The hotel is in excellent condition, rooms are cleaned daily and to a good standard. Pool is fantastic for young and old, beach very accessible. Food had good variety selection and always tasty. Bar staff were knowledgeable and helpful but the waitresses and housekeeping were unfriendly and miserable. The kids club was OK not brilliant just lacked a little managing experience. Entertainment was good and overall what you expect from a typical riu hotel overall I would recommend.
starstarstarstar Gregory Evans
All-inclusive hotel. Highly recommended. Big rooms with balcony or terrace. Food quality and amount is absolutely insane you will be never hungry there! Staff is friendly. Most customers are families with kids. Quiet at night. In my opinion the best hotel in Obzor considering the size, quality, and location.
starstarstarstarstar vee b
It's a big hotel with large numbers of people at peak times. Food is good (for a mass buffet) with enough of what you want each night. Nearby beach bars can be noisy (music) late at night. Service excellent.
starstarstarstar Matt Bird
The hotel is great. The personnel is very kind and always smiling. All inclusive food is plenty but not that great. Still, you can find something to eat at every meal. The drinks are ok. The beer served at the poolbar is not that great. They also have a great young team which creates different activities for the guests. It is a good location for spending a vacation.
starstarstarstarstar Constantin Lican
Very nice and immaculate hotel. The staff work very hard to make your stay more enjoyable. Thankfully our time at Hotel Helios was only around a 100 or so other holiday makers that's a quarter capacity,
starstarstarstarstar Bass Guitar
Pro: The food was sufficient (except in one day, when you had to wait for things to be available). The food was various and mixed, you would always find something that you'd like. There were some foods, dishes that were always cooked, but that is understandable.
Excellent activities for kids, and a 10+ for the people who were doing them with the kids.
Clean water in the pools and you had towels for the pool side from the hotel, and you could change them each day
You can get bottles of still water each day from the reception.
We had each night a show while the open bar for drinks was opened.
Bad: The room was not vacuumed at all while we stayed for 5 nights. I would have expected that to be mandatory for a 4 star hotel, or at least every 2 days. Bed sheets, only 1 change during our stay !
The water in the outside pools is very cold, not comfortable at all. Let us say grown people can take the coldness in the big one, but in the one for the children....why so cold ?!
starstarstarstarstar Bogdan-Gabriel Muraru
Great hotel, food was very Good. People at the bar so Nice and great. Make Very good shots and cocktail. Animation team so great and the shows the give i loved it. Enough place to sit and relax.
starstarstarstarstar disneyfan6274
A great hotel with a full range of amenities for guests. Rooms clean and spacious, overlooking the sea. The service was very polite and helpful. The location of the hotel close to the center of the town and right on the beach. Delicious and fresh food, prepared daily from fresh ingredients.
starstarstarstarstar Leszek Krawczyński
Nice place, clean rooms, friendly staff, good variety of food. Giving a star less because of the way-too-loud party music despite closed doors. Even after a request to the reception, sadly nothing could be done to reduce the volume a tick down. For some of us, or children who like quieter evenings it was/is disturbing.
starstarstarstar Doris Kirupakaran
The food was excellent!!! The room was nice, lovely balcony❤❤, the furniture should be a little updated. The sheets should be changed more often. As a guest of the hotel it didn't seem ok to pay for the parking and as well for the safe in the room. Despite all this, the personnel was kind and respectful, the beach is very close and the pools are clean. The water in the pool for the kids was very cold but you have another option inside with warm water. The sea is an 8/10 because it's deep at the beginning and then it's nice. The entertainment program was a 10/10! We will come back.
starstarstarstar Ligia Ana Solomon
Wir haben eine Woche als Paar in dem Hotel verbracht. Wir waren sehr überrascht, denn wir hatten es uns nicht so schön und gut vorgestellt. Das Hotel selber war sehr schön, sauber, die Zimmer groß und das Badezimmer auch. Die Angestellten waren sehr freundlich, sprachen gut Deutsch und haben sich immer wieder erkundigt, ob alles in Ordnung sei. Das Essen war auch wirklich gut, es gab eine große Auswahl und man hat immer etwas gefunden, was schmeckt. Das Salatbuffet war toll, es gab immer Salat zum selber zusammenstellen und zwei fertige Salate, die teilweise richtig richtig lecker waren. Ich kann das Hotel mit bestem Gewissen empfehlen!
starstarstarstarstar S T
Wir haben eine Woche als Paar in dem Hotel verbracht. Wir waren sehr überrascht, denn wir hatten es uns nicht so schön und gut vorgestellt. Das Hotel selber war sehr schön, sauber, die Zimmer groß und das Badezimmer auch. Die Angestellten waren sehr freundlich, sprachen gut Deutsch und haben sich immer wieder erkundigt, ob alles in Ordnung sei. Das Essen war auch wirklich gut, es gab eine große Auswahl und man hat immer etwas gefunden, was schmeckt. Das Salatbuffet war toll, es gab immer Salat zum selber zusammenstellen und zwei fertige Salate, die teilweise richtig richtig lecker waren. Ich kann das Hotel mit bestem Gewissen empfehlen!
