Have just arrived today and was disappointed that our room was up a hill. We booked through TUI and they knew I’d had a knee replacement and never advised the hotel. They did offer us another room nearer the facilities but at an extra cost to us. We declined, and are hoping to be moved in the next day or two when some people have checked out. We went to eat in the restaurant above the main one. Food was good, service was excellent but we saw one waiter pick a knife up off the floor and put it on a table. I reported it, but I’ll not expect anything to come of it. I was horrified, no point in him wearing gloves setting the tables and then placing cutlery from the floor on the table. I will keep ye posted.
starstarstarstar Esther Murphy
Family with a kid. Stayed at the standard room with with sea view and jacuzzi. Room is old but well cleaned with a comfortable king size bed and a superb view looking onto the beach, turquoise waters and infinite horizon of the Mediterranean sea.
The resort is very well organised and maintained with extremly friendly and helpful staff. There are tons of children activities starting from morning until midnight. Breakfast, lunch, dinner, drinks are inclusive and infinite. Predominantly the tourists that visit are Russians and therefore everyone speaks here Russian and English in addition to turkish.
The only reason why I am giving 4 stars is because;
- initially when booking was made over the phone, the staff working at the call centre/ reservations were unfriendly.
- the staff at the information were not clear and didn't explain well about the resort on arrival and they tried to trick us for paying for food and drinks but know that all food and drinks are already free, unlimited and included in the price.
- Room is old (But know that is well cleaned and comfortable)
- Air-conditioning was working but didn't find it very effective and could not control the temperature
In addition keep in mind that there are beautiful restaurant tables available by the sea with a stunning sea view and a perfect sunset. If you arrive 30min before the restaurant opens u can just sit at any of the tables before everyone arrives.
Overall great experience and highly recommended.
starstarstarstar Daniel Atanassov
A fantastic resort with so much for the all the family. Our kids (3 & 5) loved the kids club and we even managed to make use of the on site medical facilities when we did have a small mishap.
During our summer holiday stay the whole resort was clearly busy with a bustling dinner time and space by the main pool a hot ticket! However the food was top quality and kept coming from the many chefs and there are lots of other pools, beaches, football, volleyball, tennis and it's own water park on site, so we never felt short on activities.
The staff were very friendly and incredibly accommodating. Rooms were simple and clean with good air con during 40+ degree heat outside.
starstarstarstarstar Tim Casalis de Pury
Difficult to fault this juggernaut of a hotel. At first glance it is a huge, sprawling location where you might easily get lost.
However once you learn a few routes and get your head around the stairs, levels and passages, it’s all very simple.
On the feedback form I found it very hard to fault (WiFi being the only weak point).
The locations, the food, the seemingly endless options for activity, all fade into darkness when compared to the staff care - exceptional.
We had a pool incident and needed medical attention. We couldn’t have been looked after faster or better with regular check ups and questions about the progress. We were in very safe hands.
Thank you to all for a great stay. We will return 👍
starstarstarstarstar The Train Station
I really liked the hotel and the staff are very friendly. The food is very good but if you stay for more than 4 days, you may want to try outside food. The beach is very nice and also the shows which they do daily is very nice. I appreciate the reception Mr.Can for his welcoming and check in. The resort is very big and the water park is nice for kids age between 6 to 10 years
starstarstarstar Mahdi Akbar
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