Atendimento 10,café da manhã 10 e limpeza de quarto 0. Avia muita poeira nos móveis e é rodapé e contos da cama parecia q não aspirava a anos. Minha filha de 5 anos é alérgica. Passei uma Mau noite desentupindo o nariz dela. Mais do resto não tenho do que reclamar. Obrigada pelo atendimento.
starstarstar Daiane Nunes Santana
É um hotel de quatro estrelas organizado e limpo. Os quartos têm uma decoração agradável. O café da manhã é bom e os atendentes são simpáticos. Ao meu ver, tem um preço justo para os valores da Grã-bretanha. Fica a 19 min de caminhada do castelo de Edimburgo e a 18 min de Dean Village. Gostamos. :-)
starstarstarstarstar Vladimir Assmann
Hotel a considerar quando se deslocar a Edimburgo. Bem situado e com ótimos preços, considerando-o até barato para a qualidade apresentada. Café da manhã excelente, staff afável e bastante simpáticos. Tive uma experiência muito boa neste hotel e por isso aconselho-o.
starstarstarstarstar Fernando Pereira
Café da manhã maravilhoso!O Hotel é perfeito, bem localizado, quartos amplos e o café da manhã é divino. O que pecou foi a limpeza, não sei se é a Cultura dos países Europeus. Mas os quartos e as áreas externas precisavam de mais atençÃo com a limpeza, para ser excelente.
starstarstarstarstar Mino Schuffner
Simpático, mas sem grandes cuidados de manutenção. Uma janela avariada que não fechava, foi informada a recepção do hotel, enviaram várias equipas, sempre quando estávamos no quarto, impedindo o nosso período de descanso e nada solucionaram, nos dois dias. Sorte tivemos muito bom tempo. Não seria mais fácil terem dado outro quarto???
starstar Mário Gomes
Hotel numa zona central, a limpeza é de facto abaixo dos padrões “normais”, atenção a quem reservar quarto twin com sofá cama, não é um sofá cama. É um sofá duro, em pele e com um único lençol por cima e edredão. O pequeno almoço é caro mas tem uma boa variedade. O parque de estacionamento também é uma mais valia.
starstarstar Ana Conduto
No momento da chegada, deram-nos 2 chaves no último piso do hotel e quando chegamos ao quarto, nenhuma das chaves funcionava. Dirigimo-nos de novo à receção e deram-nos outras chaves para um quarto diferente. Nos dias que se seguiram, todos os dias nos batiam à porta, a partir das 9h até ao momento de sairmos para limparem o quarto. Uma vez, entraram no quarto enquanto ainda lá estávamos, apesar de termos o rádio ligado e a música se ouvir prefeitamente do outro lado. Uma vez, saímos às 11h do quarto e, quando voltamos à noite, estava um saco com toalhas lavadas na porta do nosso quarto - ninguém limpou o quarto nesse dia. Ficamos 7 noites, os lençóis nunca foram mudados. No último dia, uma embalagem nova de pasta de dentes desapareceu. Quanto ao wifi, funcionou bem no telemóvel mas na tv falhava constantemente. Disseram-nos que havia serviço de quartos, mas não havia uma carta ou menu no quarto para sabermos a variedade de produtos e os respetivos preços. Não havia água no quarto, apesar de haver uma chaleira, chá e café.
star Carolina Macedo
Me pareció genial el detalle del chocolate caliente en la recepción. El Hotel es precioso. 100% recomendable. El personal es encantador.
starstarstarstarstar Luiz David
Very good value. Clean pleasant room. Excellent breakfast and central location. The hotel experienced a power cut when we were there, but the staff were helpful
and overall great. Its not without fault: a bit shabby here and there, but wouldn't hesitate to go there again or to recommend it.
starstarstarstar cheryl buckley
The staff are lovely. The room however. Asked for a room with shower only was told all rooms had bath with shower. I have back issues so they put me in what they classed as accessible. This was a more shallow bath with shower. That would’ve been okay though, the handrails were dirty, there was a layer of dust on the hand wash, the toilet roll holder was falling off the wall, the towel rack was hanging off the wall. The fridge, which I used to store fresh milk and yoghurt, stank. I didn’t complain as they would’ve just put me in another accessible room, probably of the same standard. I was there for three nights and couldn’t wait to leave. I can’t fault the staff they’re really friendly and that’s the only reason why I give two stars or I would have left a one star review. Will not ever stay there again. Will never recommend this hotel.
starstar Evelyn Richardson
Hotel is fine but nothing to write home about. I've stayed here multiple times for work.
Rooms are a good size. Reasonably clean but not spotless. Shower pressure was pretty low when I had a 4th floor room, better on lower floors. Lifts are cramped and slow but difficult to find stairs you can use so takes a while to get in/out of the hotel.
Buffet breakfast is reasonable quality. Broad selection + decent coffee machine.
Efficient service, professional and unobtrusive.
Hotel lacks character but gets all the basics right so a good option if there for work
starstarstar Claire Kennedy
El peor hotel de 4 estrellas en el que he estado. Pagamos 225€ por noche y no el hotel no lo vale para nada. Las fotos que aparecen en interner cuando haces la reserva no tienen nada que ver. Demasiado photoshop. No limpian ni te hacen la habitación y lo comunicas en recepción y les da lo mismo. Habitaciones muy mal insonorizadas. En las habitaciones hace frio. Sistema de calefacción inexistente. No venden agua en todo el hotel. La cama supletoria una piedra.... recomiendo pagar un poco mas e ir a otro hotel
star Laura Manzanal
Me encantó, muy cerca del centro si te agrada caminar, si no, hay transporte público. Pub's, correo, abarrotes, todo
starstarstarstarstar Rocio Zuazua
A worse experience. I thought for the price we spent per night will find a fabulous clean space with clean rooms and excellent service! However, we checked in to a room with broken lamp! they sent us a technician to fix it while we are in the room with an infant, the technician entered with dirty shoes which means the hotel does not work on any cleanness standards that is to be followed by all staff. The electricity socket was removed by the technician yet we had to stay with 1 side lamp only which is a dropping point in the efficiency of room tools! we asked to change our room but they neglected our request and simply told us that no room available whilst there is on hotel booking sites. The walking corridors and door frames cleanness would give this hotel less than expected. A pleased guest is their last priority I think thats why they are rated as 3.9 on reviews.