starstarstarstarstar S T
El hotel y las azafatas fueron tan agradables como esperaba, así como el diseño interior de las habitaciones. La comida me tomó por sorpresa en el buen sentido. ¡Gracias por la hospitalidad!
starstarstarstarstar Geea Tanasa
The hotel and the hostesses were as nice as i expected, as well the interior design of the rooms. The food took me by surprise in a good way. Thank you for the hospitality!
starstarstarstarstar Geea Tanasa
Excelente localização, em plena praia, com gastronomia diversificada e pessoal excepcional! Recomendo para famílias com crianças!
starstarstarstarstar Calancia Catalin
Foi tudo incrível, hotel limpo, as normas de higiene são respeitadas, dispensadores de desinfetantes por toda parte, quartos amplos e limpeza diária muito boa, tudo é superlativo, voltarei com prazer. A equipa de animação absolutamente maravilhosa, jovem e efervescente! Tivemos o prazer de conhecer os maravilhosos Nico, Sofi e Gabi, que de manhã à noite realizaram várias atividades para adultos e crianças.Piscinas limpas, desinfectadas à noite com cada espreguiçadeira, no restaurante tudo é servido com medidas de protecção, os chefs têm luvas e preparam os pratos na frente dos clientes, os clientes têm à sua disposição desinfectante e luvas descartáveis. É importante notar que para restaurantes asiáticos e espanhóis, as reservas devem ser feitas com antecedência. Maravilhosos sabores e pratos da Ásia, assim como o excepcional prato de marisco espanhol.** Recomendo vivamente a massagem na tenda na praia em frente ao hotel, há uma senhora mais que excepcional e a mesa de trabalho é muito confortável em comparação com muitas outras encontradas.Melhorias: - seria indicada uma melhor distância da piscina durante a pandemia e não utilizar as espreguiçadeiras em plena capacidade, o restaurante principal ocasionalmente tinha funcionários que não usavam a máscara adequadamente e também no restaurante seria indicado que quem arruma as mesas e coloque os talheres para usar luvas descartáveis todas as vezes. - As bebidas alcoólicas são mais hidratantes do que as alcoólicas. - O restaurante espanhol pode ser melhorado, esperava algo mais autêntico, principalmente que na base seja um hotel com conceito espanhol. No restaurante asiático, eu esperava que ele fosse um chef de origem asiática. - Também devem ser incluídas informações sobre reservas em restaurantes com informações úteis específicas fornecidas na recepção. - Os serviços de spa e principalmente as massagens não são como eu esperava, principalmente os serviços de massagens custam muito em comparação com a qualidade, tive marcas no meu corpo da senhora mais jovem.
starstarstarstarstar Mara Vaduva
Hospedando um hotel limpo, comida excelente, bebidas e bartenders excelentes, animações para todos, os animadores podem atrair pessoas para brincar e se exercitar. A localização do hotel é o sonho de qualquer hóspede: piscina e mar na ponta dos dedos. O hotel definitivamente merece as melhores opiniões. Cada pessoa que nela trabalha desempenha perfeitamente suas funções. Pessoas agradáveis e sempre sorridentes trabalham aqui. O lugar perfeito para relaxar. RECOMENDO DEFINITIVAMENTE ❣️
starstarstarstarstar Katarzyna Nahorska
Everything was amazing, clean hotel, hygiene standards are respected, sanitizer dispensers everywhere, spacious rooms and very good daily cleaning, everything is superlative, I will return with pleasure. The absolutely wonderful entertainment team, young and effervescent! we had the pleasure to meet the wonderful Nico, Sofi and Gabi, who from morning to evening had various activities for adults and children.Clean swimming pools, disinfected in the evening with each sunbed, at the restaurant everything is served with protective measures, the chefs have gloves and prepare the dishes in front of the customers, the customers have at their disposal sanitizer and disposable gloves. To be noted that for Asian and Spanish restaurants, reservations must be made in advance. Wonderful flavors and dishes from Asia, as well as the exceptional Spanish shellfish dish.** I warmly recommend the massage at the tent on the beach in front of the hotel, there is a lady more than exceptional & the work table is very comfortable compared to many others encountered.Improvements: - it would be indicated a better distance to the pool during the pandemic and not use the sunbeds at full capacity,the main restaurant occasionally had staff who did not wear a mask properly and also at the restaurant would be indicated that those who arrange the tables and place the tableware to wear disposable gloves every time. - Alcoholic beverages are more moisturizing than alcoholic. - The Spanish restaurant can be improved, I was expecting something more authentic, especially that at the base being a hotel with a Spanish concept. At the Asian restaurant I expected him to be a chef of Asian origin. - Information on booking at restaurants with specific in useful information given from reception should also be included. - Spa services and mostly massage not as I expected, especially massage services cost too much compared to quality, I had marks on my body from the younger lady.
