Had my daughter and 3 friends stay in a room and myself in another room for a birthday sleepover getaway. The experience was very good for the most but eventually discovered that my bed's comforter had an unwashed urine stain on it from a prior guest. Sheets were clean but the comforter was not.
Reported it to the front desk who "noted it in writing" and that was it. The employee did not apologize for the experience or anything like that. When my receipt indicated the full price was still charged I politely commented that I think i probably should be credited in some fashion for that room. The employee indicated again that he "noted the concern in writing" but that the General Manager was not present and thus any sort of credit or refund was impossible.
Bottom line, basic customer service was lacking.
starstar Rob Lane
Front desk staff were friendly and helpful. Rooms spacious. Wish it would have been a little cleaner. The bathroom floor looked like it hadn't been cleaned, especially in the corners. There were a few dubious black hairs in the tub, and the sweeper must not have been able to get up against the beds or something. A bit disappointing.
starstarstar Grace Giesbrecht
Stopped in on our way back home to CO! Nice clean hotel close to shopping and food! Our suite was very large and accommodating. Considering the pandemic, kids were ecstatic to find out that the pool was open, as it was the only one of the 4 hotels we stayed at during our travels. Staff was nice. Would definitely stay again if we were in town!
starstarstarstarstar Wendy Molina
Great hotel! Very clean and the staff is helpful and courteous. Will be back to stay again - it’s in a great location with lots to do around the hotel - shopping, eating and more!
starstarstarstarstar Jason Krajewski
Incredibly hospitable staff
The king mini suite we stayed in was beautiful.
The bed was a bit too firm for our preference but the rest of the room itself was good. The bathroom was a bit tight and there was no tub (just a shower).
The peephole had a privacy blur which is nice.
A big plus, the bedside lamps each have an outlet and a USB port for ease of access.
2 large tv's (one near the bed and one near the couch) allowed for multiple entertainment options. The downside is their only about 12 feet apart (no wall in between).
With a fully functional refrigerator, microwave, coffee maker (with coffee), hair dryer (black bag in bathroom), and a working thermostat... this is one I would likely stay at again.
starstarstarstar Jenepher Lane
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