AVOID AT ALL COSTS. If I could rate this 0 stars I would. A group of us booked their sister hotel (Alua Hawaii) and immediately upon arrival we’re told the hotel has no air con working and hadn’t been for days, so we were offered fans the size of a pea or to move to this hotel with an upgraded room…. not sure what this upgrade was?? The air con didn’t work in this one either, the food was not cooked most nights as they couldn’t keep up with the demand and quickly shuvved food out on the plates around the buffet. The pools are over crowded and not enough umbrellas. Reception staff especially Andre were incredibly rude, no interest in helping you at all simply used “not my problem” and lied about how they were resolving issues. One of the worst places I have ever stayed at and will definitely be telling people to avoid this place at all costs.
star Maddie Kilpatrick
We cannot fault this hotel. Rooms are beautiful, very spacious & well equipped. Beds extremely comfortable. We paid for a sea view & this didn’t disappoint. Stunning views. Reception staff extremely friendly & helpful especially Julia.
Celebrated my birthday whilst here & came back up to our room to a lovely card, bottle of bubbly & champagne flutes. Such a thoughtful gesture. I would 100% recommend staying here. We will certainly be coming again
starstarstarstarstar Alison Killen
Everything was wrong. There is party in the bar everyday 21-00. Defnitely not family friend hotel. Our first room smell like mold, toilet didn’t flash and the crew was so rude and disrespectful except one young lady. There was nothing on sell in a hotel pool bar. Crew didn’t want to help with problems and told lot’s of misinformation. They wasn’t water or electricity in a whole day.
star Sara Hedemäki
The place was in a good location with great views over the bay. You are on a hill with is challenging in the heat and a pushchair.
The beach access is good.
We had our rooms changed due to the standard of clean, which was suboptimal, but the team rectified it.
Food was good. Hats off and huge thanks to Adnan, Abel and Christian who really looked after my family and I. They really went above and beyond.
Mocktails were also good and to a decent standard.
The kids loved the pool, which can get a life congested but in the heat it is understandable.
Overall a good place to visit, with great views and good staff.
To get a taxi is really difficult and be prepared to wait over 30 min.
starstarstarstar Amar Bhavsar
Fantastic apartments. Really family friendly, clean modern hotel. It's right on the beach, amazing views. Food & drinks were great. Julia at the front desk was really helpful throughout our whole stay. She managed to get us in our room early & arranged a late checkout for us which really helped with our flight times. If you are going to the area, I would highly recommend these apartments.
starstarstarstarstar Lauren Duffy
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