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Hotel Awazul

Carretera Federal Km 3 Bacalar - Cancun, Near Polytechnic University of Bacalar, Bacalar, Quintana Roo 77930, Mexico

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Bacalar

I stayed here with my family in August. The rooms are clean and modern. The owner is kind and helpful. You can borrow the kayaks free of charge! And explore the Lagoon. This resort is also normally priced, which is great. The other hotels along the Lagoon are over priced for no reason. 10/10 recommend for families and other travelers.

Keval Bissessar

To whom it may concern. I would like someone from corporate to contact me. I’m very upset and disappointed. My husband and I had to leave the hotel at midnight because of all the issues we were having. Awazul representative told us to contact Booking.com. When I can Booking.com they informed us that Awazul has denied our refund. I would like a full refund for my two night stay at the Awazul Bacalar hotel. My husband and I decided to book a reservation at Awazul Balacar for our Anniversary. When my husband and I arrived at Awaulze Balacr the check in process was good. However, when we entered the room the bathroom shower head was brown and had old rust on it. Behind the t.v was dirty and the wall had holds with dead animals inside the holes. We were unable to connect to the internet(Wi-fi) from our room and there was a power outage(10:17pm). My husband was unable to sleep due to the heat. I’m am very unset and disappointed and will never be returning to the hotel. I will like a refund for the two nights. We had to stay at another hotel for all the issues that we encountered at Awazul hotel. I want to speak with someone from corporate so I can get my refund back! Our arrival date was on May 27 for 2 nights. The reservation is under my husband name Jamel Webster.

Britany Gentle

Very old rooms, for the price we were expecting better rooms.

Yvonne Bont

Was as advertised. Room was clean. Area is quiet with beautiful views. Sunrise is stupendous. The staff are friendly and accommodating.

John Anstett

Very good service and breakfast is awesome. Traditional plates served as if you were having breakfast on your own house. The lake view is perfect, specially in the mornings if you pick one of the front rooms with a deck. I'll visit again.

Enrique Quintero

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Localização

Carretera Federal Km 3 Bacalar - Cancun, Near Polytechnic University of Bacalar, Bacalar, Quintana Roo 77930, Mexico

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Bacalar

starstarstarstarstar Keval Bissessar

star Britany Gentle

starstar Yvonne Bont

starstarstarstar John Anstett

starstarstarstarstar Enrique Quintero

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Hotel Awazul

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Keval Bissessar

Britany Gentle

Yvonne Bont

John Anstett

Enrique Quintero