I enjoyed a very peaceful and pleasant stay. The place is rustic but thats part of the charm. Had no problem with noise from neighbors at all. The bed was comfortable and surrounding nature was easy on the soul.
starstarstarstarstar Eye Spy
We stayed in room 2. Our stay here was miserable. Nasty mold in the bathroom. The mattress was filthy. The TV did not work. The ceiling right above the broken TV was sagging from a leaking roof. The room was missing a door knob! This room is connected to the office- we could hear this guy walking around the office. We should have slept in our truck. We didn’t get any sleep anyway. Run don’t walk from this place.
star JayJay
Photos looked nice but got here to find the room hadn’t been swept and in the middle of renovations in the bathroom since all the racks were missing. Wanted to cancel but couldn’t due to their policy of three day notice. I said it wasn’t advertising what we walked into since it wasn’t even clean. Feel totally ripped off.
star Marianne Young
This charming motel is clean and friendly. The gardens are immaculately tended and a great place to hang out and rest. The rooms have a lot of character with wooden walls: some of the fittings are a bit dated but in our view this just added to the vintage feel. We recommend this motel to visitors who value authenticity and it makes the perfect springboard for a visit to the North Rim.
starstarstarstarstar Tom Hopes
Checked in fairly easy and went to take a shower noticed that the shower was not clean there was dirt and hairs went and told the guy about it he came looked and took the hairs out and was going to call it good I told him I’d like it actually cleaned and if people where busy I’d be happy to do it myself if they had the cleaning supplies he then told me there was soap and towels in the room to clean with, I told him that wasn’t going to work and I wanted something to actually get it clean after some back and forth he offered to refund the room I of course took the refund and he stated he had to walk through to see about charging cleaning fees, I joined him actually ended up “helping” him find a more dirty areas that where looked over no surprise there where quite a few. The overall state of the buildings and grounds where fine and the only reason there’s 2 stars instead of 1 but as far as customer service and cleanliness goes definitely needs improvement, on the cleanliness part from what I understand the cleaning lady working this day was apparently new and this was her first day however they should have had someone either checking cleanliness or working with her
Edit/Update: Friends decided to stay at the place asked them to follow up on my refund was told that I was not going to be getting my refund because it was canceled last minute. Usually I would understand this however the guy running the place is the one who offered to cancel the room and refund me I was told I’d be refunded so how they can change there kind like that in a day is beyond me
star Timothy Kowalski
Spanish
English
Portuguese
French
Armenian
Italian
