Bom e bonito.
starstarstarstar Sérgio Estefan
Lugar incrível!!!
starstarstarstar Marcos Ximenes
Ótima localização. Excelente atendimento. Muito confortável.
starstarstarstarstar Ana Maia
Hotel perfeito para executivos, ou mesmo para família tuso muito perto, restaurantes, supermercado, praça Green market, e até da pra apreciar a beleza do estádio de Cape Town...
starstarstarstarstar Daniel Andrade
Belo hotel bem localizado
starstarstarstar Alisson Minozzo
Lindo lugar , bem conversando , funcionários atenciosos , estacionamento um pouco inseguro pois entramos sem cadastro algum , bela vista da cidade , perto do Waterfront e do estádio de futebol ..na verdade é do atravessar a rua , nossa anfitriã muito querida se esforçou ao máximo para nós deixar a vontade o aluguel foi via Airbnb
starstarstarstar Claudio Gomes
Excelente atendimento, lugar organizado e limpo. Comida de primeira qualidade, tudo muito bem preparado e elaborado. Estão todos de parabéns!
starstarstarstarstar Terence Plentz
Apartamento perfeito.Limpo e confortável. Chapson tks
starstarstarstarstar Rafael Souza
Hi there. I am writing about a recent experience I had at the Casuarina spa at the Cape Royal hotel on the 15th of November 2022. I have not yet had a chance to write this email until now but believe that it needs to be brought to the attention of the spa's management team, as well as the hotels. I bought the Moonlight couples package for my husband's birthday and was horrified at the conditions of the facilities in terms of cleanliness. When we got into the initial room where treatments were supposed to be done in, my husband noticed that there were cockroaches crawling in the bath. We alerted the therapist and she just picked them up with toilet paper and moved us to another room. Secondly, while we were getting our treatments, there was constant noise as there were renovations being done at the hotel. What was supposed to be a relaxing 3 hours was not very relaxing at all with all the intermittent banging and drilling. Third thing, when it came to the 30 min hydro tub experience, the water was so boiling hot that we took almost 20 mins out of the 30min slot to try and cool the water down. The therapist did not ask if the temperature was to our satisfaction nor did she explain how to let water out in order to add cold water. We had to get into the very hot water limb by limb and my husband actually nearly fainted when we got out not even 10 mins later as the water was just way too hot. What I expected to be a lovely experience for a special occasion left a really bad taste in my mouth and I really would not recommend this spa to anyone. I actually feel like, because I had bought a wikideals voucher, that I was not treated the way a full-paying patron would have been treated, had they paid R4000 for this package, and if I had paid R4000 for this package, I would have demanded my money back. Please ensure that you put measures in place to avoid this from happening to other patrons of your spa.Regards Tarren-Lee Mackay Hola. Estoy escribiendo sobre una experiencia reciente que tuve en el spa Casuarina en el hotel Cape Royal el 15 de noviembre de 2022. Todavía no he tenido la oportunidad de escribir este correo electrónico hasta ahora, pero creo que debe llamar la atención de el equipo directivo del balneario, así como los hoteles. Compré el paquete de parejas Moonlight para el cumpleaños de mi esposo y quedé horrorizado con las condiciones de las instalaciones en cuanto a limpieza. Cuando llegamos a la sala inicial donde se suponía que debían realizarse los tratamientos, mi esposo notó que había cucarachas arrastrándose en el baño. Alertamos a la terapeuta y ella simplemente los recogió con papel higiénico y nos trasladó a otra habitación. En segundo lugar, mientras recibíamos nuestros tratamientos, había un ruido constante debido a que se estaban realizando renovaciones en el hotel. Lo que se suponía que iba a ser 3 horas relajantes no fue nada relajante con todos los golpes y perforaciones intermitentes. En tercer lugar, cuando se trataba de la experiencia de la bañera de hidromasaje de 30 minutos, el agua estaba tan hirviendo que tomamos casi 20 minutos de la ranura de 30 minutos para tratar de enfriar el agua. La terapeuta no preguntó si la temperatura era de nuestro agrado ni explicó cómo dejar salir el agua para agregar agua fría. Tuvimos que meternos en el agua muy caliente miembro por miembro y mi esposo casi se desmaya cuando salimos ni siquiera 10 minutos después porque el agua estaba demasiado caliente. Lo que esperaba que fuera una experiencia encantadora para una ocasión especial me dejó muy mal sabor de boca y realmente no recomendaría este spa a nadie. De hecho, siento que, debido a que compré un cupón de wikideals, no me trataron de la forma en que lo habrían tratado a un mecenas que paga todo, si hubiera pagado R4000 por este paquete, y si yo hubiera pagado R4000 por este paquete, lo haría. han exigido mi dinero de vuelta. Asegúrese de tomar medidas para evitar que esto le suceda a otros usuarios de su spa.Saludos Tarren Lee Mackay
star Tarren Petersen
Hi there.
I am writing about a recent experience I had at the Casuarina spa at the Cape Royal hotel on the 15th of November 2022. I have not yet had a chance to write this email until now but believe that it needs to be brought to the attention of the spa's management team, as well as the hotels. I bought the Moonlight couples package for my husband's birthday and was horrified at the conditions of the facilities in terms of cleanliness. When we got into the initial room where treatments were supposed to be done in, my husband noticed that there were cockroaches crawling in the bath. We alerted the therapist and she just picked them up with toilet paper and moved us to another room.
Secondly, while we were getting our treatments, there was constant noise as there were renovations being done at the hotel.
What was supposed to be a relaxing 3 hours was not very relaxing at all with all the intermittent banging and drilling.
