Belíssimo, bom atendimento.
starstarstarstarstar Leticia Costa
Tive uma optima estadia. Para quem procura um hotel em zona calma este é uma solução
starstarstarstarstar Nuno Coimbra
Mi experiencia fue buena gracias al trato recibido por el personal de la recepción y el bar del hotel. En cuanto a las habitaciones les falta mantenimiento. Este hotel tiene muchas estrellas para el servicio que ofrecey las instalaciones que posee. Lo mejor, además del personal, es su ubicación, en un barrio tranquilo y residencial, cerca de otros hoteles.
starstarstar Juan fdez
Los dos días que estuvimos en el hotel nunca arreglaron la habitación, tenía olor a viejo y la tina del baño se encontraba dañada. En cuanto la comida es buena.
starstarstar Pilar Vasquez
The hotel appears quite worn down and needs a proper facelift. Rooms were very large and fully air conditioned. However the two rooms we stayed in both had water leaking from the toilet ceiling. Wifi quality was good, however they get disconnected quite randomly and you need to re activate it at the reception which is quite annoying. Service at the buffet restaurant is shockingly bad, also beware NEVER PAY BY CARD. They will charge the official Cuban peso exchange rate which will make your drink/meal ridiculously expensive. Try to argue with them hard (no credit card, card not working, whatever excuse you can come up with) and you can manage to pay in cash.
starstarstar Chan Sheng
Hotel bonito, pero con instalaciones muy viejas. El aire no funciona correctamente, Internet lento. El cambio a pesos mexicanos es muy caro, pero creo que eso es en todos lados, no sólo en el hotel. La comida no es espectacular. Nos dijeron que el restaurante El Patio estaba abierto, pero no estaba.
starstarstar Carlos Andrés Castro Buelna
Hermoso hotel con una excelente atención por parte del personal, la comida deliciosa. Tiene amplias piscinas, sala de conferencias, ubicado en un área muy hermosa. Muy recomendado.
starstarstarstarstar Virginia Estrada
Es un hotel que de céntrico no tiene nada. El buffet malísimo. Un día cometí la torpeza de ir a cenar y sólo pude comer dos pinchadas de arroz. Por eso tuve que pagar 880 pesos. La piscina sucia. Estaba nadando y se me plantó una cucaracha en el pecho de unos diez cm. Habitaciones antiguas, pero es lo de menos. Todo se paga con tarjeta. Una botella de agua 5 euros. El camarero del bar super antipático
starstar Paloma Trueba
Es mejor alojarse en el hotel del resplandor:Nos alojamos allí 3 noches. Llegamos tarde y el recibimiento fue bueno por parte de la recepcionista, cálida y acogedora. Hizo todo lo posible para que cenaramos. Lo peor empieza cuando te adentras por esos pasillos sin luz enmoquetados y malolientes... Digno de película de terror. Las habitaciones viejas y destartaladas. El buffet terrible (aunque el personal muy pendiente). Piscina sucia y con mala apariencia.No vengáis a este hotel!!! Mala calidad precio.
star Asier Holgado
Hermoso hotel. La calidez del personal es de destacar. La zona donde es encuentra, aunque alejado de la Habana histórica, es muy tranquila. Con los chiringuitos muy cerca para ir a tomar un mojito.
starstarstarstar Silvia Spina
Una experiencia maravillosa. Hotel que se caracteriza por el buen trato y cortesía de sus trabajadores. Excelente higiene y limpieza. Muy lindo todo. Trato personalizado. Luna de miel súper lindo. Sus trabajadores todos al tanto de tu estancia. Katia Yera (Blue Diamond) con un trato Especial. Dios les bendiga a todos.
starstarstarstarstar Janet Solano
We enjoyed our stay and want to share our opinion.
starstarstarstarstar Ernesto Gonzalez
Very rude Staff constantly asking you to change euros for them and rip you off at the bar by charging 8 euros for a bottle of water
star Karen Perfett
Super bad service. The young man work in buffet place doesn't love his job at all. The reception lady is super unreasonable. I told her there's no wifi at my room location, she said I have to have it, her wifi is ok. I asked someone in my group if they have wifi? They also said no.
A 4 stars hotel is not that level of service with unworking wifi. Very disappointed. Hope Sunwing will take care more of management in their hotel.
starstarstar Terry Nguyen (Garden and Cooking)
3-star hotel with no serious downsides. Cuba is essentially bankrupt, so always expect some glitches here and there. I mean, hey, it’s Cuba.
The swimming pool is being cleaned every day, but the tiles need some attention. Furthermore it turned out be useless to ask reception for local bars or restaurants. They will tell you there is nothing, while there is. Example: bar/restaurant Mercy near the beach is just a 10 minute walk and they will charge you in Pesos (which is good, see story below).
