First and foremost to get through to customer service is shambles as they take so long to pick up the phone.
The apartment is also not near the O2 good 20 minutes walk. The ad is too good to be true.
They don’t leave clear instructions after booking the apartment which is very frustrating as I used my whole day chasing them rather them chasing me.
I booked this apartment just for one night. The customer service is disgraceful. I got to the location to pick up the keys bare in mind they are fast to take doposit but when it comes to picking up the keys the instructions are very limited. I told the lady from customer service that am not happy with the service she them accused me of shouting loool. And then said she wasn’t going to give me the keys so now am stranded. Anyways I want my £80 back PLEASE.
Never in my life have I had such issue booking apartments
Good Customer service is very important to me and unfortunately I didn’t receive it.
star Arich 23
MISLEADING, Nice apartment! However it is not close to the o2!!! Neither can you see any evidence of the o2! Clean, tidy and well decorated. Would recommend for a casual night out but nothing spectacular!
starstarstar Tia smith
Booked a stay for the night and then the booking was cancelled unexpectedly and for no reason. However when i called up to find out why, I received the WORST customer service I have ever received especially from a woman named Malina; who was rude to me on the phone, as well as shouting at me and hung up the phone on me three times whilst I was in mid sentence. When I called up to speak to the manager, she went on to lie and kept hanging up the phone. then later on proceeded to block my number from calling up the property. Also called up and spoke to a male, who refused to give me their name and proceeded in behaving the same way.
I would HIGHLY recommend not giving/wasting your money to such a company that is incapable of providing good customer service and not creating a platform to voice these complaints. The whole company is corrupt!
star Ramatu Ibrahim
THIS IS THE WORST EXPERIENCE I HAVE EVER ENCOUNTERED WITH BOOKING A PLACE TO STAY. I usually don’t like writing bad reviews but I do not want ANYONE to have to go through what I did! Firstly, they demanded £1500.00 security deposit (which is no small amount of money!) in advance. There was no clear rationale why they needed so much money upfront and I found out others later on had to pay £250 deposit!! Even though I swiftly paid this, I spent the best part of 3 weeks chasing them up nearly every day with various incompetent staff members who would either promise it would be resolved shortly or just simply hang up. I sent several emails with no response and starting to seriously think this is a scam. I will be pursuing this matter legally if I have to.
The actually accommodation itself is nothing special and a disappointment to say the least. The garden was unkept, there were stains and markings on the walls, the bedrooms were small, the wifi was slow, it was not very close to the O2 and an absolute nightmare to get the key for access to the property. I would not even recommend my worst enemy to stay here!
star Katherine Smith
told to go f#$$k myself by a member of staff shocking service I left immediately.
star Jamie Ruxton
Portuguese
English
Spanish
French
Armenian
Italian
