The best place at Playa Varadero, nice big palmtrees at the beach and very clean.
starstarstarstarstar Moviepilot Love
The rooms where nothing like the photos. Booked Jr. Suite which was conveniently located but the shower wasn't built properly and constantly flooded the floor, the bedsheets and pillowcase covers were stained with what looked like makeup and nail polish. There was one wooden chair in the room to sit on and a small plastic table. The photo shows a lounger and two nice chairs and table. Our bedroom door had a deadbolt, but no actual bolt that locked it. The staff would knock and then walk straight in because we couldn't properly lock it.
The restaurants never had what was on the menu. When you walk in they tell you everything they don't have which basically leaves you with one option in each restaurant. They didn't have anything on the drink menus in the lobby and said they have never had it. Why have a drink menu then? They don't have orange juice so forget getting anything made with oj. Like Mimosa. We were there for two weeks and they ran out of chicken, French fries and wine after the first couple of days and never replenished it. When they did have French fries in the evening they said they didn't have ketchup but they always had it at lunch time. The people were lovely but there was absolutely no motivation to go above and beyond for anything.
Trucks drove around at night spraying for mosquitos creating a fog that covered the entire resort and I worried what chemicals they were spraying throughout the resort. We got eaten alive by mosquitos while watching the evening shows because the entire resort is surrounded by stagnant water. If they turned the fountains on there would be less mosquitos and less need to spray. I am pretty sure we ended up with either Zika virus or bed bug bites because when I looked up the blistery bites that were in small clusters we all received they said bed bug bites but we also had red eyes, headaches, sore throats and aches and pains which are consistent with Zika.
I would not go back to Cuba again and especially not to Paradisus Varadero.
starstar S
Great food, fantastic beach for kids, super kids activities!!!!!!
starstarstarstarstar Deborah Ball
Great weather! Friendly staff. Good food and lovely beach.
starstarstarstar Erin Knutts
Worst hotel experience ever! This is not a 5 star hotel (even if we all know that In Cuba we have to be a little more tolerant)
I came to Cuba many times (about 10 times) and I’ve been to 3* when I was younger... than 4* and now 5* since a couple of years. This is not a 5*. Not even a 2*. No hot water (ice cold shower during all the stay) We tried to change room and it was so complicated... they finally accepted it the last night we were there (so we finally could take a hot shower) Rooms and buildings are outdated, old, need renovation. Service is really poor. Food is not good. Half of what you order at the bar (but that’s on their list) they don’t have. The ‘spa’ (witch you have to pay to go) jacuzzi is cold, steam room, not working, water circuit out of order. (massage was good though). We also tried to take a shower at the spa and they had no hot water... they said “maybe in an hour”. Stay away from this place! is not good. And unfortunately for us, it was suggested by Air Transat vacations (the rep said it was one of the best hotel)... I will never trust them again.
star Jessie Lassonde
French
English
Spanish
Portuguese
Armenian
Italian
