The hotel was very nice. The bathroom in our room was comically small, but others in our party had much larger bathrooms, so it just depends on which room you get. The location wasn't super close to the touring we did around Florence, but it was right on the river and across the street was a cool little outdoor bar that had love music and dancing at night. That was actually the highlight of our trip to Florence, experiencing what seemed to be a cool locals hangout.
starstarstarstarstar Brian Hourigan
We stayed 3 nights here. Happy and satisfied. We had a big, silent and comfortable room on the 5th floor. Breakfast was good. Nice staff. Reserved and payed daily for the parking but it’s all worth it. Location is perfect. We walked to all places we wanted to go. Would come back again.
starstarstarstarstar Nimpf Dowra
The hotel is good, comfortable, in a quiet area, exactly the same as described in the booking site
The staff are great and very friendly.
The breakfast is ok but not that much varied.
The rooms are very small for 4 beds.
The wifi is very bad.
The location is very comfortable and was not far from attraction places.
The parking is very weird.. it is underground but outside the hotel. There is no elevator to get to it. You need to walk an upward track of almost 70 meters to reach the side door of the reception. For a person like me who has knees problems and back-pain issues.. this was a disaster. However, due to the other good things in hotel, the parking problem didn’t seem that bad.
starstarstar Maha Kassis
Take care of your belongings!!!
I was accommodated 2 weeks ago in this hotel. In the day of departure, my roommate forgot a bag with some personal stuff under the chair in the room.
In the evening, we called the reception and we were told to call the next morning after 9 o'clock, because we need to talk to the cleaning department. We respect the advice and make the call, and we were assured that they will check and come back to us, which didn't happened!
Same day, in the afternoon, after no news from the hotel representative, we asked our Italian guide to give them a call and explained them that we would like to talk with the Hotel Manager regarding this issue and he was promised to come back to us with an answer, after checking. My roommate was called and told that they checked and nothing was found and to write a mail to the Cleaning Department Manager for double-checking! And, if she find the bag in some other place, to tell them! :(
The other day, they responded to her mail that after double-checking nothing was found!
It's not a matter of the value of the stuff from the bag (denim jacket, cosmetics, souvenirs), but a principles one! Is normal when you find something in a room to go to the reception and announce, because there is the place where you ask about the lost items.
As a conclusion: use the safe in the room for values and take care/double or triple check not to forget something in the room, otherwise you'll not get it back from the cleaning ladies!
starstar Dana Stoica
Breakfast was beyond horrible
Room service does not exist at all. I couldn’t even get a coke from the bar after 10pm. all the vending machines at the hotel are out of service.
NO sense of service or hospitality at all
House keeping give you new towels and fix you bed! That’s IT not even put a water bottle for you in the room or clean the floor.
I stayed there for 3 days with my air conditioning not working properly despite the number of times they tried to fix it.
Very poor over all experience at this hotel. Would not come back or recommend to anyone.
star Youssef A
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