Zimmer, Service und Lage sind sehr gut... ABER - speziell die Zimmer mit Fenster in die mit Glas überdachte Lobby sind einfach viel zu heiß und es fehlt einfach Frischluft... Die Klimaanlage bläst immer mit konstanten 22 °C, egal was man auf dem Display einstellt... Bei Zimmern in den Garten/Innenhof sieht es sicher besser aus, aber das können wir leider nicht beurteilen (meine beiden Kollegen hatten auch Fenster in die Lobby)... Beim buchen vielleicht gleich auf ein Zimmer mit Fenster ins Freie bestehen, dann gibt es an dem Hotel sicher nichts auszusetzen...
starstarstarstar Wolfgang Knöbl
The hotel is in a good location. It lacks atmosphere and feels like a hotel in a shopping centre. Our room was large and well equipped. Check in was painful as we had to wait until 15.00 even though I'm sure the room was available. Not sure i would stay here again but it met our needs this time.
starstarstar yan hammond
Service: nice, normal 😂 but when we tried to call (2-3 calls we've made) cuz we need to replace the broken hair dryer, no one answered, so we went down ourselves right away but then find there were actually someone at the desk, not sure if its just a coincidence 🤣Room: Was okay, except we've got a broken hair dryer 😅Parking: they've got basement parking lots but the price will not be included in the room feesLocation: Great. super close to everything!
starstarstarstar Chili H
O hotel tem uma ótima localização, mas o atendimento, principalmente na recepção, é precário. Foi perguntado três vezes se o SPA está incluído no preço do quarto - por telefone antes do check-in, na recepção no check-in e no próprio SPA, a resposta foi sempre sim, e após o check-out um foi cobrada uma taxa adicional para o SPA. A equipe garantiu-nos duas vezes, novamente por telefone e por e-mail, que nos fariam uma surpresa na forma de pétalas de rosa espalhadas nos lençóis para o aniversário, o que obviamente não fizeram. No banheiro havia um azulejo rachado no chão e um azulejo quebrado na parede grudado em um pequeno pedaço de silicone, mofo no vidro do chuveiro, ralo da banheira quebrado. Móveis em ruínas no quarto - guarda-roupa e geladeira. O ar condicionado do quarto não estava funcionando corretamente, à noite a temperatura caiu para 20 graus Celsius apesar dos 23 graus introduzidos anteriormente. Não temos objeções à qualidade dos pratos e serviço no restaurante One e à qualidade dos serviços prestados no SPA. Não voltaremos a este hotel nunca mais.
star Diana Borisenko
I spent 3 nights at this hotel and cannot recommend it. Firstly, the WiFi connection was horrible in my room on the 3rd floor the day I checked in. I asked for a different room located on the 5th floor and the connection did improve on the 2nd day but it was still unstable and slow (I kept losing the connection frequently on both my phone and laptop). In my room, there was a kettle to prepare some tea but why there was no simple coffee machine with capsules is beyond my understanding given this is a 5 star hotel?! I had to ask 2x for the tea set to be refilled. Why they didn't do it when cleaning my room, I don't know. There's a gym on the 6th floor but it's very small, with 4 cardio machines, NO multifunctional machine, only 1 bench and a set of very light dumbbells (the heaviest dumbbell there weighs only 10 kg!!!). There were no towels in the gym until I complained about it. There was a water fountain in the gym but it was dysfunctional. And there was no remote controller to turn on the LG TV on the wall. Nobody was cleaning the gym. The same mess that was there on day 1 was still there on day 3. So, the gym was definitely disappointing. The spa facilities are also on the 6th floor and consist of a sauna, jacuzzi, massage rooms, and a steam room. They were of good quality. I didn't purchase breakfast at the hotel and therefore cannot comment on the quality and variety. It really annoyed me that hotel staff didn't knock before trying to enter my room. How rude and unprofessional is that!!! Moreover, I could easily hear other guests in their rooms - super annoying especially at 5 AM. The location of the hotel is great but so is that of other hotels in the centre. So, I rather book other hotels next time such as The Bridge Wroclaw, Marina or HP Park Plaza.
starstarstar David Prepletany
Very comfy bed.
The ac is not working good enough. Very hit in the room.
Update stay: 04/08-06/08-22:
Room was better with working AC.
Baby crib with good matrace.