starstarstarstarstar Mara Vaduva
Alojamiento hotel limpio, excelente comida, excelentes bebidas y camareros, animaciones para todos, los animadores pueden atraer a la gente a jugar y hacer ejercicio. La ubicación del hotel es un sueño para todos los huéspedes: piscina y mar a su alcance. El hotel definitivamente merece las más altas opiniones. Cada persona que trabaja en él cumple perfectamente con sus funciones. Aquí trabaja gente agradable y sonriente. El lugar perfecto para relajarse. LO RECOMIENDO ENCARECIDAMENTE ❣️
starstarstarstarstar Katarzyna Nahorska
Una ubicación excelente, justo en la playa, con comida variada y un personal excepcional ¡Lo recomiendo para familias con niños!
starstarstarstarstar Calancia Catalin
Much to improve in the quality of food they serve there.
starstarstar Daniela Stoycheva
Very good location, perfect services, nice food. Very good entertainment program! Highly recommended!
starstarstarstarstar Yoana Koleva
On of the best bulgarian hotels. Smokin service, great food, wonderful animation, classy rooms - everything you need for your holiday. Room view is amazing 😍
starstarstarstarstar Hristo Ivanov
Everything was amazing, clean hotel, hygiene standards are respected, sanitizer dispensers everywhere, spacious rooms and very good daily cleaning, everything is superlative, I will return with pleasure. The absolutely wonderful entertainment team, young and effervescent! we had the pleasure to meet the wonderful Nico, Sofi and Gabi, who from morning to evening had various activities for adults and children.
Clean swimming pools, disinfected in the evening with each sunbed, at the restaurant everything is served with protective measures, the chefs have gloves and prepare the dishes in front of the customers, the customers have at their disposal sanitizer and disposable gloves.
To be noted that for Asian and Spanish restaurants, reservations must be made in advance. Wonderful flavors and dishes from Asia, as well as the exceptional Spanish shellfish dish.
** I warmly recommend the massage at the tent on the beach in front of the hotel, there is a lady more than exceptional & the work table is very comfortable compared to many others encountered.
Improvements:
- it would be indicated a better distance to the pool during the pandemic and not use the sunbeds at full capacity, the main restaurant occasionally had staff who did not wear a mask properly and also at the restaurant would be indicated that those who arrange the tables and place the tableware to wear disposable gloves every time.
- Alcoholic beverages are more moisturizing than alcoholic.
- The Spanish restaurant can be improved, I was expecting something more authentic, especially that at the base being a hotel with a Spanish concept. At the Asian restaurant I expected him to be a chef of Asian origin.
- Information on booking at restaurants with specific in useful information given from reception should also be included.
- Spa services and mostly massage not as I expected, especially massage services cost too much compared to quality, I had marks on my body from the younger lady.
starstarstarstarstar Mara Vaduva
Prós: Boa localização, relativamente perto de Bucareste, boa comida (exceto para doces) e beber .... só a cerveja que eu poderia dizer é aceitável, caso contrário, ruim (pelo menos de mim). Bom serviço, garçons proativos. Quartos amplos, limpeza todos os dias. Contras: Não têm praia própria, é privada, hoje vieram buscar os guarda-sóis, alegando que o vento está soprando .... A reserva das espreguiçadeiras é feita na véspera, é paga exclusivamente em dinheiro búlgaro. Custa 10,5 levs (2 espreguiçadeiras + guarda-chuva). Eles não têm estacionamento próprio, você estaciona em frente em algum lugar ... Do lado da proteção anti-Covid ... como em todo o litoral, os corredores de tráfego não são respeitados, existem circuitos separados de entrada = saída. Geladeira pequena e ineficiente.
