The kids will love it. Merry go round, trampoline, two exterior pools, one covered pool, one hot water pool at the Spa.
Club Nep will drive the kids through the day with different activities
Lunch and dinner are buffet and kids will love to pick and choose food
The bedrooms or apartments are really nice and cozy
Bring the kids.
starstarstarstarstar Ana Ferrão
Tried brunch and is not worth it for the price. 27,5€ there is not variety of food. The scrambled eggs was not good, and the bacon was hard to bite.
The hotel area is nice.
starstarstar Carolina Ribeiro
Great place to go with children. Unfortunately we went on a weekend so it was fully booked with families with young children. Great to see but made for very noisy eating environment in their restaurants. Hence we ate at an off site restaurant and totally enjoyed the experience.
starstarstarstarstar John Zeppetelli
+ the hotel is big and modern
+ gym facilities
+ big and comfy bed
+ great breakfast buffet with fresh omelette, mini thin delicious pancakes and fresh juice (there was always a juice of the day)
+ check-out till 12 o'clock!
- we had to buy each a bathing cup for EUR 5 each in order to use a swimming pool. we understand the rule of using them but in a 5 star hotel we expect to have this included
- the smell of clorine is present in the lobby
what can be improved:
> provide water in the gym area
> staff members could be more motivated (what is the reason? is it the lack of English language?) LUIS in the breakfast area was very friendly and gave us some nice recommendations about Sintra and where to go for a coffee.
> PARKING: there was a big conference going on on the day of our arrival, so no parking slot of us till the people left 24 hours later. There must be another solution! guests, staff and conference participants should use different parking spaces.
starstarstar MAR
Very nice facilities, great location and views, but do not expect much of the service, even if you book half of the hotel.
At a 5 star hotel you would expect service but here they won't even pick the reception phone. If you come to the reception you can get some support but any request is a hardship.
The breakfast is really good and fresh.
There is also animation for children.
The pool is really nice and has a bar but no service. You can order food but takes very long and you won't be notified of when it is ready so everything will be cold.
The room cleaning is good however the cleaning team is not helpful if you ask them anything.
4 stars at best. Really a pitty for such nice place.
starstarstar Filipa Martins Ribeiro
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