When we booked this hotel I based it off of all the good reviews it had. Trust me I'm not a picky person what so ever but the minute we walked into the room well I had to kick the door open because the latch lock screws were hanging out of the door jamb so the door got caught on it which in return I had to kick the door for it to open. We find garbage and food on the couch , countertops and sinks were disgusting,air vent had about a years worth of nasty dust and stickiness built up on it! BTW its not the cheapest hotel at all either . Just very disappointing experience that we checked out after 1 night. We were scheduled for 2 nights but no way in hell was I keeping my family there. Room 607 if management / owner would like to know.
star Chase Carter
When we booked this hotel I based it off of all the good reviews it had. Trust me I'm not a picky person what so ever but the minute we walked into the room well I had to kick the door open because the latch lock screws were hanging out of the door jamb so the door got caught on it which in return I had to kick the door for it to open. We find garbage and food on the couch , countertops and sinks were disgusting,air vent had about a years worth of nasty dust and stickiness built up on it! BTW its not the cheapest hotel at all either . Just very disappointing experience that we checked out after 1 night. We were scheduled for 2 nights but no way in hell was I keeping my family there. Room 607 if management / owner would like to know.
star Chase Carter
When we booked this hotel I based it off of all the good reviews it had. Trust me I'm not a picky person what so ever but the minute we walked into the room well I had to kick the door open because the latch lock screws were hanging out of the door jamb so the door got caught on it which in return I had to kick the door for it to open. We find garbage and food on the couch , countertops and sinks were disgusting,air vent had about a years worth of nasty dust and stickiness built up on it! BTW its not the cheapest hotel at all either . Just very disappointing experience that we checked out after 1 night. We were scheduled for 2 nights but no way in hell was I keeping my family there. Room 607 if management / owner would like to know.
star Chase Carter
Senhoras, tenham muito cuidado ao ficar aqui. Um funcionário bateu na minha porta uma vez e entrou sem que eu respondesse. Eu estava com meu vestido de noite (revelador) e ele apenas ficou lá tentando me perguntar se eu precisava limpar meu quarto. Eu literalmente tive que amaldiçoar este homem para ele fechar minha porta. Qualquer homem decente teria recuado e pedido desculpas imediatamente. Não foi por acaso. Mais uma vez, tome cuidado para certificar-se de que suas portas permaneçam trancadas com o ferrolho.
star Verneice Sparks-Teachey
Não vou ficar lá para futuras viagens de negócios. A tábua de passar tinha vômito do lado quando fui passar minhas roupas. Toalha suja atrás da porta do banheiro quando fui tomar banho na minha primeira noite. A água da piscina era de cor verde. Parte da iluminação não funcionou - sala da frente e área da barra lateral. Os interruptores eram difíceis de ligar / desligar a iluminação.Este não é o Hyatt típico que eu já fiquei em minhas viagens anteriores.Infelizmente, não vou ficar em minhas viagens de retorno a Cincinnati. Aparece de uma conversa com outro hóspede que eles também não serão e tiveram as mesmas preocupações.
star Koua Xiong
Algumas coisas estavam muito sujas e precisando ser substituídas. Camas incluídas. As molas cravaram em minhas costelas a noite toda. Não dormi bem. Ainda bem que eles tinham café da manhã disponível. Mas a piscina estava fechada. Eles não devem anunciar isso se não quiserem abri-lo. Pensei em gastar um pouco mais de dinheiro e conseguir um lugar melhor. Nós ficamos em um super 8 nas duas noites anteriores antes de eu ficar aqui, e as camas eram surpreendentes. Gostaria de ter encontrado outro super 8 para ficar.
starstarstar DeeDee B
Algunas cosas estaban bastante sucias y necesitaban ser reemplazadas. Camas incluidas. Los resortes se me clavaron en las costillas toda la noche. No dormí nada bien. Me alegro de que tuvieran desayuno disponible. Pero la piscina estaba cerrada. No deberían anunciar eso si no lo van a tener abierto. Pensé en gastar un poco de dinero extra y conseguir un lugar mejor. Nos alojamos en un super 8 las dos noches anteriores antes de quedarme aquí, y las camas eran increíbles. Me gustaría haber encontrado otro super 8 en el que quedarme.
starstarstar DeeDee B
Ladies be very careful staying here. A male employee knocked on my door one time and entered without me answering him. I was in my night gown (revealing) and he just stood there trying to ask me if I needed my room cleaned. I literally had to curse this man for him to close my door. Any decent man would have retreated and apologized immediately. This was no accident.Again be careful make sure your doors stay locked with the dead bolt.
star Verneice Sparks-Teachey
Some things were pretty dirty it needing replaced. Beds included. The springs were digging into my ribs all night. Didn't sleep well at all. Glad they had breakfast available. But the pool was closed. They shouldn't advertise that if they aren't going to have it open. I thought I'd spend a little extra money and get a nicer place. We stayed at a super 8 the prior two nights before I stay here, and the beds were amazing. Kind of wish I just found another super 8 to stay at.
starstarstar DeeDee B
Wow. Never have I been so disappointed. The ratings are very misleading. If I could go lower I would. I expect this level of dirt and filth from low cost or by the hour establishments, but this is ridiculous. Booked the room online, and didn't arrive until 12AM the next morning.
My first room(520) hadn't been wiped down or cleaned, and there was body hair in the shower and on the shower curtain. When brought to the attention of the clerk, there was very little concern shown.
The next room (504) hadn't been wiped down or vacuumed, there was damage to the wall, the air conditioning unit was falling apart and didn't function properly, the shower curtains and walls were nasty, and the tub wouldn't drain after a 5 minute shower.