Third thing, when it came to the 30 min hydro tub experience, the water was so boiling hot that we took almost 20 mins out of the 30min slot to try and cool the water down. The therapist did not ask if the temperature was to our satisfaction nor did she explain how to let water out in order to add cold water. We had to get into the very hot water limb by limb and my husband actually nearly fainted when we got out not even 10 mins later as the water was just way too hot.
What I expected to be a lovely experience for a special occasion left a really bad taste in my mouth and I really would not recommend this spa to anyone. I actually feel like, because I had bought a wikideals voucher, that I was not treated the way a full-paying patron would have been treated, had they paid R4000 for this package, and if I had paid R4000 for this package, I would have demanded my money back.
Please ensure that you put measures in place to avoid this from happening to other patrons of your spa.
Regards
Tarren-Lee Mackay
star Tarren Petersen
This hotel/spa doesn't answer their phones. Not sure if they are "not in the mood" to work, but I've been struggling for 4 days now to get hold of them. This is suppose to be 5 star hotel but you don't get any service.
star Deon Ensink
Went for ĺunch at Cape Royal..was disappointed...the chefs platter...taco was mediocre...no sour cream, no cheese..only steak and lettuce..not even Mayo, no garlic ciabatta...got 1 slice of a French loaf with garlic butter...really lacked color and flavour, the steak bun was good...also ordered the waffle..I mean where on earth did they get that waffle??..felt like I was eating tasteless piece of sponge that you use to fill a mattress.. really bad...chocolate fondant was good...def areas of improvement required
starstar Firdause Abrahams
The Cape Royal Luxury suites hosted a Mother's day breakfast for 60 beautiful ladies yesterday. The managers of the Cape Royale were waiting outside as the ladies arrived to welcome them. The feedback from the ladies were that the breakfast was amaaaazing and the staff that served them were phenomenal. Thank YOU Cape Royal Luxury suites for a job well done and providing top class service! Well done and thank you sooo much!
starstarstarstarstar Chantel Daniels
Young adult kids bought a deal here with Wikideals and were so disappointed at what they thought would be a beautiful meal experience. Half of the advertised meal was unavailable. Rest of the food quality very, very poor. Ambience even worse. What is this establishment even trying to do? Hope tourists to Cape Town don’t waste time here when there are so many exceptional restaurants and hotels.
star Gillian Rightford
Honestly I am not rating the hotel itself, but the CASUARINA WELLNESS Centre that is inside of the hotel and associates itself with the hotel on Wikideals is gawd AWFUL and DISGUSTING!!!!!You ought to check it out and remove yourself from all associations with that enterprise.One is more prone to getting food poisoning from their food at their so called restaurant. Also the massage parlour is horrendous.NOT A NICE EXPERIENCE AT ALL.From the massage parlour to the restaurant, it was an absolute awful experience.The restaurant looks like a small dancing room they converted into a dining space by just adding chairs and tables. Not that the interior bothered me that much, but the food? DISGUSTING!My salad tasted like it was drowned in oil. The wings was burnt to a point where all you tasted was the burn. The calamari was just awful. And to top it off, we waited a whole 2.5 hours for our mains before deciding to get up and leave. To be honest, why we even stayed that long is beyond me. Should have gotten up the moment it took them 30min to bring me my drink, and 1.5 hours to bring me my starter.When we got up and left before receiving our mains, the couple behind us whispered, they already paid for it might as well wait. LOL!! You might have time to waste sweety but I DONT. I’d rather lose my money than lose my time being stuck in a place that is horrendous.I would not recommend anyone to this Casuarina wellness centre. The service is disgusting along with the food.
star Tamrin Lee Rhyneveldt
Visited the Spa. Staff not very welcoming at reception. The therapists were not that bad, massage was great. The room was a bit cold. There was only one gown even though we were a couple. Definitely won't be coming back!
starstar Heidy Herman
Such places should just shut down! I’m so disappointed with the service. Unprofessional people all of them they’re just the same, cold energy, cheeky just ignorant human being, the place is stuffy not smelling pleasant at all. Funny enough I called when I was doing the booking and asked if the spa has upgraded or improved with the service and everythingbecause the reviews are just looking bad and the lady I was talking to confidently said there’s nothing wrong with our spa people are just exaggerating🤔. They’re so ignorant a lot of people have been complaining but I guess the management is ignorant too. Never again! I would not advise anyone to come there because they’re just gonna be wasting with their money.
star Mpo Rozani
El apartamento está totalmente equipado pero recuerdo haber contratado con desayuno y me dicen que no tienen. La pileta tampoco está habilitada y hace mucho calor. La ubicación es lo mejor.
starstar Martin Vera Figueroa
Buen sitio donde alojarse, muy limpio y habitaciones muy grandes.
starstarstarstar Pablo Sanchez
Robaron dinero de mí hija exactamente 1400 dólares que había dejado escondidos en un cajón de la ropa y el hotel no hizo nada Se hizo la denuncia policial y todavía estamos esperando novedades
star Oscar Basilio
No puedo comprar con otros hoteles de Ciudad del Cabo o Sudáfrica pero para ser 5 estrellas está un poco justo.
starstarstarstar Álvaro Morán
Está bastante bien.... aunque el gimnasio debería ser un poco mejor
starstarstarstarstar Pedro
La HISTORIA del..... CAPE ROYALLuxury Hotel,Sudáfrica . La AMISTAD y el buen SABORsiempre perduraen el TIEMPOGràcies marcel
starstarstarstarstar Marcelino Freixas
esté hotel es muy lujoso y la comida es buena. En total, Cape Royale Hotel es el mejor hotel de Cape Town.
starstarstarstarstar Neel Bhardwaj
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