starstarstarstar Catalin Neagoe
Wir waren 1 Woche als Familie dort und haben uns super wohl gefühlt. Das Hotel ist sehr sauber und gepflegt und das Personal immer sehr aufmerksam und freundlich. Die Deutschkenntnisse des Personals war eher gering, aber mit Englisch konnte man sich schon gut verständigen. Der Pool und die unmittelbare Nähe zum Strand waren großartig. Frühstück, Mittagessen und Abendessen (auch das Nachmittagsangebot) war immer sehr sehr gut und abwechslungsreich. In dieser Woche hat es uns an nichts gefehlt und wir würden jederzeit wieder dorthin fliegen. Wir können das Helios Bay absolut und mit gutem Gewissen empfehlen
starstarstarstarstar Cornelia Seidel
Wir waren 1 Woche als Familie dort und haben uns super wohl gefühlt. Das Hotel ist sehr sauber und gepflegt und das Personal immer sehr aufmerksam und freundlich. Die Deutschkenntnisse des Personals war eher gering, aber mit Englisch konnte man sich schon gut verständigen. Der Pool und die unmittelbare Nähe zum Strand waren großartig. Frühstück, Mittagessen und Abendessen (auch das Nachmittagsangebot) war immer sehr sehr gut und abwechslungsreich. In dieser Woche hat es uns an nichts gefehlt und wir würden jederzeit wieder dorthin fliegen. Wir können das Helios Bay absolut und mit gutem Gewissen empfehlen
starstarstarstarstar Cornelia Seidel
Pro: Locatie buna, relativ aproape de Bucuresti, mâncarea buna ( mai puțin partea de dulciuri ) iar de băut....doar bere as putea zice ca e acceptabilă, în rest slabutz ( cel putin dpdv al meu ). Servire buna, ospătari proactivi. Camerele mari, curățenie în fiecare zi. Contra: Nu au plaja lor proprie, este privată, astăzi au venit si au strâns umbrele, pe motiv că bate vântul.... Rezervarea sezlongurilor se face cu o zi înainte, se plătește exclusiv in bani bulgărești. Costă 10.5 leva ( 2 sezlonguri + umbrela ). Nu au parcare proprie, parchezi prin fata pe undeva.... Pe parte de protectie antiCovid....ca peste tot litoral, nu se respecta coridoarele de circulației, sunt circuite separate intrare=iesire. Frigider mic si ineficient.
starstarstarstar Catalin Neagoe
Very nice location. Good food. On the beach.
starstarstarstarstar Holban Catalin-razvan
Inicialmente OK, mas logo acontece que há mais desvantagens do que vantagens. Os profissionais são boa comida, limpeza, água morna na piscina e lidam bem com as restrições associadas ao COVID-19 - mobilização e desinfecção completas. Esse é o fim Já no primeiro dia, o agressivo chefe da sala na varanda do restaurante nos agrediu com túnicas sem mangas, enquanto metade das mulheres sentadas ali estava quase nua até a cintura. A senhora da recepção não pôde trocar de quarto no check-in, de modo que havia dois no mesmo andar, apesar de o hotel nessa situação após a pandemia estar quase vazio. Nossos filhos na piscina não podiam usar o brinquedo inflável, porque o salva-vidas tinha um problema (aposentado com mais de 70 anos). No entanto, ele não teve nenhum problema com o fato de que um homem mais velho, muito gordo e suado, estava tomando banho com uma camiseta na piscina por vários dias o mesmo (nojento) - uma jacuzzi, uma piscina, ele entrou nela, comeu, talvez tenha dormido. Sem música à beira da piscina, sem atmosfera de entretenimento, sem feriados. À noite, os animadores faziam um belo show - são apenas 40 minutos -, então não havia música ou algo completamente não identificado em segundo plano. Os animadores amigáveis puderam se divertir a noite toda.
starstarstar Marcin Czyż
Inicialmente está bien, pero pronto resulta que hay más desventajas que ventajas. Los profesionales son buena comida, limpieza, agua tibia en la piscina y hacen frente a las restricciones asociadas con COVID-19: movilización y desinfección completas. Esto es el fin. Ya en el primer día, el agresivo jefe de la sala en el balcón del restaurante nos asaltó diciendo que teníamos blusas sin mangas, mientras que la mitad de las mujeres sentadas allí estaban casi desnudas hasta la cintura. La señora de la recepción no pudo cambiar nuestras habitaciones en el check-in, por lo que había dos en el mismo piso, a pesar de que el hotel en esta situación después de la pandemia estaba casi vacío. Nuestros niños en la piscina no podían usar el juguete inflable, porque el socorrista tenía un problema (pensionista mayor de 70 años). Sin embargo, no tuvo ningún problema con el hecho de que un hombre mayor, muy gordo y sudoroso, se había estado bañando en una camiseta en la piscina durante varios días (asqueroso): un jacuzzi, una piscina, entró, comió, tal vez durmió. No hay música en la piscina, no hay ambiente de entretenimiento, no hay vacaciones. Por las noches, los animadores hicieron un buen espectáculo, solo son 40 minutos, luego no hay música, o algo completamente no identificado en el fondo. Los animadores amigables pudieron entretener toda la noche.
starstarstar Marcin Czyż
Exceptional anti Covid 19 measures. Really feel safe in the hotel. Food and rooms are very good.
starstarstarstarstar Alexandar Maliuk
Good place to stay, minus no beach bar, paid deckchairs, no enough children attractions, nice rooms for 2+2. Area of hotel no real nice. Extra safety while COVID are OK. After all good ratio value to price.
starstarstarstar Paul
Muito bom
starstarstarstar Mocho Chapado Antonio
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