Given the location of this hotel: you do need a taxi once in a while. Normal rates are between $15 to $20 to go to Havana Centro (one way). Find yourself a local taxi driver with a Lada or Moskvich, make friends, ask for his mobile number and you can do it for $8. Beware, as a tourist they will always remember your wallet, not your face. Don’t blame them, it is really a very poor country running short in fundamental goods and food.
Most annoying part has to do with the exchange rates. Cuba has two exchange rates, one official ($1 is approx 25 Pesos) and one black market ($1 is approx. 100 Pesos). The latter is kinda the normal way to go, but you need to find trustworthy locals to know where to change your $ or € into Pesos.
Cuba is completely unaffordable when the official one is being applied. It will be more expensive than shops will charge you for food and drinks at your local airport or center Paris or London. As an example, a can of beer could cost you $10. Not only in this hotel, but everywhere. Beware: could.
That’s a surreal and sad thing at the same time, considering that the average Cuban earns between $20 and $60 a month.
The hotel wants you to use your credit card, so your beer will cost you $10. The price is 231 Pesos though (of course the same goes for sandwiches etc). With some hotel employees we managed to get it for 231 Pesos, whilst others want you to use your credit card which uses the official ridiculous exchange rate. Frustrating.
I herewith would like to give the hotel the opportunity to state their official policy: ….
starstarstar martin luttik
Tudo de bom! claro com alguns premenores ruins mas nada de especial! Merece 5★
starstarstarstarstar Dalila Rita
Pior experiência das minhas viagens!!! Tive, eu e minha amiga, o quarto aberto, as malas arrombadas, e nossos pertencentes furtados ($, Mac book, tablet sansung, perfurmes),enquanto estávamos jantando no hotel. A segurança do hotel, feita pelo exército cubano, tentou, durante quase dois dias, até a chegada do cônsul do Brasil, nos transformar de vítimas em culpadas. Do fato não temos nenhum registro, ou seja, nada aconteceu, pois em "Cuba não hay" furtos, clonagem de cartão, etc. Ficamos no prejuízo, sem nenhum pedido de desculpas por parte dos responsáveis pelo hotel. Cuba nunca mais!!!
star Lucelinda Schramm
Estive em Cuba por tres vezes. Todas elas fiquei hospedado no Occidental Miramar. Um espetaculo de hotel, atendimento, alojamento 5*. Recomendo
starstarstarstar Ben Hur Angeli
Lugar agradável, atendimento cordial, funcionários capacitados.
starstarstarstarstar Zi Domingos
Parabéns a todos, estive hospedada aí por 7 dias, e foram incríveis, atendimento maravilhoso, tudo muito feito com muito capricho, buffet com qualidade e variedade, atendimento maravilhoso dos meninos do bar da piscina, a recepção sempre atenciosos, a telefonista fantástica. pretendemos eu e meu marido retornar a está cidade linda.
starstarstarstarstar Katia Suminski
Muito bom!!!
starstarstarstarstar Maria Neide
Muito longe do centro histórico. Atendimento muito ruim que depende muito da pessoa que te atende.Sempre querem te oferecer taxi pois ganham comissão para isso. Internet cara sendo que tem uma loja da ETECSAa 400 metro dali. Pontos bons: Um lugar elegante no pssado hoje decadente e bom café da manhã.
starstar Antonio Saraiva
Todo maravilloso, el personal fenomenal. Me he sentido como en casa. Lo recomiendo.
starstarstarstarstar Eusebio Perez Barea
Boa relação preço /qualidade. Bom atendimento e boas instalações
starstarstarstar José Cândido
Friendly staff, amazing food at the restaurant around the corner, clean and spacious rooms.
starstarstarstar S. Rouwkema
Excelente hotel, excelente comida, excelente atención. Está un poco retirado de la vieja Habana.
starstarstarstarstar E.e. Delman
Hace 3 años Drive ahí y me pareció muy muy bueno. Comida rica, gente muy amable, habitaciones y baño completos, aseados siempre, restaurantes amplios, bien atendidos. Tiene una piscina espectacular con un tobogán para los niños. Iría encantada de nuevo ahí mismo. Muy recomendable
starstarstarstar Sara Espejo
Muy buena atención de parte de todo el personal del hotel, se comportaron muy bien y nos atendieron como se debe. El gerente luis del hotel nos ayudo mucho cuando nos quedamos varados en el hotel ya que la embajada argentina no se hizo cargo del grupo de nosotros, además en este hotel hay variedad de comida y es todo muy rico, las habitaciones son un lujo y el personal de seguridad muy atento a todo. Laura(de relaciones publicas) fue muy generosa. Hotel recomendado al 100% y sin dudas muy lindo hotel y buena ubicación.
starstarstarstarstar Nico Espinoza
Amplias habitaciones, cómodas y luminosas, desayuno continental variado y con rápido acceso a supermercados y el bus de turismo para moverse hacia el centro de la ciudad
starstarstarstarstar Camilo Perez
Stunning, Stunning, Stunning for relaxation is a must private beach,live shows nightly which engage the audience. Lots of choice for food, it is a very, very breathtaking you will not want to leave.
