Não tem frigobar e a cama tem buraco nas o hotel eh relativamente bom
starstarstar Pedro del Valle
Boa localização. Limpo e arrumado. Quarto possui carpete.
starstarstar Carlos Alexandre Cirillo
Muito boom Hotel, apesar das reformas clm alguns imprevisto nota 8.
starstarstarstar Jander Luiz de Souza
Atendentes nota 10. Quartos bem limpos, café da manhã impecável.
starstarstarstarstar Kaco Nasc
Ótimo hotel! Bem próximo ao centro comercial e também do parque chapultepec. Os funcionários são muito atenciosos e prontos para ajudar no que precise. O café da manhã não está incluído na tarifa simples.
starstarstarstar Celeste Lazzerini
Bom atendimento, boa localização, bom quarto e banheiro. Café da manhã cobrado à parte. Tem uma loja de conveniência 24h na frente, que vende de tudo, inclusive croissants, sanduíches e hot dog. Prove na rua os Tacos Al Pastor. Próximo ao parque de Chapultepec, com atrações e museus. Imperdível para as famílias o Papalote Museo de Los Niños, que a maioria não sabe, mas abre às segundas. Vá de Uber para qualquer lugar.
starstarstarstarstar Jean Sakamoto
Muito bom hotel serviço e localização.
starstarstarstar Pedro Turelli
El hotel lo tiene todo para triunfar. Es bonito, bien ubicado y buen servicio. El día que nos quedamos hubo un desafortunado caso de no haber agua, me desesperó un poco. Tardaron muchas horas en componerlo, pero el servicio de los empleados fue amable en todo momento. Ante la adversidad siempre dieron muy buena cara. Buena relación calidad/precio
starstarstarstar Alan Castillo
The pictures do not resemble reality! the rooms are very small. the shower drains all over an done needs to use the two yellow towels they give you to mop the floors. The bathroom sink floods. The hotel needs a lot of attention. Also, the carpet is dirty and needs to be shampooed. the staff is nice but the hotel needs a lot of attention. Also, only one of the CARS works in the elevator. It's a very small elevator and it takes forever. People smoke right outs o the hotel so get ready for all your clothes to stink up as you come outside. Also, no heat in the rooms....so if you get cold...... Also, the purple lights that are in the building facade do not let you sleep because the light gets in the room if you have a corner suite. I would not stay here again, tjh only thing they have good is location and nice staff, but the hotel needs a lot of care.....Also, the towels are disgusting they smell and thy are yellow. please buy some bleach....
star Juan Carlos M
Good value for the money
Bed is comfort
Bathroom is on the smaller side but still functional.
Location is nice more on the busy side.
I’d give a 5 stars but they were only able to provide the room at 15:20~ without any reason
starstarstarstar Ofir Blumshtein
Es una buena opción. Su ubicación es muy privilegiada, a unos cuantos pasos de la Glorieta de Diana La Cazadora. Hay diversas opciones de comida bastante cerca. En cuanto a las habitaciones, su tamaño es regular, creo que pueden mejorar los baños, ya que tarda un poco en irse el agua del lavabo. Lo recomiendo.
starstarstarstarstar Isabel Carreón
En general la comodidad y limpieza muy bien. La atención en restaurante excelente. El aire de la habitación no funciona, nunca se preocuparon por arreglarlo y no ofrecieron ninguna explicación, en vez, abrieron la ventana y después la volvieron a bloquear. Los elevadores son un acertijo, a veces funcionan y a veces no, nos quedamos atorados varias veces y quieren echarle la culpa al huésped. El estacionamiento es un abuso ($) y no es un servicio eficiente.
starstarstar Pablo SDEA
El hotel está muy bonito y cuidado. Las habitaciones son cómodas. Su ubicación es súper buena, caminando puedes llegar a sitios de interés y a una cuadra encuentras muchos restaurantes. El personal atiende y resuelve tus dudas pero no son los más amables.
starstarstarstar José Olmedo
Muy bien ubicado, con buen servicio. Habitaciones limpias y muy bien atendidas. En cuanto aprendes a manejar el transporte público estás en el centro de todo, es genial.
