Very nice facility. Supposed to have adjoining rooms, neither clerk got it right. Had to get my own luggage from bell stand. Entire family wanted to shower and go to bed but clerk's never gave luggage tag to bell hops. Finally bell hop helped with luggage after seeing me do his job. Used valet parking because other guests warned that self parking didn't guarantee you could find parking spots.
starstarstar Duane Davis
This Disney good neighbor property is an ideal location without paying the high price of a Disney resort. We were a short, convenient walk to Disney Springs. Transportation to the Disney parks was included in the mandatory $37/day hotel resort fee. This hotel is closest to EPCOT and Hollywood Studios and the bus transfers you directly to these parks. Magic Kingdom was a bit trickier because the bus first takes you to the Disney transportation center, where you then need to take the monorail to the park. The hotel staff were incredibly friendly and helpful. Please note that the pool area was still under construction as of March 2020, which was a little disappointing.
starstarstarstar Shawn Deiter
Hotel prices for motel room. They use Wyndham Gardens for the crappier motel style rooms. Wyndham Lakes for the main building. You have to walk blocks to get to the rooms. They have the nerve to charge $32 resort fee and $20 for parking even for self parking. Never book this so called hotel. Any hotel is better than this one. Toilet ran on and the safe was broken.
star Lori Barranco
Stayed here at the end of January. Upon arrival, the front desk staff was helpful and checked us in fairly quickly.
Exterior of the Garden buildings is quite dated. The inside of the room was clean and provided the amenities required for a quick 2 night stay.
The hotel is a short walk away from Disney Springs and provides other Disney perks like Magic Hours, early Fast Pass booking and character Dining (for a fee).
My biggest gripe with this hotel was the lack of communication around the pool being closed for renovation. This includes online and onsite. I would not have booked here if I had known. Not only could we use the pool, but we paid the resort fee for amenities that we could not use.
starstarstar Orielle M.G.
Not the most pleasant experience but the staff were amazing. Housekeeping needs a major overhaul (we had to call every day for something different - toilet paper, do not disturb sign, shampoo and conditioner...), but the rest of the team was great! Shelton, Jill, Mike, James, and Nita were all incredible and Sandy took great care of us when we finally did complain. I would only consider coming back when the oasis bar and hot tub are in working order again. Resort fees were very steep considering the circumstances.
starstarstar Amy Ashley
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