Normally don’t take the time to write reviews but the customer service at this hotel was so poor, it needed to be noted. Jose Antonio at the front desk was repeatedly disrespectful to our family and made no effort to help us understand some confusing policies on pricing and stays. Rooms were not cleaned—dirty towels left on floor—air conditioning/fan was broken. Hotel employees at the restaurant and front desk just generally seemed indifferent and often abrasive. The location is fantastic obviously, but the service was really bad.
star Gregory Block
The hotel was very clean and our room had everything we needed. The cleaning service did a great job. The breakfast was quite diverse end never empty.
But the hotel room is not soundproof and in the morning we heard everything that was outside of our room. Knocking at the door next to us could’ve been a knocking at our door and sleeping was only possible with earplugs.
Also, 4/5 days, we had terrible smell outside that might‘ve come from our and all the facilities nearby.
starstarstar Chicuore
I am trying to contact the Hotel for a change about my reservation. I ended up here as no one replied to my email or at the phone. Would be nice of someone contact me. Thank you
starstarstarstar Riccardo Marconi
Great experience, great and spacious rooms, the staff is simply amazing. So kind, so helpful. Great location close to ES Trenc (you can walk from the hotel), and the port and all restaurants. Great quality of food and choices at breakfast, very nice terrace overlooking the sea and the boats. I definitely recommend it and I hope to go back soon. A wonderful stay.
starstarstarstarstar Elisa Conigliaro
The hotel was more of a family atmosphere but we loved the location and the beaches around. You can walk through and get to other beaches nearby. They also have a beach club 2 min away which was lovely to have dinner or a chilled drink. The buffet was good quality food and variety. The rooms are lovely and have everything you need. We had a fridge to keep the water cold and a lovely balcony. Staff was friendly and helpful. They have a parking that you can reserve for 5 euros a day and has an easy access 5 min walk from the hotel.
starstarstarstarstar Elena bgarcia
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