Stayed here March 10-17. Small adults only section of the Grand Memories. Grounds are beautifully kept. Friendly staff. Room was dated but always cleaned well and functional. Partial ocean view from patio. Mini bar in room. Very close to ocean. Pool was very nice and clean. Meals were always good and selection was plentiful. No complaints and overall very pleased.
starstarstarstarstar Jamie Rice
The best time I have ever had and the people are so great ;) !
I fell in love with the garden of Eden as I call it as it is my idea of paradise . The entertainment crew (Nany) and all those working with him to help us have a good time are awesome people.
The Ocean was amazing and the sand felt like baby powder under my feet. Our maid was so awesome and I fell in love with the Country and the people. Best experience in my life and was cared for like a queen,
starstarstarstarstar Mary Anne Ouellette
Absolutely stunning location, but the resort needed a fresh coat of paint and some maintenance. Linens and towels were stained. Food was decent but lacked variety. Staff were extremely friendly but just seemed so unhelpful. Just an average stay at this resort.
starstarstar Rory Schmidt
Stayed within the adult only Sanctuary section. The hotel buildings are very tired and not well maintained. Our unit was clean. Bad odours every day. Poorly maintenance of basic health and safety minimums, like hand railings on the stairs, tiles broken and missing on stairs.
My pillow had the distinct smell of puke the first night. (Not mine)
The general bad smell came and went with the wind direction. It’s quite possible that it’s just the musty smell of the surrounding vegetation. Nothing ever dries here.
The grounds and pools are amazing. The staff were a blessing. The friendliest staff I have ever experienced. Our “Butlers” helped us with everything. The bartenders and waitresses seamed genuinely happy to help us every day.
The beach is spectacular!
Food... well. This is the catch for most of Cuba. The Buffets were poor and repetitive. We had access to unlimited A la cart dinning. This gave us access to all of the restaurants across the 3 Memories resorts. We tried most of them. The food was better, but still very poor. Offsite dinning was no better.
If you are planning to stay at Memories I suggest you bring some food basics from home or expect to loose weight on your vacation.
starstarstar Robert McKee
Very nice hotel pools; beach looks like from a magazine, nice white sand and blue/greenish water; nice sea swims with walking out far;
One thing you guys need to get a grip on: bed sheets and bed covers that seem to have stains; I mean, I saw the maids carrying out bedsheets and they are carted away for cleaning; but maybe you need a bit bleach to get the stains fully out; some stains were on the bed cover; also, the maid must have seen them, they were directly next to her neatly folded towel with a greeting note; at some point I thought maybe she needs to be tipped a bit more to get rid of the stains, but nope, still there afterwards; don't know what to say: not really acceptable for a hotel with that star rating;
A la card Restaurants had good food; lunch and breakfast buffet were hit and miss; on the last day we found that the lunch buffet at the Grand Memories ( middle resort) was much better than at the Sanctuary, we wondered why.
starstarstar Thomas Ott
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