The hotel is really lovely and they think of very small details, like a heated bathroom mirror so it doesn't steam up and a control panel next to the bed so you don't have to get up and switch off the lights or close the curtains.
Quality is of a high standard and staff really polite. Breakfast options were plentiful. In short I was left impressed
Would definitely recommend staying again!
starstarstarstarstar Ikhlaq Hussain
We stayed in the executive riverside room, which had a great view. The staff was also very nice. However several details of the stay lead me to give it an average rating:
1. The temperature control in the room is way off. We kept putting the temp down to 16 everyday. Yet, everyday, the room would be way too hot and definitely not at 16. We woke up every night to open the window and cool the room, which barely worked since the window didnt say open. This of course led to pretty bad sleep.
2. There was a door connecting to the next room which was closed off. However, it was not sound proofed. So we basically heard our neighbours every time they had a conversation or laughed or used the phone or played music. It was annoying to say the least.
3. Room service could have been better. Used coffee cups were forgotten about.
At this price point, the room and service should have been better.
starstarstar Shalee
Went for Afternoon Tea with 5 Very Good Friends. TO Celebrate Katie's Birthday. We opted for the Champgne with was very Nice. Loved It. Food was excellent. Tried some different flavour teas which also was very nice. The staff were very attentive. Even taken group photo's which makes it that much more special and memorable. 5 stars all round. The location was also very stunning for the views over The River Thames. Highly Recommend. Will visit again. ⭐⭐⭐⭐⭐
starstarstarstarstar Julianne Baker-Haines
It was a nice experience staying there and enjoying the nearest view of the river and the London eye is just about 1.5km away from the place but we could go by walk while watching London River views.
Recieving and assistance,Room service is good, cleaning good, but rooms are completely closed no options to ventilation and Sally in my room AC was broken only the hot hair comes out and it was very hot. Could have been revised before offering the room.
However it was not fix a work around was done. But the other things were good. But in my opinion it's bit expensive based on its maintenance.
starstarstarstar Narender Dhomla
Best breakfast fantastic views concierge excellent hailing cabs no problem.. suite quiet and comfortable...clean and well stocked with local grocery store literally 2 minutes on foot next to hotel. Check in busy. Walking distance to many of London's top historic sites, Art Galleries as well as London Eye! Highly recommend.
starstarstarstarstar Janis Paynter
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