We are still in a pandemic, and it's clear cleanliness is not their priority.
Very disappointed and will not stay here again.
star ecurbenyaw
Will not be staying there for future business trips. Ironing board had vomit on the side when I went to iron my clothes. Dirty towel behind bathroom door when I went to shower my 1st night. Pool water was green in color. Some of the lighting did not work- front room and side bar area. Switches were difficult to get lighting on/off.
This is not the typical Hyatt that I have stayed at in my past travels.
Unfortunately, I will not be staying on my return trips to Cincinnati. Appears from conversation with other guest they will not be either and had the same concerns.
star Koua Xiong
Me he alojado aquí tres veces distintas (julio de 2018, julio de 2019 y agosto de 2021). Para nuestras dos primeras visitas, este hotel fue excelente, el único problema fue la mala ventilación en el baño, pero podemos trabajar con eso.Mi estancia más reciente fue sin brillo. El lugar no parece que se haya mantenido muy bien en los últimos años. El registro fue rápido y eficiente, pero el recepcionista habló tan rápido que apenas pude escuchar lo que dijo. Nuestra habitación estaba limpia. Pero el maldito termostato no se puede ajustar. Se mantuvo calentito a 73 grados durante toda la estancia, sin importar cuánto intentamos ajustar el termostato. Intenté llamar al empleado por la noche para que me ayudara, pero no obtuve respuesta. Así que sudamos toda la noche. Esto también empeoró el uso del baño debido a la mala ventilación.A la mañana siguiente, alrededor de las 8 de la mañana, tuvimos un ama de llaves que intentaba pasar a cambiar nuestra habitación. No nos habíamos ido todavía, y cuando se lo dije, me mostró un papel que decía que nos marchamos. Dije "aparentemente no nos hemos marchado todavía porque todavía estamos aquí y todavía tengo la llave". Ella solo resopló y siguió adelante.Calificación baja debido al termostato. Realmente hecho para una experiencia desagradable.
starstar Savanna Carroll
Eu fiquei aqui três vezes diferentes (julho de 2018, julho de 2019 e agosto de 2021). Para as nossas duas primeiras visitas, este hotel foi ótimo - o único problema era a má ventilação no banheiro, mas podemos trabalhar com isso.Minha estadia mais recente foi sem brilho. O lugar não parece ter sido mantido muito bem nos últimos anos. O check-in foi rápido e eficiente, mas o funcionário falou tão rápido que eu mal consegui ouvir o que ele disse. Nosso quarto era limpo. Mas o maldito termostato não pode ser ajustado. Permaneceu a 73 graus quentinhos durante toda a estadia, não importa o quanto tentássemos ajustar o termostato. Tentei ligar para o balconista à noite pedindo ajuda, mas ninguém atendeu. Então, nós apenas suamos a noite toda. Isso também tornava o uso do banheiro pior devido à ventilação insuficiente.Na manhã seguinte, por volta das 8h, uma governanta tentou entrar para fazer a arrumação do nosso quarto. Ainda não tínhamos saído e, quando eu disse isso, ela me mostrou um papel dizendo que tínhamos feito o check-out. Eu disse "aparentemente ainda não saímos porque ainda estamos aqui e ainda tenho a chave." Ela apenas bufou e seguiu em frente.Classificação baixa devido ao termostato. Realmente feito para uma experiência desagradável.
starstar Savanna Carroll
Isso está recebendo 2 nas estatísticas porque a equipe é pelo menos respeitosa e cortês. Fora isso, colocamos lençóis em nosso quarto por 4 dias seguidos, sem que ninguém entrasse para limpar ou levar o lixo. O banheiro tinha mofo em certos pontos e nosso quarto era extremamente difícil de escolher. Como se ninguém tivesse tempo para consertar.
starstar John Dixon
I've stayed here three separate times (July 2018, July 2019, and August 2021). For our first two visits, this hotel was great -- only issue was poor ventilation in the bathroom, but we can work with that.
My most recent stay was lack-luster. The place doesn't seem like it's been kept up very well the past few years. Check-in was fast and efficient, but the clerk spoke so fast I could barely hear what he said. Our room was clean. But the damn thermostat cannot be adjusted. It stayed a toasty 73 degrees the entire stay, no matter how much we tried to adjust the thermostat. I tried calling the clerk at night for help with it, but no answer. So we just sweat all night. This also made any use of the bathroom worse due to the poor ventilation.
The next morning, around 8AM we had a housekeeper trying to come in to turnover our room. We hadn't left yet, and when I told her so, she showed me a paper saying we checked out. I said "apparently we haven't checked out yet because we are still here and I still have the key." She just huffed and moved on.
Low rating due to the thermostat. Truly made for an unpleasant experience.
starstar Savanna Carroll
This is receiving 2 to stats because the staff is at least respectful and courteous. Other than that, we've had linen in our room for 4 days straight without anyone coming in to clean or take our the trash. The bathroom had mold in certain spots and our room for was extremely hard to choose. Like nobody took the time to fix it.
starstar John Dixon
Muy bueno
starstarstarstarstar William Cheong
El hotel está limpio y cómodo, y los empleados muy amistosos. Mi única queja es con el diseño del cuarto: el baño estuvo muy chico y la televisión no estaba ubicado en frente de la cama pero al medio del cuarto.
starstarstar Omar Moran
Un lugar Limpio, tranquilo y todos muy amables
starstarstarstarstar M Gg
French
English
Spanish
Portuguese
Armenian
Italian
