil e prestativo. Ela parecia um amor de verdade e ela estava em todos os lugares, então também era uma trabalhadora. Ela até abriu a porta para mim ao entrar. Equipe muito profissional e ótimo hotel ao redor! Significa muito quando a equipe não é apenas ótima para os hóspedes, mas também para outros funcionários e trabalhadores! Bom trabalho ae!
starstarstarstarstar Heather Jackson
My husband and I stayed at this hotel for our honeymoon after our wedding and it was such an amazing experience. The hotel is beautiful and the lobby smells so good! Room service was great and the food was delicious. Overall we truly had a wonderful time here. This hotel is on the top of our list to stay at again when we visit Houston.
starstarstarstarstar Jasmine Hawkins
I've been here as a guest and as a third party worker. My experience as both were great! I love the hotel. It's nice and classy and has pretty views from the rooms! Room service was great as well. I love how clean everything is. The bathrooms smell like bleach even! The beds were comfortable and the entire space is pretty open and spacious. The only complaint I have about this place is that I'm not a fan of the location and parking. But it's right next to plenty of other amusement and restaurants so it's great if you would like to park your car and walk to the others. As a third party worker, my experience also was great. The manager there Alexis was very kind and helpful. She seemed like a real sweetheart and she was kind of everywhere so a hard worker as well. She even opened the door for me upon me walking in. Very professional staff and great hotel all around! It means a lot when the staff is not only great to the guests but also other employees and workers! Good job yall!
starstarstarstarstar Heather Jackson
The Hotel overall was nice. The room was updated and pleasant to stay in, however you do hear roadnoise from the highway so if you are a light sleeper be sure to bring ear plugs.
As for parking....there is none. The valet is a mandatory $35 charge (+tax of 2.89) for each evening. So a two night stay would add $75 to the cost of a room. Be sure to factor that into the cost of the hotel in comparison to others of this price range.
starstarstarstar dustin johnson
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a hotel. This website will compare thousands of booking websites and usually will have rooms a lot cheaper compared to others! You're welcome :)! This place is one of the most well known in the area. I have been coming here for a long time. If you stay for a few days you definitely won't regret it.
The only thing I could possibly complain about is that the pool closes way too early. Everything else was amazing. Alexxis, at the front desk, was amazing. She was helpful, patient, and friendly. The entire property is extremely fun and inviting, decor is perfect!
starstarstarstarstar Ruben M. Wells
Excelente servicio.
starstarstarstarstar Moises Reyes C.
Excelente Hotel
starstarstarstarstar Ignacio Ramos Lopez
Excelente
starstarstarstarstar Manuel Rosario
Excellent staff and property! Stayed overnight to celebrate my daughter's birthday. The staff went above and beyond - cannot thank them enough for making my daughter feel extra special on her birthday. The property is well maintained with chic decor and great amenities (pool, spa, restaurant, meeting rooms). Also love that they have a full service restaurant with late night service! Pool was excellent as well. We were met by friendly poolside staff and brought towels. Really enjoyed the vibe, will be back! Excelente equipe e propriedade! Fiquei uma noite para comemorar o aniversário da minha filha. A equipe foi acima e além - não posso agradecê-los o suficiente por fazer minha filha se sentir ainda mais especial em seu aniversário. A propriedade está bem conservada com decoração chique e ótimas comodidades (piscina, spa, restaurante, salas de reuniões). Também adoro que eles tenham um restaurante de serviço completo com serviço noturno! Piscina foi excelente. Fomos recebidos por funcionários simpáticos à beira da piscina e trouxemos toalhas. Realmente gostei da vibração, estará de volta!
starstarstarstarstar Alexandra Wilde
First off, I’m a repeat client of the ZaZa Memorial location, staying at the hotel 2-4 nights per month for work travel on average. Typically my experience is fantastic, case and point, I advise others to stay there when traveling to Houston. However, last Monday while traveling to Houston again for work, I initially had issues booking my room due to a server issue on their website. I was eventually able to book a room around 2pm on the afternoon of my stay. When I arrived at the hotel, there was a long line of folks trying to check in, which is unusual, but I quickly overheard they continued to have computer issues that was slowing the check in process. After 45 minutes waiting to check in, it was my finally my turn. As soon as I began the check in process, I was told that my reservation was actually made at the Dallas location not the Memorial location. Whether that was a computer glitch or user error is unclear. But after asking to cancel the Dallas reservation and rebook at memorial, I was told that wasn’t possible. And unbelievably, there was nothing they could do to book a room and I would need to find a different hotel. As a client who values the experience ZaZa typically provides, I’m frankly shocked at their response and unwillingness to help me. I understand that technology issues can happen, but the attitude with which they dismissed me, was disappointing to say the least. Issues happen, but the responseto them is ultimately what makes a great client experience. Em primeiro lugar, sou um cliente recorrente do local do ZaZa Memorial, ficando no hotel de 2 a 4 noites por mês para viagens de trabalho em média. Normalmente minha experiência é fantástica, caso e ponto, aconselho outras pessoas a ficarem lá quando viajarem para Houston. No entanto, na segunda-feira passada, enquanto viajava para Houston novamente para trabalhar, inicialmente tive problemas para reservar meu quarto devido a um problema no servidor em seu site. Eventualmente, consegui reservar um quarto por volta das 14h da tarde da minha estadia. Quando cheguei ao hotel, havia uma longa fila de pessoas tentando fazer o check-in, o que é incomum, mas rapidamente ouvi que eles continuavam a ter problemas no computador que retardavam o processo de check-in. Depois de 45 minutos esperando para fazer o check-in, finalmente chegou a minha vez. Assim que iniciei o processo de check-in, me disseram que minha reserva foi realmente feita no local de Dallas e não no local do Memorial. Se isso foi uma falha do computador ou um erro do usuário não está claro. Mas depois de pedir para cancelar a reserva em Dallas e remarcar no memorial, me disseram que não era possível. E, inacreditavelmente, não havia nada que eles pudessem fazer para reservar um quarto e eu precisaria encontrar um hotel diferente. Como um cliente que valoriza a experiência que o ZaZa normalmente oferece, estou francamente chocado com sua resposta e falta de vontade de me ajudar. Eu entendo que problemas de tecnologia podem acontecer, mas a atitude com que eles me dispensaram foi decepcionante para dizer o mínimo. Problemas acontecem, mas a resposta a eles é, em última análise, o que torna uma ótima experiência para o cliente.