Very clear room! 👌
Very nice and friendly staff in reception and restaurant 😀
starstarstarstarstar Dawid Gilbu
Eu não recomendo este hotel. Tive a oportunidade de estar lá no fim de semana e a relação preço-qualidade não é adequada. No meu quarto de hotel, encontrei um chuveiro quebrado que quebrou a parede durante o uso. A equipe do hotel não deu um desconto ou um pedido de desculpas pela situação. Além disso, fui enganado e informado de que não é possível reservar através do Booking porque não há quartos suficientes, apesar de haver muitos quartos no site. O que, obviamente, funcionou a favor do hotel com o pagamento mais alto. Serviço de hotel em um nível muito baixo. Eu não escolheria ir até ele novamente. Além disso, na entrada do hotel há uma loja de bebidas onde as pessoas ficam bêbadas e gritando desde a noite, o que não é animador.
star Dominika Niebudek
No es 5 estrellas. La entrada parece un centro comercial, antiguo, el suelo no me gustó,gastado.. en el sofá cama no había colchón!!!! Nose podía dormir allí, súper incómodo, todo duro.. el peor sofá cama que he visto. La cama grande si era cómoda lo unico. El baño enano no hay sitio para poner tu ropa o toalla. La secadora la use 1 minuto y se malogro... No es un 5 estrellas ni de broma.
star Claudia Jacquelin
Breakfast was very nice with a big variety of different dishes. The room was mediocre- the air conditioning did not work and the bathroom was small. The rooms were supposed to be renovated but not the bathroom and not the entire room. The parking lot is too expensive.
starstarstar Rachel Blankstein
Very nice hotel. My room was huge. Coffee and tea available, complimentary water. Nice new bathroom. The check in was efficient and the check in guy had this perfect English 😄. Breakfast was excellent. Lots of choice and good produce.
starstarstarstar Patricia U.
The location is very good especially if you would like to be close to the city center. The rooms are spacious. However, the service experience was inconsistent. Water was provided on few days few days it was not. The biggest issue was the internet. The net is too slow and unstable.
starstarstar Saurabh
O hotel não merece o status de um hotel 5 estrelas. Todos os hotéis de 4 estrelas que usamos pela última vez eram classes melhores. A área de entrada do hotel tem o toque de uma galeria comercial abandonada. O mobiliário dos quartos já está parcialmente desgastado. Mesmo as renovações isoladas realizadas, infelizmente, não dão uma melhor impressão geral. Não há instalações para fumantes. Não há sequer um cinzeiro em frente ao hotel. Apenas aspectos positivos são a localização realmente central e o bom café da manhã.
starstar Andrea Lojewski
Great place to stay during business trip. The room I got was big, nice furnished and beautiful. People extremely nice, services on the highest level and the best breakfast I`ve ever eat! I stronlly recomend this hotel for all business people. I will back to this place in the future.
starstarstarstarstar Tomasz Śnioch
Good price per value, really in the center. Disadvantage: not changing towels and bed sheets. Eco behaviour must observe the rules of cleanliness.
starstarstarstar ΑΑ 5
O hotel está em uma excelente localização na praça do mercado. Os quartos são espaçosos e bem equipados, mas um pouco desgastados. Os hóspedes têm à sua disposição uma sauna, jacuzzi e ginásio. Pequenos-almoços simples, clássicos, mas saborosos, todos certamente encontrarão algo para si. Uma pequena desvantagem foi o ar condicionado, parecia funcionar, mas quando o resfriamento estava no máximo, o quarto ainda estava muito quente. No entanto, acho que este hotel é uma opção muito boa para passar um fim de semana em Wrocław.
starstarstarstar Barbara Ejsmont
Experiência muito positiva para uma estadia curta. O hotel tinha tudo o que você poderia querer - era limpo, tinha instalações confortáveis e bem acessíveis e um componente de relaxamento como um spa e uma academia. O restaurante estava bem abastecido para o café da manhã e a equipe foi extremamente educada. A localização do hotel era insuperável - ficava mesmo ao lado da praça central e perto de tudo. O quarto era um pouco pequeno e a vista da janela não era fabulosa, mas geralmente é o caso de hotéis no centro. O preço também foi muito acessível. Definitivamente recomendo para uma estadia curta.
starstarstarstarstar Piczum
Very positive experience for a short stay. The hotel had everything you could want - it was clean, it had comfortable, well accessible facilities, and a relaxation component like a spa and a gym. The restaurant was well stocked for breakfast and the staff was extremely polite. The hotel's localization was not to be beat - it was right next to the center square and it is close to everything. The room was a bit on the small side and the view out the window was not fabulous, but that is often the case with hotels in the center. The price was also very accessible. Definitely recommend for a short stay.
starstarstarstarstar piczum
Bem central..
starstarstarstar Nelson Narrum
Ótima localização, excelente café da manhã!!
starstarstarstarstar Jaime Chin
O Hotel Sofitel Wrocław está fechado! Todas as placas e propagandas do prédio são desmontadas. O prédio está fechado. O nome está no Google Maps alterado para Wyndham Wroclaw, mas o hotel está definitivamente fechado até o verão de 2021. Booking.com não conhece mais o nome Sofitel. Wyndham oferece um quarto de apartamento a 200 metros do local, mas não é um hotel.
star Frank G. S.
The Hotel Sofitel Wrocław is closed!
All signs and advertisements at the building are dismantled. The building is closed.
The name is on Google Maps changed into Wyndham Wroclaw, but the hotel is definitely closed till summer 2021.
Booking.com don't know more the name Sofitel.
