Nice place to spend time with your love ones. Great staff and hospitality. However the hotel was so crowded with a lot with visitors since we can't fly out from out country. After all, the staff was so pleasant and nice.
starstarstarstarstar Noor Nadia Md Sharif
They say we are paying more for the brand. When dining at Hard Rock Cafe..do not order the local food.. you'll be disappointed. The classic burger feels incomplete. Just burger and fries. If you want cheese.. need to order for the top up . My advice . Either you eat elsewhere and go for coffee or drinks at the cafe or cakes. Or .just order the expensive ones. Remember you are paying for the brand. But the waiters/waitress are superb.
starstarstar Noriani mohd idris
So glad we chose HRH instead of the other 5 star hotels as everything was exceptional. We got a pool access room and swam to our heart's content. We requested for a bit more privacy and the front desk was really helpful in showing us the layout of the hotel and went through with us the pros and cons of each room. Love the room that was given to us. Agree that the breakfast buffet was mediocre and the staffs couldn't handle the breakfast crowd, it is difficult to get a parking in the hotel, and also the TV channels were disappointing. But I came here solely for the pool and they delivered. You can actually listen to music while swimming in the pool which is super cool! 11/10 would recommend!
starstarstarstarstar Lee YiTing
To be honest, I had high expectations before I checked in and honestly, the check in process itself was very smooth. The management did a good job by promoting good hygiene habits by distributing face masks & sanitisers to hotel guests and ensuring daily temperature screening. But once I got into the room, the interior feels dated & gloomy (don’t the hotel management know that purple is not the best colour for a bedroom?) - the drawer of the bedside table couldn’t be closed properly (not a big issue but you’d expect better of a 5 star hotel), the bed was made but there is a bum-print on the quilt as if someone had sat on it before I got in the room and on the last day before I checked out, I realised that the staff hadn’t cleaned the room properly before I checked in as there is a used cotton bud lying on the floor in the corner beneath the writing desk (I hadn’t used one and hadn’t ask for room cleaning either during my stay). Very disappointing!
It also does seem that the hotel is operating at full occupancy as it seems to be fully booked when I was here. No issues as long as the hotel adheres to the right SOPs. However, it does affect the quality of stay as the pool was packed and there is no way to relax during my stay as it seems as if I’m in a marketplace with all the noise around me. Worst still, after being out and about on the beach I came back to the room and could hear renovation sounds and drilling, come on, Hard Rock! Charging 5 star rate inclusive of surcharge during the holidays but yet compromising on guests’ comfort? Couldn’t the renovation be done at times when there are less occupancy in the hotel?
Other than that, food and drinks is great at the Cafe with friendly service by both the hotel staff and Cafe staff, thumbs up for that. Great in-room entertainment too.
starstarstar Siew Ngah Lee
Thank you Manager Ayuz & Sven and team for excellent service. Not to forget Ms Bell, the hotel receptionist. And the bellboy who greet us. Ms Bell handle our check-in fast & smoothly. This is our second visit and everything is awesome! I feel safe to spend my holiday here because they really follow and implement safety measurement during this outbreak effectively and efficiently. Good job & highly recommended hotel. Great staff great service. Will come back.
starstarstarstarstar Tuah Aishah
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