star Wyatt Abernethy
First off, I’m a repeat client of the ZaZa Memorial location, staying at the hotel 2-4 nights per month for work travel on average. Typically my experience is fantastic, case and point, I advise others to stay there when traveling to Houston. However, last Monday while traveling to Houston again for work, I initially had issues booking my room due to a server issue on their website. I was eventually able to book a room around 2pm on the afternoon of my stay. When I arrived at the hotel, there was a long line of folks trying to check in, which is unusual, but I quickly overheard they continued to have computer issues that was slowing the check in process. After 45 minutes waiting to check in, it was my finally my turn. As soon as I began the check in process, I was told that my reservation was actually made at the Dallas location not the Memorial location. Whether that was a computer glitch or user error is unclear. But after asking to cancel the Dallas reservation and rebook at memorial, I was told that wasn’t possible. And unbelievably, there was nothing they could do to book a room and I would need to find a different hotel. As a client who values the experience ZaZa typically provides, I’m frankly shocked at their response and unwillingness to help me. I understand that technology issues can happen, but the attitude with which they dismissed me, was disappointing to say the least. Issues happen, but the responseto them is ultimately what makes a great client experience.
star Wyatt Abernethy
Excellent staff and property! Stayed overnight to celebrate my daughter's birthday. The staff went above and beyond - cannot thank them enough for making my daughter feel extra special on her birthday. The property is well maintained with chic decor and great amenities (pool, spa, restaurant, meeting rooms). Also love that they have a full service restaurant with late night service! Pool was excellent as well. We were met by friendly poolside staff and brought towels. Really enjoyed the vibe, will be back!
starstarstarstarstar Alexandra Wilde
Definitely a great experience. I love the pool and the pool staff and valet staff were exceptional.I wish there were more options on the pool menu and it’s inconvenient to exit the pool area to grab towels. Also I think the minimum for the cabanas is a little high considering they are so a All.I also am surprised no streaming in the room. I don’t mind paying for movies so to have to sit through commercials super annoying! Overall a great experience though and a worthwhile staycation. Definitivamente uma ótima experiência. Eu amo a piscina e a equipe da piscina e a equipe com manobrista foram excepcionais. Eu gostaria que houvesse mais opções no menu da piscina e é inconveniente sair da área da piscina para pegar toalhas. Também acho que o mínimo para as cabanas é um pouco alto, considerando que são tão Tudo. Também estou surpreso sem streaming na sala. Eu não me importo de pagar por filmes, então ter que assistir a comerciais super irritantes! No geral, uma grande experiência e um staycation que vale a pena.
starstarstarstar Tisha Rowe MD MBA
Definitely a great experience. I love the pool and the pool staff and valet staff were exceptional.I wish there were more options on the pool menu and it’s inconvenient to exit the pool area to grab towels. Also I think the minimum for the cabanas is a little high considering they are so a All.I also am surprised no streaming in the room. I don’t mind paying for movies so to have to sit through commercials super annoying! Overall a great experience though and a worthwhile staycation.
starstarstarstar Tisha Rowe MD MBA
Me encantó este hotel,el concepto artesanal y todos los detalles. Muy cómodo y un servicio excelente., yo recomiendo este lugar
starstarstarstarstar Hector LP
Muy cómodo y bien decorado. Excelente atención y calidad de productos y comidas.
starstarstarstarstar Rafael
Está bien para una noche. Cuenta con los servicios de estacionamiento y room service. Buena ubicación.
starstarstarstar Alfonso Hernández
Me encantó mi habitación. Estaba limpio y lujoso. La comida estaba deliciosa.
starstarstarstarstar Laura Rainey
Excelente hotel. Viaje de Honduras por negocio ,me. Quede dos noches Habitación,limpia,fina y sobre todo las camas y almohadas te hacen dormir como bebé.Los desayunos son buenísimos
starstarstarstarstar Miguel caballero
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