I stayed here for one night. The toilet in my room wouldn't flush and the sink stopper got stuck. I still needed to wash my hands and brush my teeth, so by the end of my stay, the sink was full of dirty water. When I brought this up at check-out, the only response I received was, Yeah, that's been happening to a lot of guests." Also, the comforter smelled like someone else's cologne. I will not stay here again.
star Stacy Broadmante
Hotel Murano used to be a gem in the middle of downtown Tacoma. 5 years ago, this hotel was immaculate and made me want to go back, so I did. The hotel no longer has valet (you have to pay extra for parking), no room service, and no robes inside the room anymore. It was dusty over the TV, the light fixture hung down in the bathroom, and a bar was broken with glass busted inside the elevator. The bar staff were friendly, the art is beautiful, and the bed was comfy. Hands down Mariot prices for a Best Western stay. So sad Hotel Murano has lost its touch!
starstarstar Jennifer Johnson
We stayed here on Friday. Hotel was nice and clean. However the power was out most of our stay we didn't get to enjoy our room. We asked for some compensation and have gotten the run around. 10/10 would not recommend
star mckenzie groves
It was good room. I lived in Tacoma all my life and my city can be a bit rough and worn. This being a 4 star hotel I figured would be a refreshing oasis within this city and I could feel it wasn't so bad. No when I entered the hotel I still felt I was in Tacoma. Immediately stepped into worn carpets to worn furnishings in the lobby. It was cool to hear my room includes access to a patron lounge which was to include snacks and beverages but we were in Tacoma where things come up missing. The lounge was empty every time I looked. My city did look good in the night lights it was a good view and a good room but was showing wear. Welcome to Tacoma.
starstarstar Mike Mack
We overnighted, and were able to secure early check-in by calling ahead to ask about availability. Staff was friendly and helpful, the room was nice, and the bed comfortable. Hotel decor features glass artwork by local artisans. The elevators are fast. We had an east-facing room on the 11th floor, so we were perfectly privy to the sunrise, which happened to be stunning Sunday morning November 20.
Just one suggestion from the perspective of a first-time guest: please put a sign(s) up in the parking area(s) directing guests to the lobby. We wound up at 2 service entrances before we finally got it right on the 3rd try.
starstarstarstar Chris Anderson
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