This is not a review, it is a reply from the OVO Network team who just discovered this bad review below, after a whole year without noticing it.
Dear Stephanie,
we heard about your bad experience after your stay on 16/02/2019, when you kindly completed our satisfaction questionnaire. We were at the time absolutely shocked by what you reported as your experience, and submitted your remarks to both the owner and the manager of the chalet. Pascale the owner was very upset about it, while the manager Denys didn't seem to see what was the problem. It was not the first time that OVO Network and the owner had to talk to the manager about his unprofessional attitude, and this occasion was the last one we had to go through.
Pascale decided to stop working with Denys and is now very satisfied with the service provided by Céline, who manages another OVO Network property in La Clusaz : chalet Tilumi.
For your information OVO Network deals with the website, marketing and booking process of the properties listed on our portal. We facilitate the match between guests and the perfect property for their group. Once the booking is effective, the responsibility of the guest passes on to the manager and the owner. They both sign a Hospitality Chart with us to ensure that the same level of service and commitment is found across all our rentals. This is a matter of trust, as we can't be present for each stay to check if the manager is respecting the chart.
Reviews like yours are very important for us because they help us sort issues and improve the quality of our service.
We do encourage you to check independent reviews on our Google My Business adverts, our Homeaway adverts, our Airbnb adverts, and our Booking.com adverts, so that you believe us when we say that your bad experience was a real accident and absolutely not the rule for OVO Network. We would love to have you back ! Don't hesitate to book an appointment with our property expert who will help you to find the best rental for you and your family.
Best regards
The OVO Network Team
starstarstarstarstar OVO Support
We have stayed at Chalet Andreanna two years in a row. It is a great chalet, but severely let down by Ovo Networks, the company that manages it. When we arrived for our second stay the beds were not made and there were no towels. By this time it was already early evening and we had two small and exhausted children in tow. On complaint, Denys, the manager of the property, offered up the solution, that he would be over “sometime that evening” with some towels and linen - clearly expecting that we were going to make our own beds and not considering the need for our children to get to bed. Now, I am capable of making my own bed, but when paying over £5000 for a weeks accommodation, not much inclined to. When Denys was pressed on exactly when he was going to come over, he hung up, although to be fair he denies this. Second Ovo person up - Sylie, the customer relations manager, who made it very clear that she felt that she was doing us a favour by speaking to us at all on a Saturday afternoon and that the contract for our stay was with the owners, who we have never had any contact with and I am guessing think they are paying Ovo to sort this stuff out for them. I asked one of the owners of Ovo to contact me, but no one did.
Sadly this wasn't the only issue we had with the chalet, it wasn't clean everywhere, the joining instructions contained out of date phone number etc. We won’t be coming back to Chalet Andreanna, or any other Ovo “managed” Chalet and I would recommend others avoid Ovo too.
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