starstarstarstarstar Shirley King-Vaughan
No hot water but that is certainly due to power outages and energy savings that the country has to do because of the US sanctions. Hotel was nearly empty.If half board is not included in your package I strongly advise that you do not pay 25$ for the buffet. Choice was very poor, the quality of the salads was appalling ( avocado was oxidized brown)I had a prepaid voucher for my whole stay but it had been cancelled (the online travel agent went into bankruptcy) so they gave me another room and I had to pay again and this time the hotel charged me the full price. No negotiations werepossible eventhough I paid twice. No commercial discount was offered on the contrary they even made me pay for breakfast which I did not take.Rooms are huge, swimming pool is very nice but you have to realize that the hotel is several kilometers away from Old Havana with nothing in the neighbourhood to go out at night. Taxi will cost you a minimum of 15 $ or even 20$ to get to the city lively center
starstar Famille Rouquie
Me parece un buen hotel. El desayuno es magnífico. En general, a pesar de estar un poco lejos del centro lo recomiendo. En esta ocasión lo visitamos con un grupo de clientes, y no tenemos queja alguna.
starstarstarstar Elian Siles
Good service. Decent accommodations. The buffet was great. Pool area is well maintained
starstarstarstar GC M
Choice of cold showers or just darn chilly. Only thing chillier is the staff. Service and food were terrible. We're no strangers to Cuba and it was a new low.
star Ron
Heavy smell at the 5th floor..
Starts from 1st floor..
Always food smell at every floor.
At swimming pool, no towels, you have to get it from the reception..we were at the 5th floor, which means that we should have brought it from our room..we didn't ..so the result was waiting the maid to bring towels for more than 40 minutes..we even ordered a pizza and had it before the towels.
The restaurant staff works noisy, food choices average, staff doesn't look happy, barely smiles..
Pool toilet : no toilet paper, no towels no amenities nothing.
Restaurant toilet, 3 wash basins, one out of order, one water flows bad condition.
4 lifts but only 2 at service..
Generally staff is friendly, average, no more..
Breakfast ok but dinner, low standards for this hotels price.
star Lamia YORTCU
We spent three nights on our round trip here and it was okay.
For Cuban standards this might be a good hotel, to me it wasn't very relaxing.
Yes, bugs are common but I still don't like them in my room and couldn't sleep well. The 2nd floor was worse than the 4th so try to book a room on the top floors.
The staff at the buffet and the reception was nice, the lady at the money exchange seemed to hate her job and people in general.
4 CUC for a bottle of water is way too much, try to buy some before coming here.
The breakfast buffet was good, not really my taste but a lot of different dishes and options to have meat etc. freshly prepared.
The hotel is quite far from the center so one shouldn't stay here without a car (especially since the cab prices according to our guide are a joke and way too expensive).
starstarstar Zara N
Nice place to stay very Cuba-style restraunt is very good. Nice pool inside
starstarstarstar Akim
Hotel amplio, algo alejado pero hay taxis de acercamiento en todo momento, hay unos pequeños naranjos abiertos ideales para ir viendo la ciudad mientras se va al centro, algo descuidado el hotel pero igual que todos en cuba, se compensa con la buena atención .
starstarstarstar Eduardo Vegas
Este hotel podría ser de 5 estrellas, si se invirtiera más capital en sus instalaciones,capacitación de personal, y mejor calidad en el servicio, pues está muy bien ubicado, muy privado fuera de la multitud, la atención del personal es aceptable, mi estadía fue muy agradable esta semana #29 del mes de julio 2018. Viva MEXICO!
starstarstarstar Omar J.
Nice hotel, rich food selection, polite service, ideal location, moderate prices. Recommended.
starstarstarstar Attila Szilágyi
The service was great, but also would be good to remark the beauty of its installations. It has very good spaces for meetings and conferences, so you can come with a big group to La Havana to hold your business there.
starstarstarstar Katherine Subiaut
Nice hotel. Lobby was very beautiful. Front desk and wait staff was quite pleasant. Pool area was very nice and the food was good in the buffet. The downsides is that this hotel is a 20 CUC cab ride from old Havana. Quite expensive to go back and forth from the main city. Overall a nice hotel. Rooms were very clean.
starstarstar Joel KJ
Do not expect even water in your mini bar, because you need to request it to be filled. However, when you check in at night...it could not be filled as it is outside of the working hours. You need to go to the bar. There is no list with the numbers in the room, neither the reception's number, so you are already in the lobby anyways. Do not expect much of the rooms neither the food. The location however is good
starstar Binca Gotzeva
One of the better properties in Miramar. Great location. The lobby tricks you into thinking the rest of the property looks as lux! Wide breakfast options. Very very dirty rooms.
starstarstar Bri Adams
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