The only 2 stars are for the front desk employee on 4/3 at around 1-2pm with the slicked back hair, 40s in age sweet lady, so accommodating and welcoming. Everyone else SUCKED. The pool isn’t heated, the hot tub is cold. The staff other than previously mentioned were rude and unresponsive, the phone in room didn’t work. Wouldn’t stay again. This nice lady needs a new job.
starstar Heather Shipman
Very nice, clean hotel. On-site restaurant and bar with decent food. Very friendly and helpful shuttle driver. We had reserved for three guests in a two bed room. Room was only stocked with two wash cloths and two towels. I’m sure I could have asked for more but didn’t. It just seems like a two bed room would normally have more towels.
starstarstarstar Robin VanHyning
Close to Airport... Main entrance was nice gives a real fancy flavor... elevator (a little noise never killed anyone). Hallways from hell. The room was nice though..the balcony was a nice addition. Water pressure in the shower not great. If I was flying out, I'd stay there again for a reasonable price.. the full rate I'd say no.
starstarstarstar patrick Hippydog
So I haven't even checked out yet and I am just blown away by the good customer service I've encountered here, hence why I'm writing this review now.
Parking was easy, plenty of empty spaces even on a night with lots of hotel guests/bookings. I parked a bit further from the reception area so that I wouldn't wake up with any door-dings.
At check-in, I was greeted by a sincere, friendly, and funny team who talked me through where to find the elevators, told me about the pool and its open hours, and gave me good advice about the best way to book their hotel in the future and get the best rates. Unfortunately, the first room that they sent me to had not been cleaned by housekeeping yet, so I had to come back to the front desk to get a different room. They handled this quickly and professionally, and even offered me a complimentary breakfast to make up the for the mishap.
The pool was quite nice and spacious, and they have a spa/hot tub that's comfortable, but it needs a bit of sprucing up (there are some tiles missing, and there's an area in the tub that's cold because cold water is coming out of one of the jets). 95% of the hut tub is good and warm (approx 96F, which I like, but may be a bit cold for some!). There were no pool towels out there, but I visited at 9pm on a chilly evening, which may explain why there weren't any out there. (Edit: I came again at 11am the next morning, and there were still no towels by the pool. Perhaps they should put a sign out directing people to an alternate location to grab a towel, like the front desk, should pool towels be unavailable.)
The breakfast/restaurant/bar area is also quite spacious and can seat groups of 8 or more (especially if you move tables around with the permission of the attentive and friendly staff).
I didn't expect a lot out of the kitchen and dining options here because it's a mid-range airport hotel, but the front desk attendant told me that one of the chefs was her husband and that the food program here was actually quite good, and I endeavored to find out for myself if that was the case (it was!).
I went down for breakfast at 9:30am, waiting at the bar for the bar manager because no staff was around. The young man took my order (Southwest Eggs Benedict!) and waltzed off to grab my orange juice.
When my food arrived, I could tell it wasn't the Southwest Eggs Benedict that I had ordered, but rather a Southwest Omelet, and I mentioned this to the waiter but he suggested I try it anyway because the Omelet is quite good. I tried it, and he was right, it was very flavorful and perfectly seasoned, so I happily let the ordering mishap slide since the waiter was sincerely sorry, and because the Omelet was so wonderful!
Anyway, even before my food arrived, I could tell from my interactions with the bar attendant that he was quite polite and professional and efficient, and so I told the folks at the front desk about how impeccable he was, just so they knew that they had hired really solid staff (not all hotels have solid staff, but this one clearly does!).
Regarding the property itself, and the rooms, I wouldn't say that this hotel is all brand new, but I wouldn't say it's exceedingly dated, either. The decor is tasteful and inoffensive, lamps are placed where they should be, the elevators work and things are relatively clean. My room on the 2nd floor had its own private balcony overlooking the pool area. The AC worked, the room had a good-sized flatscreen TV and a very comfortable desk (which I'm sitting at right now!), and black-out curtains for those of us who want to sleep in.
Overall, it's a good, solid airport hotel, with no major complaints. That said, if you'd rather pay $159/night to stay at a brand new airport hotel, go ahead. I'll happily book this solid place for $129/night, and the excellent service will make me feel like I paid much more!
starstarstarstar Cameron Newland
We stayed as a family for two nights and were thrilled with all aspects of our experience. Rooms were super clean, beds were comfy, airport shuttle was prompt and easy to book, and the pool area was spacious, clean, and not overcrowded. The best part of our stay by far, though, were the awesome staff. Everyone, from the shuttle driver to the maids to the restaurant servers, were super friendly and accommodating. Special shout-out to Juan, the friendliest bartender ever. We really appreciated him getting meals together for our jet-lagged kids even though the restaurant was still technically closed. For the price, our stay was really outstanding. Will definitely stay here again on our return trip.
starstarstarstarstar Madeleine Kettner
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