Location Dirty
starstar Joseph
Clean None
starstarstarstarstar Jonathan
They let me in early. Then they called me to make sure everything was to my satisfaction. On the website "Free continental breakfast" was listed. After we got there, we were told there wasn't any because of Covid. Not their fault, but they should have updated their website to reflect that.
starstarstarstarstar Wendy
The location was the olny good part of this hotel The Breakfast was not a breakfast, the room had holes in the carpet, the smell was not good, I would not stay at this hotel again.
starstar Verified Hotel Guest
Location was next to a great shopping center/area. Cleanliness was an issue. Stains all over the popcorn-like ceiling. Actually killed 2 cochroaches on our 4 day stay.
starstar William
Price, great laundry room, Clean nice kitchens in rooms awesome staff
starstarstarstarstar Kelly
Having a fridge and kitchen sink is great. Hotel was not clean at all. Most things were visibly dirty and there are cockroaches in the rooms that the staff said come in through the vents. We have to clean all of our bags now in case they got in.
starstarstar Verified Hotel Guest
Location. The representative was very close to being rude and simply said that there is no assurance that I will get the utensils (which turned out false). She said the same thing to my friend at 6:00 pm and same to us at 11:00 which she still had the stuff.
starstar Sudhir
Parking was easy and hotel was located by many stores and restaurants. The breakfast was substandard and really could improve on the choices. It was more like a snack bar than breakfast. Also, there were no plates, utensils, coffee maker, etc in the kitchen. We would have had to ask for any equipment at the front desk.
starstarstarstar Verified Hotel Guest
Location. Bathtub was missing plug.
starstarstarstar Verified Hotel Guest
location is great, rooms are clean and cheapest in Burbank It always takes a LONG TIME to check in, ONLY ONE STAFF and he is S L O W also always cheap on Towels, I have to ask for more towels each time, like they hate giving more than 2 towels
starstarstar Edward
Location Fake breakfast.
starstar S
In the middle of the night, we where woken up by BED BUGGS! biting us and crowing all over us. The worst hotel experience EVER, just horrible!
star Teresa
Location Room had a distinct smoke smell
starstarstar Verified Hotel Guest
It was a good location for Universal Studios and was a great room for the price. I was disappointed for the breakfast and there was nothing special about the room, but it was inexpensive so I can't complain.
starstarstarstar Verified Hotel Guest
The bath tub did not work, And when I asked about it the employee didn't speak enough English to understand what I was talking about so he "fixed" my problem by giving me wash cloths.The air conditioning made an awful loud squeaking noise all night.
star Verified Hotel Guest
The staff! They were very helpful and kind. No
starstarstarstarstar Verified Hotel Guest
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