From the moment we walked in, we felt welcomed and well looked after. We booked a staycation for my best friend's birthday and were able to check in early, which made for a wonderful start -- and it only got better from there. First stop was a massage in the fabulous spa, highly recommend. Next was afternoon tea in the Crossroads bar, which was delicious albeit a little light on service. Once we returned to our room, there was a special delivery - a surprise complimentary birthday cake! Really made her weekend. We enjoyed every meal, with a highlight being the Wagyu burger (easily the best chips in Sydney). Recommend the corner rooms for the bath, space, and views over Sydney Tower/Hyde Park. Wonderful and refreshing stay with impeccable service.
starstarstarstarstar Nancy T
There was no complimentary coffee in the room, just tea and what made me even more angry is that when I got to the breakfast buffet and reached the front of the queue at the coffee machine it was out of milk. Had to go to asked the staff to refill the milk or just settle for an espresso or long black. So I did the former, when I got to the front again the milk had a problem again! Then asked the staff to get one for me. I will make a point of warning my friends not to book at Swissotel.
starstar Dennis Venter
Location near Myer and Westfield. Easy access with light rail, busses and trains. Staffs are nice
starstarstarstar Margie Ely
A friend and I have stayed at this hotel several times in the past month or so. It is very conveniently located in the city centre within easy walking distance to Darling Harbour. Parking and unloading luggage can be difficult on busy Market Street but the concierge is usually able to provide assistance. Parking is several streets away. The rooms are very comfortable and surprisingly quiet. Great bathroom and shower which is important to me. The beds are very comfortable. We really enjoyed our meals at the in house restaurant’10 Stories’. The bar area is well designed and cozy but service is variable and it did seemed understaffed at times. My martini was very ordinary (could not taste any gin) and my gin and tonic was also very light on the gin. I only ordered wine after that. Reception staff were usually friendly but again the desk seemed understaffed at times. Overall though, a very nice place to stay in the heart of Sydney.
starstarstarstar Jennifer Kellett
Excellent stay. The receptionist is nice and professional. We are offered an early check-in before noon which is appreciated.
The room is smaller than the previous visit but that is all right. The best thing about Swissotel is it’s location, just right above Myer in CBD and next to Pitt St shopping mall. Can’t beat that.
All in all, we are happy repeated customers and will continue to stay at Swissotel when visiting Sydney. Two thumbs up 👍👍
starstarstarstarstar Paul Prakongsunt
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