SCAM, they have different rooms than images listed on booking.com
star Matous Bocek
SCAM, they have different rooms than images listed on booking.com
star Matous Bocek
Um excelente hotel boutique em uma excelente localização, a poucos minutos a pé da Piazza Navona. O quarto era muito confortável e perfeito para a nossa estadia de 4 noites em Roma. O hotel não possui cozinha, mas forneceu uma lista de cafés e restaurantes locais para o café da manhã e jantar. Isso funcionou muito bem e desfrutamos de ótimas Cucina Romana a uma curta distância do hotel. A equipe foi extremamente amistosa e atenciosa, principalmente Alexandra, que foi uma ótima fonte de informações e Valério, que fez reservas em restaurantes para nós. Recomendamos vivamente o Boutique Relais Barozzi.
starstarstarstarstar Michael Sharkey
Un excelente hotel boutique en una excelente ubicación, a pocos minutos a pie de la Piazza Navona. La habitación era muy cómoda y perfecta para nuestra estancia de 4 noches en Roma. El hotel no tiene cocina, pero proporcionó una lista de cafeterías y restaurantes locales para el desayuno y la cena. Esto funcionó muy bien y disfrutamos de una excelente Cucina Romana a poca distancia del hotel. El personal fue extremadamente amable y servicial, especialmente Alexandra, que fue una gran fuente de información y Valerio, que hizo reservas en restaurantes para nosotros. Recomendamos encarecidamente Boutique Relais Barozzi.
starstarstarstarstar Michael Sharkey
An excellent boutique hotel in a great location, just a few minutes walk from Piazza Navona. The room was very comfortable and perfect for our 4 night stay in Rome. The hotel does not have a kitchen but provided a list of local cafés and restaurants for breakfast and dinner. This worked out really well and we enjoyed some great Cucina Romana all within easy walking distance of the hotel. The staff were extremely friendly and helpful, particularly Alexandra who was a great source of information and Valerio who made restaurant bookings for us. We would highly recommend Boutique Relais Barozzi.
starstarstarstarstar Michael Sharkey
The good:
The hotel was very clean, very tidy and beautiful. Both the rooms and the hallways were designed very beautifully and gave a very cozy vibe. The staff was very friendly.
The BAD! Important to know (since we weren't informed that in advance):
1. The hotel has no luggage keeping room even though they state they do. We left our luggage there to find out they usually leave them in the guest/waiting room near the counter, BUT, when there is no one at the desk (for hours on weekends) that room is locked and the luggages are left unattended in the hallway near the entrance for anyone to do whatever he wants. They did not mention that this would happen as a part of their "safekeeping". We were very lucky that nothing happened and nothing was stolen since we left our valuables in there. MAKE SURE YOU KNOW THIS BEFORE COUNTING ON THEIR SERVICE.
2.The heating from the radiators works only in soecific hours. This means that if you come to the room in between or after these hours , the rooms will be freezing until you open a second air conditioner to heat it up.
To whomever actually get to this part of my review, from here on out is my response to the response from the owner:
1. Dear owner, as i hope you know, attending to costumers reviews reflects on your service. This answer, as you will see from my following points, is a disgrace that does no less than embarrasses your establishment and will drive future clients away from it.
To summarize, there was so much more that you could do. But instead of actually paying attention to what I've written, you chose to strike back. Even though you were focusing on my latter problem whilst accusing me of being a "complainer", from its length, it is obvious that the prior was the issue. And your simple disregard of the gravity of said issue is the problem. Very poor choice, hope future costumers will read this before choosing this establishment.
2. Regarding your security cameras, as they are a post-thief method for finding the culprit, they have zero effect on stopping someone from thieving right away, hence, you just left our luggage outside. If anyone would've taken anything that we consider valuable from our luggage, it would've meant for us to miss our flight in order to find it through the police, which is irresponsible.Moreover, since we stayed in your establishment up until this morning, you could've done what is required from a service giver and contact us and let us decide what to do with our luggage. We could've simply came and move them to someplace safer, as you proposed in your response. BUT, we had no reason to do it beforehand since you never mentioned that there is a case in which our luggage will be left unattended. Being "fresh" in the field is a mere excuse for irresponsibility.
3. There are two very important shortcomings in your second response. First, you do not take into consideration whoever that does check-in gets a freezing room to start with. Second, It is very bad for the environment to run 2 heating sources at the same time in the overlapping hours not to mention the head-ache effect hot air-conditioners have in smaller spaces.Furthermore, as repeating visitor in Rome, your establishment is obviously not the first we've been in. We know for a fact others keep the heat on during winter for 12h a day. especially during evening time and night time. Since it's colder.
starstar Harel Kotler
SomosMiguel y Maria de Valencia, personal muy atento y simpatico, las instalaciones muy acogedoras y limpias.Un saludo
starstarstarstarstar Cobra 131
Beautiful late medieval building located in one of the most beautiful streets of Rome, Via dei Coronari. Its position is perfect if you want to wander around the old historical centre of the city.
The staff is very friendly and well prepared. I have to personally thank Alexandra for all the help she gave us during our stay. The rooms, very comfortable. The cleaning, spotless.
We will surely return the next time we'll be at Rome.
starstarstarstarstar Walter Perez
rubbish, overpriced and poor customer service.
stayed for 2 nights
wrote to the hotel offering constructive feedback and they didn't even bother to respond.
worst boutique hotel i have stayed at
don't bother
starstar Tom Schreiber
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