We stayed two weekend in a row. AMAZING so kind and so comfortable. All the staff was amazing. The lake front view was breath taking. We had the most amazing relaxing time since all this crazy in the world started. Plus our house Keeper Kayla was amazing the rooms were so clean and perfect. We will be back soon.
starstarstarstarstar lori newlove
Worst hotel stay I’ve ever experienced. In short it’s a great location and beautifully designed, but there are staff issues that could ruin a whole stay. Lengthy review to follow:
From pre-arrival I already felt as if this hotel was mismanaged. I called a day prior to my stay to update my reservation - I had two really simple requests but I couldn’t complete them online. When I called all I said was “I need to update a reservation” then I gave her my confirmation number. The associate immediately put me on hold. When she returned she said that she wouldn’t be helping me with that and I should do it online. She NEVER asked what I needed help with, just stated that she wouldn’t be helping me. I said I needed to shorten my stay by one day and then merge my two reservations so I wouldn’t have to check out and check back in mid-stay. It would have taken her 30 seconds to complete but instead she said no and transferred me to reservations. (Please note that a on-property clerk has more authorized actions than a central reservations agent, so if she couldn’t do they shouldn’t have been able to either.) Reservations cancelled my one night, but didn’t merge them.
After that exchange I already wanted to cancel my reservation and stay elsewhere. Upon check in I still wished I would have. The check in agent was incredibly unfriendly. I would usually crack this up to “maybe she just didn’t like me” or “maybe I did something to upset her” but I had already watch her interact with someone else, it was just her. There was no welcome, no greeting, and no smile. I believe she was training as there was a woman watching over her shoulder. Even the woman was unfriendly. The least she could have done was talk to us while the trainee checked us in.
We had a couple issues with our room. There was no soaps, wasn’t super clean (water spots, hair) and too few towels. Also door wouldn’t deadbolt and refrigerator wouldn’t turn on. Eventually we did visit the desk for more towels and soaps. Fortunately the next shift had two new associates who were much more pleasant. The gentleman welcomed us, smiled, and even made us laugh. Complete opposite of the previous associates. After check in, all associates were great.
Preferences and elite status mean nothing at this property. I asked for a high floor, was on 2nd (out of 4). I originally booked a 2 queen but asked to switch to a king if available but was denied (even though king rooms were available) and I didn’t even bother to ask for an elite upgrade (even though upgrades were available too) and we were right next to the laundry room.
They also decided to do fire alarm testing at 9am and didn’t bother to tell us beforehand. AGM called after the alarms had already gone off for a at least 15 minutes.
Overall was a really disappointing stay. If I stayed again it would only be for the location, being right on the water.
star Danielle Swafford
Great place to stay. I'll be going there again. The staff was friendly and helpful.
starstarstarstarstar Will Durham
Very clean and comfortable hotel. Right off the highway. I was getting tired driving and needed a room that was convenient to sleep and it was great. Service was very friendly and efficient.
starstarstarstarstar Mike Gunn
Simply the best customer service from the front desk I've ever received. The manager (was wearing a skull mask). It's not just that he was great - he had clearly influenced the entire staff, and everyone was a carbon copy of his leadership. I truly hope Marriott understands what they've got in this guy. Best manager ever.
starstarstarstarstar Joseph Hurtsellers
Rooms are not that expensive, keeping this in mind the quality seems fine. Staff is also helpful. Nice lake side pool is there however there is no beach access.
starstarstar Deepankar Raj
The wife and I were looking for an inexpensive place to stay for the night and happened upon this place. The room was clean, bed and pillows comfortable, and great cable service compared to more expensive places. The view walking out of the room was beautiful. The women we encountered at the front desk were both very nice and helpful. We saw a sign at the desk that said the pool was out of order but that did not bother us at all. The only issue we had was the door latch did not seem to work but the main one did. We definitely see this place as a viable option should we need somewhere to stay close to Cedar Point.
starstarstarstar Steven Jones
Pool out of order. One end of pool out of ground due to freeze and thaw. No mention of this when we booked the room. Heroin baggie on ground outside my room first morning. Yes I said heroin. Room smelled like a damp mop. I understand it's on the shore of Erie but Pine Sol goes a long way. Staff advised a electric hook up for boat would be accessible. I had to run a extension cord out the door. 189.00 a night wow. So look at a condo in West harbor 200.00 with a boat slip.
star Dave Ridgeway
Aside from having a weird smell when we initially entered the room, everything was great. We stayed in a lakeside room and the beds were comfortable and pillows were nice. The front desk lady was super awesome. Seriously she made the stay so much nicer. Check out was later and the Continental breakfast was tended to. Pool was out, but there is a concrete pad right on the lake that we fished from. Definitely will stay again!
starstarstarstarstar Kelli Schulte
Service was excellent. Everyone behind the front counter are very kind and will get you in and out as quickly as possible. The free breakfast is composed of what tastes like school grade food, but at the same time has good components to a balanced breakfast. My room was clean, but with a faint smell of dankness, as well as having cobwebs in the corners. Personally that doesn't bother me much, but to some of you neat freaks out there, you might not be happy.
Honestly it's worth the money though. It's cheap for what it is, 30 minutes from Cedar Point, almost soundproof, and well managed.
starstarstarstar Michael Westbrooks
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