Wyndham offers an apartment room 200 meters from the location, but it's not a hotel.
star Frank G. S.
Quartos familiares, conectados por uma porta interna, muito agradável. Os quartos superiores são amplos, limpos e agradáveis. Camas muito confortáveis. O café da manhã é muito variado e saboroso. A recepção e o lobby não parecem bons. É como parte de um pátio interno, um pequeno shopping center que parece esteticamente e aconchegante. Algumas janelas do hotel correm para este pátio interior. No lado positivo, após a reserva no site do hotel, o próprio serviço perguntou se não gostaríamos de quartos familiares, quartos conectados. O processo de check-in em si, bem como o serviço de café-da-manhã eram decentes. O único ponto negativo do hotel é o pub nas proximidades, que foi uma recepção de casamento no sábado. Era difícil dormir com brindes e cantos.
starstarstarstar Filip Nowosielski
A really excellent hotel with prime location in the heart of wroclaw! Good job. See you again soon.
starstarstarstarstar Carlo Ska
Comfortable chain hotel. Very well located. Good variety of services, all well maintained. Ask for a room with a street view.
starstarstarstar Ad Pollé
Hotel céntrico y acogedor buena habitación y cama muy grande genial
starstarstarstarstar Nuria Garcés
Para ser un 5 estrellas está regular. No entiendo porque encima del colchón ponen un relleno de plumas, hace que te caigas hacia un lado. Amenities variados, mobiliario aún por renovar. Desayuno pasable.
starstarstar Patricia B. G.
We stayed for one night and were very satisfied. The rooms were generally comfortable, the staff were helpful, and breakfast was positively surprising. The only thing that was somewhat annoying was the bathrooms - it was impossible to close the (already half transparent) door. I'm not a fan of the "toilets with glass doors" fashion, but at the very least it should be possible to close them. Otherwise, we had a pleasant stay.
starstarstarstar Zvi Baratz
My stay at the Sofitel (8th to 11th Sep) was so pleasant in every possible way. The staff were so professional,so attentive to our needs. The concierge staff on duty were very helpful.A big shout out to Ola (Alexander) one of the wait staff at the breakfast bar for being so helpful and professional and knowing what we need without being asked. Thank you Ola. I would be so proud if I had a staff member like you.
starstarstarstarstar Nicole Najm
Nice hotel. Small gym (too small). Good breakfast. Perfekt location to explore the town. I like the dwarfs.
starstarstarstarstar Martin Maurer
Very comfortable hotel room, stylish public areas and very close to all the nightlife that Wroclaw has to offer, not a cheap bed for the night though, not at all - check for discounts before just turning up.
starstarstar Tony Brock
Excelente atencion.habitacion.baño y desayuno.inmejorable ubicacion
starstarstarstarstar G. Teresa Otero
I had a great stay at this hotel. Staff at reception were always kind, friendly and very efficient. Breakfast was prefect my served with broad options. The rooms were spotless, tidy, comfortable and very nicely decorated. Overall, very happy with the stay. Definitely coming back!...and 5 min walk from the main old town square!
starstarstarstarstar Ernesto Moreno
Hotel has nothing to do with 5 stars standard. Location of the hotel is really good if you came to explore the city and enjoy night life. But nothing more. Comfort of sleep weak, noise from street and neigbhour rooms. No heating in the room. Pressure of water very low, hot water is only warm, not hot. Shower mixer broken. Room and equipment urgently needs renovation. Breakfast is just normal standard, nothing special. No fresh juice. You can have poridge and full english breakfast, some additional snacks. I do not reccomend this hotel. It’s better to take strong 3 stars and pay 2-3 times less to get the similar level.
starstar John West
Absolutely fantastic location!!!! Great service! Most comfortable bed ever! There's a steam room, sauna, and jacuzzi to relax at after a long day of walking. There's a 24/7 liquor store in the same complex which was an added bonus. It is hands down the best place to stay at in Wroclaw old town.
starstarstarstarstar May
The hotel is in a central position very close to the main square. The structure is very beautiful inside and the rooms a very confortable. You can find a small but functional SPA with sauna and whirlpool. It's available also a fitness room. The breakfast is great, but quite expensive. Overal is a really good hoteal, my favourite in town.
starstarstarstarstar D S
Me encanta...en pleno centro de la ciudad. Gran hotel para disfrutar del centro de Wroclaw
starstarstarstarstar Rafa GONZÁLEZ
Muy buen hotel y bien situado
starstarstarstar Octavio Baldo
Excelente, lo mejor es la ubicación,en el centro de Rinek, ambiente a todas horas. Servicio muy profesional y atento.camas comodisimas
starstarstarstarstar Tere Moya
El hotel en general no estaba mal,pero un hotel de cuatro estrellas no tiene nada que envidiar a este hotel.El personal muy agradable y muy entregados,te ayudaban con cualquier cosa y siempre estaban atentos
starstarstarstar Soledad Regidor Bautista
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