starstarstarstarstar Randall Salas Salas
Para nada recomiendo la estancia en este hotel, pésimo servicio y para nada solución de problemas. Mi primera noche la pase en el lobby del hotel por la reservación que segun ellos no reserve. La persona que está en la fotografía me dijo a las 3 am que me daría una habitación y al 5 para las 7. Que siempre no. Tuvieron la puerta abierta toda la noche y lo único que me gané fue un resfriado. De verdad mejor busquen otro espacio. Y resulta que el gerente no resuelve para nada que porque vive muy lejos del hotel, de verdad algo horrible. Para que piensen antes de poner un pie en este lugar con personas nefastas que no tienen modo ni capacidad para resolver conflictos.
star Carmen Liamen Portilla Alvarez
Falta más atención de parte del personal al parecer se veían rebasados ya que estaba llegando mucha gente a sus instalaciones y faltaba personal para poder orientar a las personas porque llegaban a preguntar y no había quien les diera respuesta inmediata espero quemó siempre se encuentre así pero si este es el caso les falta más atención a los visitantes saludos
starstarstar Cruz Diaz Hernandez
Beautiful place to be for a couple of night the done in area is wonderful. The buffet was pretty good and the dinner was delicious too. The main square is a block away and awesome to check out.
starstarstarstar efrain quiroz
La atención es maravillosa! Todos son muy atentos La ubicación es perfecta! Esta cerca de todo y la zona es segura, al menos lo que pude ver Las habitaciones son limpias y están bien equipadas
starstarstarstarstar Ana Karen Avila
Ok hotel. Small bathroom. Cleaning service did not come until 5:45pm. Comfortable bed and good quality bedding. Friendly staff.
starstarstarstar Michelle Lowry
Nice location, room's in a bit worse shape than expected for the price. First time I've ever had money stolen from me by room service. It was only ~10 USD equivalent in peso coins (left the coins in my backpack in the hotel on the day we went to the anthropology museum, so as to not carry the weight), and luckily took all the bills with us, but felt more violated than anything knowing that someone went through our bags.
starstarstarstar Robert Steen
Muito boa localização, ótimo custo beneficio e todos os funcionários muito atenciosos. Ja fiquei hospedado no Laila 3 vezes e sempre tive uma ótima experiencia. Recomendo.
starstarstarstarstar Pablo Friedman
We loved staying at Laila Hotels! The staff and their amazing manager Marisol went out of their way to help us out in everything and made our stay here memorable and amazing! The hotel is well equipped and they had everything we needed. But what stands out most is their staff - they're amazing people that treated us like family and went above and beyond anything we could hope for. From the helpful bellmen that helped us bringing our food upstairs when we were sick and greeted us every single time, to the friendly and professional staff at the front desk that arranged everything we needed, to the helpful cleaning crew and the restaurant staff, they all deserve our deepest gratitude for making Laila Hotel our home for the several months we spent here. Thanks Laila Team, we'll be sure to recommend you to all our friends and family! We'll miss you!
starstarstarstarstar Gilbert Maglalang
This is a very nice hotel, well located in downtown, close to restaurants. The staff is very friendly, they always greet you with a smile and offer you help. The feeling is that the hotel is well managed.We had a minor issue with the TV and the staff was very prompt and quick to address it very professionally.We'll stay here again! Highly recommended!
starstarstarstarstar Walter
My first time Tracy out of the United States, I have been to Germany, Austria, Poland, France and my last stop before home Mexico City.I have found the most wonderful hotel I have ever had the pleasure of staying.I cannot say enough good things about management and the people that work here. It has been the most wonderful, eloquent, stay of my life. I cannot say enough good things about this place. I made a last minute reservation going by some good reviews and a great price. The reviews did not say just how fabulous this place is. I cannot wait to come back here. I have worked in sales and customer service for 20 years and I have never seen anything like this. I am overwhelmed at how wonderful the people are here and how beautiful and fabulous this hotel is, I cannot say enough great things, it’s amazing!!!
starstarstarstarstar Cheryl Lowman
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