worst experience ever with double tree. Very basic breakfast for vegetarian specially.
Also the staff is totally non cooperative and they actually deduct our money for 2 days but we stayed there only for one day.
we had a booking for 2 days but because of extreme weather we checked out in one day but they totally refused to refund our money.
Also even the manager was also showing herself as helpless which is actually unprofessional.
This was my worst experience with them and I lost 244 Euros due to their non cooperative behaviour and decided not to book this chain ever in any country.
star Gaurav Maheshwari
Worst experience ever with double tree. Very basic breakfast for vegetarian specially.
Also the staff is totally non cooperative and they actually deduct our money for 2 days but we stayed there only for one day.
we had a booking for 2 days but because of extreme weather we checked out in one day but they totally refused to refund our money.
Also even the manager showing herself as helpless which is actually unprofessional.
There is one more thing that they deduct the whole money from the customer at the time of checkin so that the customer cannot do anything later on if any change in plan.
whole staff presenting themselves as helpless which is ridiculous.
This was my worst experience with them and I lost 244 Euros due to their non cooperative behaviour and decided not to book this chain ever in any country.
star shikha maheshwari
First of all. No benefits as Gold member. Except very basic breakfast is for everyone with/without status. Very small room with old deco. Somewhat far from görome
We were asked at check-in whether we booked activities for the next days. Since we didn’t book any so we decide to book with the hotel as I thought hotel reception should be trustworthy than other travel agencies, which turned out the worst decision ever.
The staff highly recommended some RED ROUTE day trip as well as ATV which were totally rubbish and overpriced. The trip was only 15 -30 min per stop, and the tour guide only gave basic introduction then we have to leave. The lunch tastes like cat food, and what’s even worse, they bring us to a shopping store for porcelain and we have to watch some rubbish porcelain making and shopping. This is totally ridiculous considering we paid 70 dollars for this 4 hour trip!!! Other tourists at the group paid only 40 dollar. Totally unacceptable.
They make the tour time schedule so tight that we have to forgo the last stop on the first tour, because they have to drop us to the next ATV tour.
We booked the ATV hour for two hours but we were not even riding 40 min. They forced us to follow them in one line in a very slow speed, and making 20 min stop every 10 min. We asked them why they said we have to follow them and it’s the same route as the “one hour ride ATV trip”, just more stopping time. This is totally a spam as we paid for two hours ride. And eventually the ATV vehicle went broken half way and we have to ride two person on one vehicle. We paid 50 dollar for the two hour ride per person, while other tourist paid only 20 dollar.
In total very very disappointed trip and the Hilton staff just let down our trust. I will never come back again nor recommend this place to anybody.
star Fan
Merhaba. We are visiting from the USA. Your hotel food and rooms were great. Breakfast and dinner buffet were plentiful with countless varieties of entrees and appetizers. Staff were friendly and generous with their hospitality. Teşekkürler.
starstarstarstarstar Naim Rahman
A bit of a mixed experience, but nonetheless good value for money. Rooms are cozy but on the small side and furniture a bit dated. The hotel could do more to prevent people from smoking - the smoke diffuses through the bathroom vents. Great pool and spa area. Large breakfast. Nearly empty parking garage. Nice staff at restaurant and pool - thank you for the orange juice and iced coffee! Overall, no luxury, and the hotel is mostly used my bus tourists, but recommended for the 60 Euros we paid.
starstarstarstar Thomas Diez
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