Excellent experience. They help me with everything I asked for
starstarstarstarstar Jessica Gómez
Its a great hotel they receptionist are very friendly.
starstarstarstarstar Mathilde Jeudi
Beautifully designed with amazing service!
starstarstarstarstar Philip Cham
I waited to stay at this new property in hopes they would work out the kinks. Putting the pandemic aside, there are real issues with this hotel.
Getting into the hotel is confusing. The uber dropped me off in the back of the hotel and I had to walk around to Broadway but that entrance is a coffee shop. I eventually found it on Walker Street. When you walk in, there is a staircase leading up and a staircase leading down. There is someone at the desk when you go up the stairs but you learn later the real front desk is downstairs. It's not polished and looks weird. I was told its temporary. Still not sure if what you would do if you have a lot of bags, in a wheelchair or just need extra help. There is no lift to get you up if you need.
For a new hotel, there are excessive chips, dents, scuffs in the walls. There are paint stains, broken locks on guest rooms and in the hallway. For a newish hotel, it looks like it needs a full makeover already. Talking to the one staff member, the property is still under construction with areas that are still being "figured out" such as the roof, restaurant and bar yet the hotel has been open for a year. (super strange)
The rooms are super small. In NYC you expect a small room but these were not designed right. For example, there was a sconce on the wall that is actually covered by the TV! It's like they scrambled to get the rooms open before they were ready. The mattress was comfy but you have to climb into the bed like a 5 year old. There is literally no space to walk around the bed. The sheets are wrinkled and if I had to guess, its because there is no way to make the bed without standing on them! Yes, its that small with the mattress sandwiched in across 3 walls. Why put a king bed in a room this small?!
There were paint stains on the floor, scuff marks all over the room and the desk/chair in the room is completely unnecessary. It just takes up much needed space. No space to store anything!!!!
The service was okay. I am giving them a break because of the current issues in the city. There is no one around and if I was a woman, I would not feel safe.
Overall the hotel was clean and in the days of the pandemic, this is not acceptable.
Would not return and women beware! The hotel is technically in Chinatown (NOT TRIBECA) just off Canal Street. Canal Street is a seedy, dirty and dangerous area at night with a lot of homeless, drug users and crime.
star News atEleven
I would avoid if you want a no-worries stay (especially for business).
Pros: Staff are generally kind.
Cons: Lack of seriousness regarding issues raised by customers. Reported a heating issue on day 1 of my stay, where the air conditioning was not working and the window did not full close. Reminded the staff every day for the next 4 days about the issue, and 8 days later, the problem has still not been looked into. Yes, that meant staying in a room where -6°C freezing winter air was coming through.
One staff member was kind enough to install a “temporary” electric heater (thank you again!) on day 5 which ended up being used for the whole stay since no one bothered to fix the window and heating.
Also, spent 3 days asking for the safe to be unlocked so I could use it, but eventually gave up.
star Ramzi Karam
English
Spanish
Portuguese
French
Armenian
Italian