star eman ibrahim
A localização era relativamente boa. O quarto estava bem equipado. Ficámos um pouco desapontados com o cheiro a pó no quarto (por causa da alcatifa) e com o pequeno-almoço que era muito básico para o hotel em questão.
starstarstarstar Vera Gonçalves
First comment - this hotel is not worth the price paid.
I appreciate you pay a premium to be in the centre of Edinburgh but at the same time you expect a certain standard with that.
On arrival we were greeted by a friendly chap who checked us in.
Our room was sub standard. Small. Sofa bed for a child, which is just terrible. Why there are no proper family rooms set up, with proper beds for children is beyond me. Daughter found the bed terrible uncomfortable. There is a desk and chair in the room which you couldn't use because the small was so limited when the sofa bed is laid out.
The on site restaurant is seriously overpriced rubbish. The food is poor quality and costs a fortune. None of the meals come with veg, so expect to pay another £5 to get that included.
Over £50 for two mains, one side and a kids meal. There's so many nearby eateries, go there instead and get a better quality meal for less money.
Breakfast was included in our price and was a decent selection. Made up for the terrible experience for the evening meal the night before.
Parking onsite is £10 a night. We made use of this instead of trying to find places to park, and due to the location of the hotel, it was within walking distance of most of the attractions within central Edinburgh.
Overall I wouldn't recommend this place.
starstar Cecelia
No limpian la habitación. He tenido que pedirlo 3 veces y después de pasar todo el día fuera, el servicio de limpieza sigue sin hacer su trabajo. Las habitaciones y espacios comunes están en mal estado, por falta de limpieza y mantenimiento.
star Maria Carreño
We didn’t have a great first impression of the hotel as we booked two rooms and after getting up at 4 am with our grown kids to travel to Edinburgh and arriving at 10 am, we were hoping one of our rooms might be ready a little earlier than the 4:00 check-in, but we were told to come back at 4. We sat in the lobby at 3:00 for an hour after being told the rooms still weren’t ready and watched several people check in and receive their keys just after 3:00, so that was frustrating.Onto the hotel. The location was quite good and the kitchen staff were very friendly. However, the hallway carpets were really dirty and gave a bad first impression when we first walked to our rooms.I thought the room itself was pretty nice, but a little tired. There was only one coffee pod and not enough towels in my humble opinion, but otherwise I thought it was cute.Honestly, if the front desk staff would have been a little more understanding about our check-in situation, I would have rated the hotel with 4 stars. Even if they couldn’t accommodate an early check-in, the one woman were very flippant about it (we made sure to ask nicely) and then checked in a bunch of people before us. We felt like we were being punished for asking and she made us wait until exactly 4:00. Anyway, it just kind of soured the experience for us.
starstarstar Wendy Peterson
Excellent and friendly staff. Whatever I needed was accommodated for me. Rooms and bathroom were clean with an amazing shower-head faucet. Good air circulation with AC in the room. Great continental breakfast with many choices (£14/person). Hotel near many attractions and bars: We were able to walk the city. There is a 24-hr convenient store open nearby as well. We paid ~$140/night for 1 full bed (these are bigger than American standard full) and one additional cot.
The only complaint I have would be the pillows were a bit hard for my liking on all the beds.
starstarstarstarstar Anya -
Room was very spacious and had excellent amenities. Bed was large and very comfy. I initially was put off due to the sheep in the bathroom but in hindsight it was quite quirky. A few maintenance issues including toilet roll holder falling off the wall and doorstop being completely unattached but did not distract from the stay. AC was a godsend and the windows kept out so much noise it was wonderful.
starstarstarstar Gillian Milne
Es un servicio "low cost" al precio de un hotel standard. No limpian la habitación si el cliente no lo pide expresamente. Pagas el 100% por adelantado. Y si algo no va bien y lo dices, te miran como si vinieras de otro planeta
starstar Pablo Huertas
El hotel tiene una ubicación aceptable a unos 20 minutos andando al centro. Tanto el desayuno como la habitación están bien. Lo que le resta mucho al hotel es el servicio de limpieza que es inexistente salvo que te tomes la molestia de reclamarlo en recepción y aún así no te la limpian. En 5 días de estancia solo nos la hicieron un día. Jamás me había pasado y menos en uno de 4 estrellas.
starstar angel Murillo
El hotel no esta mal. La habitación es confortabley el desayuno completo. Ahora bien, el gran inconvenientees que no limpian las habitaciones.Nos dijeron que había que solicitarloy es mentira. Por más que insistimos en recepción, de los 5 dias de estancia, sólo uno nos hicieron la cama y de echo el baño, ni tocarlo. Muy lamentabletratándose de un hotel de 4 estrellas . Por ello, ni volvería ni lo recomendaria
starstar Susana Rivero Villuendas
La habitación es amplia y luminosa. El baño limpio y nuevo. La cama muy cómoda. La única queja fue el ruido que hacen todas las puertas de las habitaciones al cerrar, molesta el ruido que hacen las habitaciones contiguas cada vez que se entra y se sale de ellas, así como la del pasillo. El desayuno de calidad y variado y el personal muy amable. Todo el hotel reformado.
starstarstarstarstar Javier Vijande
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