We are frequent travellers and this is our 7th time to Porto Santo and we dont agree that this is a 4 star hotel. Chaos,noise, substandard guest relations with little information given to guestsand the " battle of the bands" Do not take the standard package Get the black band or UPGRADE plus or you will not be allowed to use the beach bar even for the drinks we are allowed to drink at the bar 200m away from the beach etc etc etc....Beach is accessible accessible via a tunnel...had to find that out for ourselves! Grass around pool area is not cut corrrctly and muddy areas.We invite hotel management to have lunch in Atlantic restaurant....drink that awful white wine and eat anything with sinew steak...awful. Dunas restaurant is better but next to kiddies mini disco at 9pm...music from that n noise level is very disturbing.Caters for children ...if you want a restful holiday on the beach closer to town...choose another hotel! Very disappointed! We did complain to guest relations and
were asked to come back next day...were completely ignored when we did!who does that? Rooms were clean...we spent most of the time in our room or on the beach...Very disappointing
star Lucia Camara
I enjoyed staying at this hotel. I stayed there for one week, and it was perfect. The hotel is on one side of the road, and then you just need to cross the road to go to the beach, pool and the two bars/restaurants.
The beach is wonderful and the ocean is even better, it's crystal clear.
Everyone working in the hotel, are super super kind ane helpful. There are many different options for breakfast: Yogurt, bread, croissants, pancakes, fruit, cereal, omelet and more. The pancakes taste very good.
starstarstarstarstar Sandra Mühle
Nice location. Very Nice staff, and understaffed! Old fashioned rooms. Some renovations could definitely make a change. Restaurant smells like a kitchen. The smell of food being grilled or fried is too much. The crowd..they don't stop arriving... Overcrowded. Mass tourism. I was expecting something different.
starstarstar Leonor Monte e Freitas
I've stayed at this place the last week of May with all inclusive option, meaning eating and drinking between multiple times a day. I loved the staff and service but I didn't like so much the room because of noise from other room next to it and either the location is very far away from the city center and there's nothing to do at evenings. The weather didn't helped also, cold and rainy 2 days of the week.
starstarstarstar Alexandre Opa
Very helpful and friendly staff. Food was good and plenty of it. We only stayed one night as our plane got grounded in Porto Santo en route to Madeira. When we checked out, they let us leave our baggage in a room while we enjoyed the pool and restaurant for the rest of the day. Thanks to all who made our unexpected stay so lovely.
starstarstarstarstar Debbie Winn
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