Serviço inexcedível, conforto absoluto, recomendo.
starstarstarstarstar Luis P. Sousa
Esperava mais para um hotel do nível Hilton. Diversos problemas no check-in, como quarto com gente dentro e mais de 20 minutos de espera para um novo quarto. Tudo muito impessoal.
starstarstar Marcos Ferreira
maravilhoso... Pena que a internet não está a altura.
starstarstarstarstar Cempac Arritmias Cardiacas E Marcapasso
Bom, boa atenção e muito bem localizado. Recomendo, mas não é barato!!
starstarstarstarstar Roberto Douglas
Hotel maravilhoso!! Atendimento excelente e quartos confortáveis !
starstarstarstarstar Isla Bento
Hotelmuito confortável. Quarto espaçoso. Restauranteprecario em atender demandas
starstarstarstarstar Decio Pinho
Hotel super señorial, siendo Hilton sabes (o deberias saber) que dormiras bien. Mi caso fue un poco "extraño", habitacion con baño unicamente para gente discapacitada. Bueno, a pesar de eso, señalar que el desayuno esta bastante bien.
starstarstar Jona Zamora
I stayed during my business trip and to my surprise even due to Pandemic when everyone was more cautious for hygiene, they proved to be very sub-standard. Bathroom was having sign of use from last guest. Even toilet seat was having strain from last use. There was dust, hairs and spider. Even after informing, the did not clean the toilet.
star Zeeshan Javeed
Para tener la fachada que tiene y ser un hilton el interior está demasiado anticuado y descuidado. Lo mejor de todo es el desayuno y la ubicación , pero no lo veo como una buena opción
starstarstar Diego
Location is excellent, bang opposite to the Paddington Tube station. Housekeeping Service is good however need improvement in teens of consistency. Felt the staff during breakfast was a bit rude since the took my room number to charge for breakfast without confirming there was breakfast available since I was a bit late. I ended up having just bread butter with a coffee which is absolutely not with the amount paid towards breakfast.
starstarstar Rohan GJoshi
The reception offered to upgrade us for an extra 120 pounds for 2 nights. He said free breakfasts and lounge access he says open from 6 pm to 8pm. When I was checking out, I got charged for almost 100 pounds for 2 breakfasts. I questioned this to be told, that because we had breakfasts at the restaurants. Turned out the breakfast was in the lounge, not in the restaurant ( we were not informed , as in other hotels and resorts I stayed, breakfasts are served in the restaurant in the morning). There is lack of communication. Very misleading indeed. The receptionist did not point that out to us ,where the breakfast will be. I was really disappointed. The fridge in the room was not even working, and the toiletries were so tiny and limited like 10 ml for a bottle of hand wash. I feel like this hotel is just interested to get your money. For the price it is not worth coming here. I don't recommend this hotel. You can get a better deal somewhere with same price. Very disappointed.
starstar R Saunders
I hate giving
Poor reviews but this place deserves one. The disdain for the guest seems to seep down from management. Don’t stay here if you want to sleep cool or have a mini fridge in your suite that was promised. Or feel in any way that you were charged fairly. And heaven forbid if you have any problems or simple requests. No refrigerator in. 700 pound per night suite? No windows and no way to cool the place? And managements response? It’s just the way we do things here.
I too am a Diamond member and despite the convenient location, would advise everyone to stay somewhere else. Unfortunately I’m still here for another 2 days.
And if you look, they only seem to respond to the positive reviews. Nothing that will help those who complain about things in their reviews that would legitimately show any effort to help them.
star Mr Toad's Wild Ride
The hotel is a bit tired and would deserve thorough refab. However friendly and professional staff makes whatever is possible to meet customer expectations and improve overall stay experience.
Initially my review was rather negative but attention and customer focus of the hotel staff and management rescued reputation of the Hilton brand I have been loyal for years…
On positive note, rooms have high ceilings and the location it truly awesome.
People and attitude = 5 stars 🤗
Facilities and decoration = 2 stars 🫣
starstarstarstar Adam Lantner
O pior serviço que já vi em um Hilton, a localização excelente, quarto grande, mas tudo bem velho e mal cuidado, funcionários mal educados, principalmente os da recepção e concierge, além da demora no atendimento, não atendem telefone NUNCA, não tem serviço de quarto e minibar não funciona. Não vale o preço, o único ponto forte é a localização.
star Wonder Jarjour
Cafe da manhã vale a pena. LOCALIZAÇÃO PERFEITA. UMA PENA O SERVIÇO DE QUARTO .
starstarstar Bhabby Sá
This is a large hotel right next to Paddington station. Despite its size however the staff make sure that you have a personal and pleasant stay. In my experience, the staff was very friendly, competent, helpful and kind. The rooms are spacious and clean. The bed and pillows are comfortable. The breakfast has a good selection of culinary and dietary options. All the sights and attractions of Londonare easily accessible either on foot from the hotel or with public transport. Getting to Heathrow is a breeze. This is certainly a place that I will be trying to stay again in the future
starstarstarstar Uncle Em
Location is great. Walkable to Hyde Park. Rail and tube are right there. We mainly used Bolt. Order breakfast from reception if you haven't pre-booked it to save money. Cafe Panache around the corner had great English breakfasts, too. Loved the curry at the hotel's restaurant.
starstarstarstarstar Shannon Hedges
Absolutely disgusting filthy place! Was upgraded as I’m a Diamond member. This upgraded room is worse than some 2* hotels I’ve had to stay in for work. Filthy sheets full of hair shavings, stains and dust on every surface, and tried to ring Housekeeping, Reception and Guest Relations which were all inoperative or not answering. Took me 20 minutes to get hold of someone to ask for slippers which I am told will ‘take a while’. Only positive is the friendly lady on reception. Will be writing to higher management with photos about this place. Not acceptable considering there is a pandemic. Save your money and stay in a Premier Inn because you’ll get better standards. Here there is zero standards and it is ultimately ALWAYS the managements fault.
star Gemma Grant
Bien, gente amable pero falto de personal
starstarstar Maria José Ramírez
El hotel está bien situado y es cómodo, pero hoy en día no es de recibo la política de tener que pagar por el WiFi, que no siquiera es gratis para los clientes habituales de Hilton
starstar Enrique Matorras
Fue excelente, tanto el servicio como las habitaciones y además había de todo alrededor
starstarstarstarstar Laura Gutierrez
Excelente Ubicacion. Fui por un evento y conecta muy bine con cualquier lugar de Londres. Ademas se veia muy elegante todo.
starstarstarstarstar Carlos San Maximo
Llevo solamente un día y de momento todo perfecto. Incluso con mi poco nivel de inglés se agradece que te atiendan en tu idioma. Muy bien comunicado, metro, varias líneas de autobuses y andando se tarda poco a la zona de tiendas.
starstarstarstarstar Marino
Por fuera es un hotel elegante aun no tuve oportunidad de conocer y es conocido como la mejor cadena de hoteles en diferntes paices .
starstarstarstarstar Rosa Villa
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