Quiet, scenic location with a view of the lighthouse. Room with terrace was small but terrace was quite large. Refined room decoration. Absolutely superb restaurant. But there are multiple issues with the bathroom. The shower floor is made of slippery metal. Water pressure is low. The sink is extremely shallow making it impossible to rinse undies, etc. out in the sink. The separate enclosed toilet area has no ventilation and is very tight. If you are tall, you will have to prop the door open. Bottom line: go fo a very short stay or for a superb dinner
starstarstarstar Amy R
The room was large ,shower, bed very good ,the hotel pool is ample to swim .The hotel is atop the hill so bare in mind you’ll have to walk back up it when you go to the beach or into town which can be tiring . I had my best sleep in this hotel on my stay in biarritz . I didn’t use the spa but it looks like a massage parlour only and facial things . Otherwise very comfy . I do feel as the hotel is just about 4/5 star ,service is probably 3/4 I expect to be spoilt at this level some complimentary treats wouldn’t go amiss and it beggars belief you have to pay for water in hotels these days . Shame on all of you …..
starstarstar mike vernon
This should be titled "it was the best of times, and the worst of times". The entry is impressive, check-in were lovely and the entrance photo worthy. 5 stars for the male mixologist at the bar with a connoisseur knowledge of gins that is very, very impressive.. ditto 5 stars for Eric at Concierge who is the epitome of excellence in customer service where no request is too small...but..I have never written a bad review about a hotel based on its restaurant but I am now because it destroyed our (by then) high expectations. After a 30 minute wait to order (really? Only one person can take the orders?) to a school cafeteria decor (the rooms themselves are incredibly tastefully decorated), it was when the food arrived that it hits. My partner summed it up. The food - and restaurant- is pretentious without any capacity to deliver...... overcooked, over priced and pretending they are in a different league yet without the basics to do so...like customer service, not overcooking a fish or burning the mushrooms. It was simply unacceptable and, here is the problem...it pulled this hotel down to a level that we doubt we would stay again...and that, for a hotel that DOES set such high standards is NOT acceptable either. No one should wait 30 minutes...no one should be served burnt and overcooked food and no one should pay these prices for school cafeteria standards. It didn't help they screwed up the bill either...for which we had to ask two people for and again had to wait 15 minutes for on a night that was not full.
starstarstar Emma McGrath
This is a boutique hotel but not a 5 stars hotel definitely.
Unfortunately I was disappointed with the follow issues :
1. The offer a wi fi service but when I try to use it my antivirus phone inform me the network they use is dangerous and susceptible hacker attacks.
I have not received this type of message from another hotel where you can created your own password.
I had not Internet during my stay in the hotel and was a pity because was my birthday and my family couldn't call me because without Internet service. I don't know neither why orange Internet doesn't work but indeed I count on the free Internet service hotel.
Same problem for my check in fly ticketI need to do it by the concierge counter because they have not a business center for the customers .
2. The aircom and the telephone doesn't work in my room I need to call to the concierge from the balcony just after I took a shower and that was very uncomfortable and I need to change my room.
3. The piscine doesn't available to enjoy the panoramic views even if it is close. In other hotels they offer you heating and covers at the terrace and piscine in order you can enjoy the view and both of them are in perfect condition all the year .
4. There is not a proper restaurant in the hotel the restaurant is proper for breakfast maybe lunch but indeed not for a dinner.
Usually a 5 stars hotel have more than one restaurant according the menu offer for the customers.
5. The hotel is at the top of one Hill and the don't offer a bus service to down or up.
After I discovered that the city offer a mini bus service from the centre to the hotel but they didn’t inform me about it. The best will be a bus service from the hotel.
Definitely a nice boutique hotel 4 stars but not five many service they don't offer at the customers even I read here in one of their flyers about the history hotel, that in the recent past they was a 4 start hotel with golf camp in my opinion continue to be.
starstarstar sol sol
Was not happy. Booked a room way ahead of time with the corporate rate which was not cheap to start with. Got a very small room on the first floor overlooking the parking lot. The smell of cigarette smoke overwhelmed me as I walked in. It was a handicapped accessible room with the huge shower with just 2 half glass enclosures and no curtain so as soon as open the water, entire bathroom floor was wet. Towels were thin, warned and washed out with grayish tone and did not smell fresh. Right away we asked to change the room and was offered ocean view of rooms at double the price. We refused of course, went online looked around and rented a villa, for less than the cost of this hotel room. Very happy it happened, otherwise we would not have found this villa.
The hotel decor is beautiful, too bad they are charging outrageous prices for the lobby decor and not the comfort of the rooms. The staff at the reception is very nice!
star E G
A beautiful hotel right by the rolling ocean. You pay a bit more for an ocean view from your room (as opposed to the carpark which we had) but worth considering. Love it.
starstarstarstarstar Anton Bearsley
Visited for a drink. Great Art Deco feel to the establishment. Nice bar with good service. Well worth the visit.
starstarstarstar Peter Rowan
Superb! Great room with ocean view. Staff were really friendly and helpful. Breakfast was lovely with a great selection, and gluten free options too (and sheep's milk yogurt and cheese - great for me). Free bottled water in room and chocolates every evening. Only downside was the bar prices so we went to the cafe at the lighthouse for cocktails.
starstarstarstarstar Brenda Tubby
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