I am deeply saddened by not being able to give Brisas Guardalavaca a five star review. This land is my land. I was born here in the city of Holguín in 1987. the beach is unlike any other kind. The flora and fauna are rich in its own tropical characteristic way. This is a beautiful place with an incredible ocean breeze. I just cannot believe how much things have changed in 16 years of absence. I once came to this hotel not long ago after it was first opened. I remember “Jack”from Canada, 🇨🇦 a really nice gentleman who was the GM for the resort at the time. Back then seven days here felt like seven days in paradise, I exaggerated you not. In my opinion, These were the golden days. Many other countries had business here and were very much involved. DR, France and Spain.
I recently stayed a 10 days vacation with my family here at Brisas. To be true and fair, the food was good all around, and the service I received from some of the older employees was really good. I have to say..very few.... Here is my very honest experience:
Not all, but most of the staff was not very courteous, nor attentive. No one seemed to care much. like many other things in Cuba, nothing was properly functioning. My Villa (room)had not AC. Yet the resort administration pretended to be helpful by doing nothing really. They moved me around to a couple more rooms. The problem with air conditioning persisted everywhere else so, we decided to stop traveling around. Can you picture yourself moving luggage all day long with kids by your side. Moving on..
Every time I sat at a bar or at a restaurant, I felt like I was bothering the employees. As I come to find out...Most of them were young students of turismo schools with little to no salary. No wonder everyone looked so grumpy. In many occasions, I recalled arriving to “el Guayebero” restaurant, my favorite due to its magnificent ocean view. No smile, not even a greeting. It was quite uncomfortable.
I’ve always considered myself a peoples person. Make no mistake, I am not judging anyone here. There was a very interesting mixture of Cuban nationals with Russians customers along side a very few British Matties. Everything was basically a complained. In other words..Chaos ruled the front desk main lobby.
This “once” beautiful hotel has seen better days, And I felt like I have let my family down. Everyone should always receive their end of the deal, if that’s what you agreed to pay for in the first place. It’s
“common sense”. Something entirely lost here! Trying in reasoning with a few employees felt like jumping from an airplane without a parachute.
Some of my photos will speak of the beauty I began this writing piece with, I hope I lead you not into another disappointing adventure.
starstarstar Armando Felipe
Great place. Food not the best and front desk staff are not the friendliest but it's really the only complaints. All the rest of the staff was great and the beach awesome.
starstarstarstar jd powers
The personnel are the greatest people you will meet. Very educated, and very entertaining. Looking forward to our next visit!
starstarstarstarstar Stephanie Kuhn
Loved this holiday. Stayed here for 10 days. Pool was clean and the swim up bar was great. Sunbeds around the pool can get taken up quite quickly. The beach had plenty though. Clean beach and a few water activities. Personally I struggled to find food I liked in the restaurant in the evenings Breakfast was my favourite meal. Lunchtime I had food from the poolside snack bar which was cooked fresh to order. Chips, omelette, burgers etc. I would go back again. We were a group of 4 adults in our late 30's and we went in june.
starstarstarstarstar Lyanne Mclaughlin
Great hotel and amenities. Made some awesome friendships with staff and other travellers. I am a very picky eater so I am not a good source for food comments. Wish we had a villa slightly closer to main pool, but resort is large so someone has to stay further away. Overall great time!
starstarstarstar Sami Martin
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